Economy | RM 226/day |
Compact | RM 226/day |
Intermediate | RM 249/day |
Standard | RM 222/day |
Full-size | RM 234/day |
Luxury | RM 290/day |
Premium SUV | RM 284/day |
Intermediate SUV | RM 235/day |
Standard SUV | RM 251/day |
One location in Crocker Amazon
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10.0 Wonderful
May 2021
Pros:
Pick up and drop off were super easy. Great car!Cons:
It would have been nice to pick up my car when I first landed, but it was 12:30 am so they were closed. HAd to come back in the morning to get my car.10.0 Wonderful
Nov 2020
Pros:
Great attention. Car was neat. Quick pick up and return10.0 Wonderful
Sep 2020
Pros:
The drop off was great, loved that you end up on the top floor where the people mover is located. Very personable and helpful agent checked me in.Cons:
Going over information about traveling tolls- didnt' even realize there was a fact sheet in the rental agreement folder.9.2 Wonderful
Sep 2020
Cons:
Crumbs on right front seat.8.8 Very Good
Jul 2020
Pros:
drop off super easy and efficientCons:
check in process5.6 Fair
Jun 2020
Pros:
I was offered an upgrade, which I accepted. Unfortunately, the upgrade changed my drop off location. My original reservation was cancelled. It cost me $140 extra for the very same vehicle.Cons:
When I dropped off the vehicle, there was a long line. The employee took my keys and said he would mail a receipt. I still have not received one.One location in Crocker Amazon
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10.0 Wonderful
Apr 2021
Cons:
First car's media center wasnt working so they switched us to a comparable car.10.0 Wonderful
Dec 2020
Pros:
The staff was excellent, extra efficient and professional. The cars they have in their fleet are top notch. Ill be sticking with Enterprise in the future.Cons:
Nothing10.0 Wonderful
Dec 2020
Cons:
Excellent experience10.0 Wonderful
Oct 2020
Pros:
The set up was very accessible and Covid-friendly, and there was no line. When we needed to extend our rental agreement, the price was very affordable.7.6 Good
Aug 2020
Pros:
Pick-up went perfect, everyone super friendly and helpful, got in and out quickly.Cons:
Airport drop-off at ACV was unclear how to leave vehicle after hours. 11am and nobody was there to receive the vehicle after Eureka office told me I could leave it there. There was a key drop where I left it, noted date/time/mileage, but beyond that it wasn't clear if it was OK to leave it.4.8 Mediocre
Jun 2020
Pros:
Efficient process for pick-up.Cons:
Car stank of cigarette smoke at pick-up, a deep cleaning would have been nice. Guy was a bit cold and rude about wanting me to put a mask on. On check-in, I identified a few scratches on the car and the guy confined they were in the system. On check out, the same guy said those scratches weren’t in the system and made me fill out reports. Got the impression I was being taken for a ride.One location in Crocker Amazon
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2.0 Poor
Sep 2022
10.0 Wonderful
Sep 2022
2.0 Poor
Aug 2022
6.0 Okay
May 2022
8.0 Very Good
Jun 2021
Pros:
The carCons:
Waited in a really long line to get the rental4.0 Mediocre
May 2021
Pros:
Car was okCons:
Extra fees, gas charge even though I filled it. Won’t use budget/avis ever againOne location in Crocker Amazon
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1.9 Poor
Jul 2021
10.0 Wonderful
May 2021
Pros:
Excellent serviceCons:
Keep it up the excellent service2.0 Poor
May 2021
Cons:
We waited over 2 hours for a reservation we had made a month before our trip. As an apology for waiting, the associate at the desk assured us we could return the car empty, but we were charged over $100 for gas upon return. On the way out of the lot after we finally were placed in a car, the parking lot attendant lowered the security gate on our car, and the replacement they gave us was an older model than we paid for, and very dirty and smelly.2.0 Poor
May 2021
Pros:
NothingCons:
Everything - surly staff, long wait in line only to be told my car wouldn't be available for 1.5-2.0 hours. Ended up in a tiny compact car that killed my back. When I dropped off the staff member was swearing to himself and banging things around before he got to me. Terrible. I will never rent from Thrifty again.4.0 Mediocre
May 2021
Pros:
Staff was good. Need to work with customers to give them a better option when renting carCons:
Offer a better car option......2.0 Poor
May 2021
Pros:
We liked the size of the car and the gas mileage. Drop off was fine.Cons:
Pick-up was terrible. They did not have enough cars even for those of us who booked ahead of time. Long line and minimum wait was 2 hours from scheduled time. Very inconvenient to all parties. Understaffed and rented far more cars than they had available. Very poor planning.One location in Crocker Amazon
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2.0 Poor
Oct 2022
8.0 Very Good
Mar 2021
Pros:
The staff at the pickup was very friendly and helpful.Cons:
I was unable to find the return location, tried calling and no answer. Ended up being late by 20 min and getting charged for a whole extra day. The drop off process was pretty bad.7.2 Good
Jul 2020
Pros:
Staff was greatCons:
I tried to change my reservation via the phone, but was unable to reach anyone. I ended up just dropping the car off a full day early, but was charged the full amount.10.0 Wonderful
Dec 2020
Pros:
Jay from the Bay was awesome.Cons:
Nothing! I got a hybrid and it was sweet. Put more of these into your fleet!2.0 Poor
Aug 2019
Cons:
The car was old, the cost was high, and the check-in was the WORST!! They had five people standing around and it took me an hour to get a car!5.2 Fair
Jul 2019
Cons:
The two hour wait at pick up was RIDICULOUS. Avis has TERRIBLE customer service.One location in Crocker Amazon
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2.0 Poor
May 2021
Pros:
NothingCons:
The 2 hour wait to pick up the car and having 1 person on duty killed the enjoyment of the rental.2.0 Poor
May 2021
Cons:
They ran out of cars, we had to wait over an hour to get a vehicle. And the total cost of the car was over $200 more than quoted.2.0 Poor
