2.0
I couldn’t pick up the vehicle, there was no one there. I had to get a rental from another company. I expect to get a full refund.Reviewed 15 Jun 2025
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2.0
Took two hours to get a vehicle reserved two weeks in advance. And , I couldn't get the vehicle I reserved.Reviewed 14 May 2025
review from![kayak]()
2.0
Filthy car, no L1 charger included. No one available upon return. Daily charge added for EV accessories which were not included. Told to charge KIA at Tesla supercharger using a NACS to J1772. I tried explaining it wouldn't work- they assured me it would. I didn't argue. Memphis airport Budget location is dramatically understaffed. An issue that didn't seem to be a problem at the several other counters and pickup locations. Not my first negative experience with Budget, but it's my last.Reviewed 15 Dec 2024
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2.0
Location was closed when I arrived to pick up rental. Pick time was accepted though was the same time the location closed.Reviewed 23 Sept 2024
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2.0
The first rental they were sold out of cars and were supposed call me in the morning when one came in. They did not call. The second rental no one was at the desk or in the lot at DFW. So I ended up renting from another agency.Reviewed 22 Feb 2024
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2.0
Despite having a reservation they did not have a car when I arrived. I had to pick up a car the next day from a different location.Reviewed 25 Jan 2024
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10.0
We liked the service that was given. There is nothing that could of been better.Reviewed 23 Oct 2022
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10.0
customer serviceReviewed 17 Oct 2022
review from![kayak]()
2.0
Pros:Staff are unfriendly. The pick-up is inconvenient and disorganized. There is garbage and standing water all over the parking garage and car rental area. We didn't get the car we booked. We had no assistance with our child seat. The car we picked up was dirty and not in great shape. The overall pick up experience took more than an hour. I hate you all.Cons:Y'all need to up your game. You should be ashamed of the way these businesses are ran.Reviewed 16 May 2021
review from![kayak]()
4.0
Pros:Car was nice! Which I suppose is the most important part. Clean, odor-free, got a size upgrade, which as a 6’3” man I appreciated. Drop-off was easy and the employee at the Jackson location couldn’t have been nicer.Cons:It literally took longer for me to pick up my car in Memphis than my incoming flight from Atlanta took. It was well over an hour before keys were placed in my hands due to a slow moving line at the pickup counter (my representative was lovely, but had to constantly stop service to assist the other representative. Lovely gesture, slowed down service), and then once I got upstairs to the pickup counter, the crew in the garage could not have been any less helpful. My car was ready, but I had to wait another 30-45 minutes in the line just to be talked to to simply pick up my keys. I hate being that sort of Karen, but there is a line where the service becomes so terrible I can’t keep it to myself. Especially after having to travel last second for a family emergency, this lack of service and consideration for my time and business will keep me from booking Budget in the future unless it’s the only option available, especially at Memphis.Reviewed 7 Apr 2021
review from![kayak]()
6.0
Pros:George was very friendly and efficient.Cons:This location is only open 3 days a week and has 1 person working alone. Although he was able to do it all by himself, he needs help. The wait was long and no more cars were available by 10am. I had to go to a separate location to pick up a vehicleReviewed 3 Apr 2021
review from![kayak]()
4.0
Pros:Drop off was smooth other than the fact employee checked out customer who returned car after me first as he was more aggressive to the window.Cons:Wait time for car, I reserved in advance, was well over an hour. Then desk staff asked me if I wanted to wait “ for my car” or take a mid size SUV upgrade. I asked if there was a charge, she said yes yet could not tell me how much til she ran my credit card. Then proceeded to tell me it was$11 more for the wkd, and at frustration to just get a car I agreed. My car was not an upgrade as I was to have an intermediate suv like “ a Nissan Rogue”. In fact I got a compact Nissan Kicks which my 6’5” passenger hardly fit. Just irritated that you charged ME extra, Gabe me a smaller car, and could do so because customers are already angry waiting for so long to get out of the airportReviewed 8 Feb 2021
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