No physical location or representative for Budget at Tunis Airport
Pros: I'm unable to provide any feedback regarding what I liked since there was no physical location or agent at pick up time for Budget. At 8:25 pm, the agent called me from +216 22 342 670 to inform me that she was home and that she was not aware of any reservation.
Cons: Budget has no physical location, the phone number listed is for an agent who was home at the time of pickup which was at 7 pm. At 8:25 pm, the agent called me from +216 22 342 670 to inform me that she was home and that wasn't aware of any reservation. Being we had previously cancelled the trip the week before and were just hours away from going on the trip, we decided to go with another car rental company, Rania Rental car and this turned out to be a very difficult experience for my family and I. We paid for a newer car, with 7 seats and A/C, but were given a 7 seater, with 300 000 Km, after signing the contract and paying $612 deposit, and $120 for a 1 day rental. The rate was increased by double as the agent realized I desperately needed a car. The car had clear signs of having been in an accident and the A/C did not work. We discovered much of this the next day during the trip. As we were forced to keep the windows down during the trip, I became sick by the time we returned home and my family was in great discomfort as well including my father who had heart surgery a month ago. I needed to visit the emergency room and had signs of a running nose, itchy and watery eyes, a sore throat, sneezing and coughing. The doctor confirmed this was due to the long exposure to particles since the windows were down during the drive. Upon informing the agents of Rania of our experience, we were told it wasn't their problem and that I had agreed to the lease. Unable to resolve the issue with Rania Car rental, I was told by the Police to come back the next day Sunday, May 14 to file a complaint. After more than 2 hours, I was finally able to file a complaint with the Judiciary Police at Tunis Airport (Intervention # 230 of May 14, 2017) as well as a complaint with the Tourism info desk at the airport for the minister of Tourism. I have additional information regarding the case.