Pros: The agent remember the purpose of my visit which was to see my grandchildm
29 May 2016
Pros: The ease of renting a very nice car. Checking in and out was a breeze.
Cons: I had to use my wits on figuring out the controls,no manual
29 Jun 2016
Courteous staff and great prices
Pros: Check in staff was kind. Car was clean. Prices were right.
28 Jul 2016
Cons: They did not have a car waiting for me even though I had a reservation. They should have told me about that when I reserved it on the website.
15 Aug 2016
Pros: The vehicle was a new Chevy Malibu with black leather interior. It was a really nice vehicle. I was very happy with it.
28 Aug 2016
Pros: Front desk attendant was very helpful.
Cons: Back up camera did not work.
1 Sep 2016
Pros: XM radio is a real plus.
2 Nov 2016
Pros: Good car, nice service
Cons: Hiden extra cost for miles over 1500
19 Dec 2016
Very high drop fees for one way rental
Cons: Thought the drop fees at ORD were ridiculous
27 Mar 2017
Fast, Easy and Friendly
Pros: This is the second time I've used Alamo at GRB and will definitely do so again since I visit a relative in the area regularly. The airport location of the rental lot is a big time-saver and the staff is friendly and efficient. Clean, new car with all the bells and whistles for a very reasonable price.
Pros: Comfortable reliable car, good price, great customer service.
7 Jun 2017
Worst experience ever
Pros: Nothing. Worst experience I have ever had with a car rental. Never again will I rent a vehicle here.
I rented a car to take a road trip to North Dakota for my sisters wedding and to take a mini vacation, before heading back Monday night/Tuesday morning of the following week. I received a 2017 Chevy Impala as my first (of a total of 3) vehicles. I arrived in Bowman, ND just fine around 1 am Mountain time on Friday 6/2/17. When I got back in the car, around 10am, that same morning, I noticed the low pressure censor, had come on. I checked the pressure and added the appropriate amount of air (40 PSIs). and continued on with my day. Later that day, the PSI censor came back on and stayed on. I called the road side assistance number was was told there was nothing anyone could do for me because I was greater than 180 miles from the next Enterprise location (Bismarck, ND). I was stuck with a vehicle I couldn't use without wrecking the rim. I was told to try to drive the vehicle to Bismarck and get a new vehicle, cutting my trip 2 days short. I refused to miss my sister wedding because of this, so I didn't drive the car at all, instead I had to borrow someone else's vehicle instead to run around for last minute wedding stuff.
Finally, Sunday morning comes along and I drive to vehicle to Bismarck like I was told to do. A drive (From Bowman, ND to Fargo, ND) that should have taken just under 3 hours, took me 5 1/2 hours, because I had to keep stopping to check the tire pressure and add air.
In Bismarck, I was given a 2016 Jeep Patriot, which WAS NOT comparable to the Impala I was originally given. I wasn't trying to spend 3x the amount of gas. I still had a 10+ hour drive ahead of me. The Patriot I received was 1,000 miles over on an oil change AND didn't have any window wash liquid for the wipers at all. It was filthy. It looked as if the vehicle was returned and NO ONE looked over it. It was nasty. and terrible on gas!!! I called and talked to Jonathan at the Road Side number (Badge number E341sb). Jonathan was AMAZING, no wonder this man is a team lead. He did EVERYTHING and ANYTHING he could do to help me out. This man deserve so recognition. THANKS AGAIN JONATHAN!!!!!!!!
I was advised to stop in Fargo (another 2 1/2 hours) and traded the vehicle in AGAIN!! I got a 2017 Cadillac XTS, which I loved this vehicle and returned back to green bay with it.
I had to cut my trip short (2 days) and miss out on seeing things that I had planned to see while I was on my trip, miss out on wedding things (because of the endless phone calls I had to make to Enterprise). This isn't the first time that I have had a vehicle thru enterprise and the first time, there were issues as well. I WILL NEVER RENT FROM YOU AGAIN!! I am very unhappy with the way the situation was handled. If it weren't for Jonathan, I may still be stuck in Bowman. Worst experience ever!!!!
12 Oct 2016
Pros: The rental process was nice and easy from pickup to drop off.
31 Oct 2016
Green Bay Enterprise is Wonderful
Pros: Easiest rental pick up process. The enterprise deck is located right next to the baggage claim. Wonderful service and easy pick up process.
Cons: The drop off is a bit of a maze but it is very close to the airport once you get there.
5 Nov 2016
Pros: I liked that it was roomy and it drove well and got great gas mileage.
Cons: I didn't like that when I picked it up, it had a spider crack in the windshield as well as many scrapes on the hood, bumper and rear driver side doors. Also, when I drove it off the lot, it was almost full and said 389 miles but when I returned it full, it said 520 miles. I lost out on over 100 miles!
6 Nov 2016
Excellent car rental at Enterprise at Green Bay ai
Pros: I had to extend twice due to my wife's car being in the shop longer than expected, they were cheerful and efficient each time I called.
Cons: Nothing. Good car and experience.
9 Jan 2017
Pros: Very nice and roomy vehicle. Easy people to deal with on each end of the trip.
Cons: $150/ day plus taxes and fees is a lot.
21 Feb 2017
Cons: The way the Employees in Green Bay Straubel Airport treated me was okay. Usually don't write letters but my experience with the Green Bay facility was very poor. information was left out until after the card was swiped, along with a phone call to the Green Bay East facility. Tried calling about a car and all the gentlemen there wanted to do was argue about a whether I have a credit card or not. Didn't appreciate having to deal with that while I had everything else going on.
Cons: Car was not gassed up-went 30 miles had to fill! Did not notice at pick up almost ran out of gas because I assumed tank full-LOW FUEL light saved me!
8 May 2017
Simple and economical
Pros: Smooth pick up and drop off. We were two hours lat and they didn't have a problem. Nice hertz employees. Very helpful.
Cons: Better lighting at night at the pick up and drop off would have helped. It was very dark.
16 Aug 2017
Suburban to Kentucky
Pros: Extremely happy with ride quality. Couldn't get over the great gas mileage--get down there with an 1/8th of a tank to spare--no fill ups
23 Oct 2017
Pros: The lady working the desk was very polite and directed me to a different company that did allow debit-only rentals. Very professional.
Cons: I didn't realize that one needs a credit card to rent a car from Hertz. Maybe I didn't see a notice on the website or something, but it was very embarrassing to be denied after paying for it online already.
27 Oct 2017
Hertz Representative Adam Thomas in Greenbay WI was obnoxious.
Pros: Gas Mileage on Hudai Elantra was fantastic
Cons: Because of a flight delay it was necessary to reschedule the pickup for a day later. I reschedule and was given a new price for the rental and was told I would be given a refund for the shorter rental. When I rented in Greenbay, WI the price was several dollars more than the price I was quoted by phone. The Hertz Representative said the quoted price was wrong and I had to agree to the higher price to rent the car. Since he required a credit card again I asked about the refund and he said that was not Hertz's problem and I should inqjuire about the reffund through Kayak which was both incorrect and unfriendly.