10.0
friendly staff, excellent service . I will rent from them again.Reviewed 27 Oct 2025
review from![kayak]()
2.0
I recently rented a car from Economy Car Rental cot, and while the booking process was easy, I was disappointed by the misleading information on their website regarding the kilometer allowance. The website stated that the rental included unlimited kilometers, but when I arrived to pick up the car, I was told a different limit applied. This caused confusion and unexpected extra charges. The staff were polite, but I wish the company ensured the information on their website matched the actual rental terms. Clear and accurate details are important for customer trust. I hope they update their website to avoid this issue for future renters.Reviewed 21 Oct 2025
review from![kayak]()
2.0
Wasn’t able to get my rental online when I tried to pick it up because I was told in person I had to be 25 and up to be able to buy a rental car and pick it up but when I did it online, I put 21 years old as I am that age, and even my birthday. The transaction went through and took my money out but if I had to be 25 and up to even rent the car then online it should be fixed properly saying error or not even allow me to purchase it if I had to be a certain age it was just alot of struggle trying to do it and went all the way to the airport to pick it up at the spot when it’s far from my houseReviewed 3 Aug 2025
review from![kayak]()
2.0
This is not Economy Rent a Car, it’s Jet Car Rental. They misrepresent themselves as a reputable brand when really it’s an independent location and there is only 1. Also, they advertise unlimited KM but then tell you it’s capped at 1400 km and each additional Km is $0.30, plus 35% tax. They make you pay for insurance no matter if you have insurance or not, so be prepared for $5-$12 a day for that. And they take a $1000 deposit which I was not informed about. This place should be reported to the Better Business Bureau.Reviewed 25 Jul 2025
review from![kayak]()
2.0
Zero star if have zeroReviewed 26 Jan 2025
review from![kayak]()
2.0
Car was not in good condition. Got flat tire and they hold extra money on my credit card. Bad serviceReviewed 1 Oct 2024
review from![kayak]()
4.0
A whole busload of ppl arrived on their shuttle together late in the evening from flights across Canada. Many flights were from 1 to 3 hours late. I watched them tell one after another that they have no reservation, it was cancelled because they arrived late. Some were so upset they were in tears. My reservation was good still being only 1 hour late. They are not at the airport so the travellers denied cars are now stranded outside the airport. Poor customer service. Many customers called the reservation line to inform them about their flight delays. There was no communication to the people working that night. No sympathy, and no attempt to help them. Just a sorry....next.Reviewed 10 Sept 2024
review from![kayak]()
10.0
Car smelled of weed for first 3 days. Car had a few small scratches and had stains on seats but was excellent beside that.... would definitely use again.Reviewed 5 Sept 2024
review from![kayak]()
6.0
Pros: good, clean car as promised size. Cons: non disclosed extra fees for using credit card insurance. Took 1.5 hours to pick up.Reviewed 28 Jul 2024
review from![kayak]()
4.0
I was required to take $12 day insurance on top of my credit card insurance because I was unable to provide proof I had personal umbrella insurance. I have never encountered this and believe it was super shady and I felt bullied by staff there. It was after hours and providing proof was impossible, they knew they could squeeze their customers and they did. I was super annoyed, along with other people in line at pick up but my booking was prepaid so what was I supposed to do. They wouldn’t even let me provide proof the next morning. Will never rent with them again, their fees are hidden and shady AF.Reviewed 24 Jul 2024
review from![kayak]()
2.0
They have hidden fees (they charge $11.95 a day mandatory insurance and rely on fine print in their contract, when the contract clearly says the price includes all mandatory fees). Then on return they appear to be trying to charge me for damage that was already there.(I actually talked with staff before I left about that exact paint chip they are now appearing to blame on me)Reviewed 22 Jul 2024
review from![kayak]()
2.0
Terrible the site said unlimited mileage on the rental and when we got there they said it was very limited and when I showed them the site they told me doesnt matter what it says online they won’t honour the booking so I had to pay an Uber for 2 rides for nothing lost $70 dollars threw kayak don’t use this site it’s a scamReviewed 17 Jul 2024
review from![kayak]()