2.0
None of Budget service I liked. The car was so dirty and filthy. They absolutely did not clean the inside car. On the top of that, the car engine was really bad. They need to fix it. There was something wrong with the car that did not feel right when I was driving it. I did not feel safe at all while I drove that 2025 Toyota Corolla - horrible car. That was why I returned the car early than the scheduled. And, the cashier people ‘ping-pong’ me to their pickup people, back and forth walking out of the airport, just to ask for my receipt. Seriously????? Just for a receipt????? I will not use any Budget rental car anymore, ever!! What a horrible experience with Budget!Reviewed 8 Mar 2026
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2.0
Car Pickup was as expected. Original rental broke down via maintenance issue. Budget was unable to assist during this issue. Outstanding cost of tow to be rectified.Reviewed 2 Mar 2026
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6.0
The car was not very clean when I picked it up and had dead bugs on it too. But for the most part it was ok.Reviewed 18 Aug 2025
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2.0
Horrible process picking up and dropping off, overchargedReviewed 4 Aug 2025
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2.0
I highly recommend not using budget. Not only did we have a terrible experience with a car not being available after reserving at seven months in advanced when I made a complaint, I heard nothing back. They basically took a vacation that was meant to be once in a lifetime it made it extremely stressful. We ended up going with enterprise and they were fantastic. The lack of response from budget shows that they do not care about the people they are servicing.Reviewed 27 Jul 2025
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10.0
Smelled like a chimney from smoke, too bad, everything else was PERFECT!!Reviewed 26 Jun 2025
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10.0
The rental was quick to pick up and drop off. It was the exact vehicle that I requested. I recommend Budget to everyone.Reviewed 18 May 2025
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4.0
I picked up my rental very late at night and was handed keys and told to bring it back charged. I didn’t realize it was fully electric. Unfortunately that made for a terrible experience.Reviewed 10 Mar 2025
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4.0
They rented all their cars to others due to a diverted flight. They ignored all the reservations people had made, including mine. I only got a car last minute, after waiting in line for over 30 mins, when a lady decided not to drive a huge Suburban, so I took that.Reviewed 3 Jan 2025
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4.0
I was charged a late fee that should not have beenn charged. Otherwise, good experienceReviewed 28 Oct 2024
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4.0
Easy pick up and drop off. Reservation was for a minivan but we got a Denali. Would’ve preferred a minivan because the trunk in the Denali was very small and a minivan trunk is great. Biggest problem was that the car absolutely reeked of marijuana. We thought it was the garage and drove away incorrectly assuming that. Tried to contact customer service when we realized it was the car, but it was late at night and they didn’t open until the next morning. They did offer a car exchange but we were an hour away at a family wedding and didn’t have the flexibility in our schedule to make the trip back to the airport.Reviewed 26 Sept 2024
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4.0
When I checked in at the counter, the rep had me sign papers saying the car had a full tank. Once I arrived at the car, I noticed the car was only had a 1/4 tank of gas and the mileage did not match. I was in an extreme hurry to make an appointment and I did not have time to wait in line at the counter again because there were about 20 people in line. I have pictures of the gas tank and mileage to share if I can send to someone via email. I would just like to be refunded $35 to pay for that extra gas I had to buy because I returned it on a full tank. Again, I signed the original paperwork saying I would return in on a full tank because I was told the car was on a full tank. The fact the license plate matched the paperwork but the mileage was not correct tells me someone just made a honest mistake. Can I get a refund for $35?Reviewed 29 Jul 2024
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