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Hotel Jen Penang

Magazine Road 10300 Malaysia, George Town (Penang) 10300, Malaysia
+60 4262 2622

RM 248+

Overall guest ratings

7.9/10 Good
Based on 1,963 reviews

Review highlights

  • 9.6
  • 9.1
  • 8.8
  • 6.1

Good to know

  • Friendly service
  • Great shopping

Nearby

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    About

    With a stay at Hotel Jen Penang By Shangri-La, you'll be centrally located in Penang, steps from KOMTAR and minutes from 1st Avenue Mall. This 4-star hotel is convenient to Prangin Mall.

    Rooms

    Make yourself at home in one of the 443 air-conditioned guestrooms. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.

    Amenities

    Be sure to enjoy recreational amenities, including a 24-hour health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle.

    Dining

    Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Mingle with other guests at a complimentary reception, held daily. Relax with a refreshing drink at one of the 2 bars/lounges.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, a business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

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    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Laundry facilities
    • Spa
    • Child pool
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    Based on 1,963 reviews
    • 9.6 "Terrific location."
    • 9.1 "Excellent wellness & sports facilities."
    • 8.8 "Great service."
    • 8.5 "Bar is amazing."
    • 8.3 "Food is delicious."
    • 6.1 "Internet is average."
    • 5.1 "Rooms are ok."
    • 3.1 "Horrible vibe."
    View all review categories

    Overall rating

    7.9 Good
    Based on 824 reviews
    • 9.4 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      9.5 "Easily accessible by car, said 95%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.3 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 8.7 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      9.1 "91% thought the service was very professional."
      9.5 "95% were happy with the shuttle service."
    • 8.3 "Food is delicious."
    • 8.0 "Breakfast is good."
    • 6.4 "Internet is average."
      5.8 "58% thought the wifi quality was ok."
    • 5.9 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
    • 3.6 "Vibe wasn't good."
      1.7 "83% criticized the unstylish hotel."
      4.5 "55% didn't like the unstylish hotel."
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    Overall rating

    7.8 Good
    Based on 667 reviews
    • 9.4 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      9.2 "Easily accessible by car, said 92%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.1 "Excellent wellness & sports facilities."
    • 8.5 "Great service."
      9.6 "96% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      9.5 "95% were happy with the shuttle service."
    • 8.1 "Food is delicious."
    • 7.5 "Good breakfast."
    • 5.8 "Internet is average."
      5.0 "50% thought the wifi quality was ok."
    • 4.3 "Rooms are not good."
      0.5 "For 95%, the rooms looked old."
      2.6 "74% complained about the bathroom."
      3.0 "70% thought they were poorly maintained."
      1.2 "88% found problems with the furniture."
      2.0 "80% said the bathroom was dirty."
    • 2.9 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
    View all review categories

    Overall rating

    8.0 Good
    Based on 215 reviews
    • 9.5 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 8.6 "Food is delicious."
    • 8.3 "Good value."
    • 7.5 "Good breakfast."
    • 5.1 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
      6.8 "Only 68% thought the air conditioning was adequate."
    • 2.8 "Horrible vibe."
      1.6 "84% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.6 Good
    Based on 255 reviews
    • 9.5 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.8 "Bar is amazing."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 8.1 "Food is delicious."
    • 7.7 "Good breakfast."
    • 6.0 "Internet is average."
      5.1 "51% thought the wifi quality was ok."
    • 5.6 "Average amenities."
      5.7 "57% thought the building was acceptable."
    • 4.4 "Rooms are not good."
      0.5 "For 95%, the rooms looked old."
      2.4 "76% complained about the bathroom."
      1.2 "88% found problems with the furniture."
      3.2 "68% thought they were poorly maintained."
    • 3.0 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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