Pacific Regency Hotel Suites

Big room

Had cooking facilities and a fridge but no cutlery plates bowls etc. So useless. Also tv didn’t work in half the channels and sink was blocked.

The bed was nice when I had the one I paid for, which was a king size bed, but for no fault of my own, I got down graded to a queen size and was not as comfortable. The omelette was good, scrambled eggs needs work. The Thai Spa is definitely worth the money. The gravy for the steak was amazing, only I asked for herb butter...

The rooms are really bad. The room I booked, I got a downgrade because the bath would not fill up, the shower was broken, the shower door did not close and made big slippery puddles, the carpet was filthy and stained as were the walls, the carpet had giant trip hazzard bubbles, sound proofing from the outside noise was great but the pipes was noisy as hell, felt like I was in the middle of a thunderstorm in a convertible car, the toilet paper was single ply, there were not enough tissue boxes, they gave a single pencil to write with not a pen, the laundromat was moldy and the dryers were half broken, the steak that I asked for rare came in well done and did not come with the right condiments, I wanted an extra side of fries but they said they did not have, speaking of which the steak was supposed to come with boiled potatoes but guess what, came with fries...such incompetence, the rear lobby entrance had a welcoming table but the table cloth is full of stains and badly needs a wash, the tv next to it is glitchy and broken, there is no dress code in the breakfast area, nor were tables kept for us as a bunch of people stole our table. In room pamphlets look not 2nd hand but fished out of recycling. Shall I go on? So many bad experiences.

Room is spacious and clean.

The food served for breakfast is not match with their 5 star hotel rate. Just a basic breakfast menu and not variety.