Apr 2021
Pros:
Scheduled a 10:00pm pick up. Arrived before 10. The Dollar counter at SFO was closed, and Dollar left us literally stranded at the airport. Luckily the Avis desk was open, but of course they only had SUV’s available.. so my $130 rental turned into a $200 rental and about an about of lost time at the airport. The receptionist at the Avis desk admitted that they (Avis) and most other employees at the rental car desks will commonly leave early well before the stated hours of operation, stranding people at the airport. I politely told her what I thought of her and took my overpriced “SUV” which turned out to be a Ford Escape.. hardly an SUV.Cons:
Everything.2.0 Poor
Apr 2021
Pros:
I was confirm a luxury spot car on reservation. Agent just gave me a premium car instead. When I confront him with my booking email and he said it is their computer error , they never had this category. He said they only have it as prestige group. He could only offer premium to me. When he offer the insurance o me, I said I already purchased the insurance along with my booking. He is not pleasant and said it is the online thing again.Cons:
Agent should deliver what it was confirm on booking. They should not down grade customer request.10.0 Wonderful
Apr 2021
Pros:
Dollars car rental is goodCons:
CarRentals.com with extremely poor and customer unfriendly service.10.0 Wonderful
Dec 2021
Pros:
Great attendant at check out. Offered a great upgrade option for my mystery pick up.Cons:
I was not aware that there would be a $200 deposit upon pick up.One location in Crocker Amazon
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2.0 Poor
Sep 2018
Cons:
I’m local to the area, and without a round trip airline ticket, they would not let me rent a vehicle with my debit card.4.8 Mediocre
Aug 2017
Cons:
Was hard to see in the dark garage, but once you got into the sunlight you could see a few dents, and also how dirty the car was. Then, a few miles in the car started saying it was overdue for an oil change, that makes me wonder how well they check these cars over when it's already OVERdue! Not too thrilled about it.8.0 Very Good
Aug 2016
Pros:
good serviceCons:
had to pay more than was quoted10.0 Wonderful
Aug 2016
Pros:
quick and easy getting a vehicle ( important when its 3am and you've got 3 kids under 5 with you.)10.0 Wonderful
May 2016
Pros:
Great car, great serviceCons:
Nothing8.0 Very Good
Apr 2016
Cons:
So absurd to have to give a printed voucher to national when they have the reservation in their it system And they don't want to print it for you Ladies at the pick up asked for it but the guy at the return was more flexible2 locations in Crocker Amazon
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8.0 Very Good
Nov 2022
8.0 Very Good
Nov 2022
10.0 Wonderful
Oct 2022
6.0 Okay
Oct 2022
10.0 Wonderful
Oct 2022
2.0 Poor
Sep 2022
2 locations in Crocker Amazon
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8.8 Very Good
Apr 2017
Pros:
Online reservation process was easy: once we were helped the process of picking up car was simple and liked the car.Cons:
Had to wait in line for quite awhile when picking up car. Only two agents available. When it was finally our turn though, the agent was very helpful and professional.8.4 Very Good
Apr 2017
Pros:
Transportation back to terminal was convenient and wiickCons:
Finding the rental car facility-signage not very clear5.6 Fair
Mar 2017
Cons:
My husband booked my car in advance online. When I arrived at the pickup at SFO, the agent took three times as long as the agents around her. In addition, she claimed the cost was going to be $170+ when we booked for a rate of $70. I brought this to her attention, but she claimed fees and taxes brought the cost up. She also said the car had to be returned that day by 6:00. We later discovered we could not return the car that day and that we would only be charged $90. Totally unnecessary worry thanks to an impatient and incorrect agent.6.0 Okay
Mar 2017
Pros:
the car was clean and the price was decentCons:
the customer service, particularly at check in, was sadly lacking. I was in line for an agent when an employee told several of us to step out of line to use the kiosks. Since I had a reservation, I assumed this would be an automated process, so it made sense. But no, it was just a video conference line to other agents, who did not answer. So, we stood at the kiosks for 20 minutes, waiting while the people who had stayed in line got served. Not one of us at the kiosk even got a response. Finally, we went back into line- the back of the line- which by now was considerably longer. An agent spent a further 20 minutes fooling with the kiosks, instead of getting behind a desk to help the now stacked up customers. when we got to the desk- it took an inordinate amount of time, especially given that I had a reservation. I wanted to add a driver. The agent told us that the second driver would have to sign up at the exit gate (not true) - no one said anything about tolls, so when we crossed the bay bridge we were left wondering if we should pay cash, or the rental car would be charged.... directions to the car in the garage were abysmal- which I know sounds petty, but when your 71/2 months pregnant and schlepping luggage just makes a poor impression worse. returning it was easy enough, we'll see what happens with tolls. It was nothing catastrophic, but overall, it just left a bad enough taste that i'll try another agency for my next trip.10.0 Wonderful
Mar 2017
Pros:
Night and day customer service. Great drop-off experience.8.0 Very Good
Mar 2017
Pros:
Easy pick up and drop off. WeCons:
The car smelled like marijuana and the low tire pressure light was on for the entire rental. Tire pressure was okOne location in Crocker Amazon
One location in Crocker Amazon
One location in Crocker Amazon
One location in Crocker Amazon
Locations in Crocker Amazon (San Francisco)
San Francisco Airport. On-airport. San Francisco International Airport. 780 N Mcdonnell Road
+1 415 917 2713
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