Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
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One location in Sabana Llana Norte
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10.0 Wonderful
Jun 2021
10.0 Wonderful
May 2021
Pros:
Easy to deliver, easy processCons:
Price10.0 Wonderful
May 2021
Pros:
the staff was very friendly and resourcefulCons:
the wait time to pick up could have improved if there were additional customer service representatives at the desk10.0 Wonderful
Mar 2021
Cons:
N/A10.0 Wonderful
Mar 2021
Pros:
Staff friendly and helpful It went easy8.0 Very Good
Mar 2021
Pros:
Offer cars with stick transmission2 locations in Sabana Llana Norte
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8.0 Very Good
Jun 2021
Pros:
Pickup and drop off fast and easy. Personnel was friendly.Cons:
Prices are pretty high from what's used to be. Overall the experience was good. I always return to Enterprise everytime I have to rent a car.4.0 Mediocre
Jun 2021
Pros:
Staff was overall helpful and respectful.Cons:
The 2021 kia mini van i rented for 11 days was just awfully dirty !! I kid you not. It smelled like a cat sprayed the rear of the vehicle. I had to purchase car freshener for 10 days, still the smell was unbearable. The front driver tire pressure was set at 74psi, when I received the vehicle, which i found very odd. The next day the same tire went down to 15psi. I had to pay $ 22.00 to repair the leak in the tire. That was a trick the enterprise person in charge of fleet maintenance did to over inflate tire so i would get stuck with repairs the next day !!! Karma will prevail...10.0 Wonderful
May 2021
Pros:
The man who helped us at pickup was really nice and helpful. He even allowed us to drop the car off at the airport due to us having to wait a little bit because he was helping someone else, which wasn't inconvenient for us. Excellent customer service.Cons:
The price.10.0 Wonderful
May 2021
Pros:
This place was a little farther away from the airport than expected. Had to take a cab ride there, and they close at 5 pm which I didn’t see originally. The service was great and everything was painless.Cons:
Nothing.8.0 Very Good
May 2021
Cons:
Free shuttle to airport8.0 Very Good
May 2021
Pros:
Car was clean and functional and worked great.Cons:
It took way too long to pick up our car. Not well organized.One location in Sabana Llana Norte
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4.0 Mediocre
May 2021
Pros:
The staff was very friendly. I rented a Jeep Wrangler and received a Honda CRV. I would not have mentioned it, but it was specific that it was a Wrangler to enjoy the environment on this vacation. Our flight was late, so they cancelled the Jeep and gave it to someone else after two hours. Nowhere does it say after two hours your car is cancelled ( I would’ve called if I knew this information). They did not call to confirm.10.0 Wonderful
Apr 2021
Pros:
The staff was very friendly and extremely helpful. Would definitely use Thrifty of San Juan again!!!4.4 Mediocre
Oct 2020
Cons:
I rented an Audi and the rental company told me they don’t even own an Audi4.8 Mediocre
Jul 2019
Cons:
We waited over 1 hr in line for this car. Then they gave us a cat and then said, oh no you have to wait another 30 minutes for another car. This one is rented! -1 1/2 hrs wait to leave Thrifty. We missed our dinner RSVP. Terrible service at the counter. terrible!10.0 Wonderful
Jul 2019
Pros:
Yes10.0 Wonderful
Jun 2019
Pros:
The staff was friendly. The car was ready on time. There were no issues at pick up. I suggest the ez pass when traveling.One location in Sabana Llana Norte
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1.9 Poor
Jun 2021
2.0 Poor
Apr 2021
Cons:
The rental agency was closed during the time that we had selected to pick up the car and had cancelled our reservation by the next morning.5.6 Fair
Mar 2020
Pros:
PriceCons:
Had to get a $15 cab ride because their shuttle operation. Was not in service. I tried to modify my rental and they did not answer the phone, I dropped off the car and they were not open during their posted hours. Their website said they had no cars available when in reality they were closed for business. I simple phone call could have sufficed. They could have had someone to answer phone calls remotely even if they were closed.3.2 Poor
Feb 2020
Pros:
The customer service was extremely four and we truly did not like any part of the interaction with Payless car rental.Cons:
The customer service representative was extremely rude. We waited literally an hour and a half in line because every customer was taking about a half an hour to process. We were asked to present our entire car insurance policy to the representative in order to rent the car. No one brings their entire insurance policy with them, and they required it which was why the line took so long. I finally had to call my car insurance back in the states and have them send me my entire plan so that I could show the representative. They also forced us to buy a tollway pass for 60 extra dollars because they lied and said that we couldn’t pay with cash to get through the tolls. Worst car rental service I have ever experienced.3.6 Poor
Feb 2020
Cons:
We were given an estimate of around $90 for our rental and then charged an additional $100 in hidden fees at the counter. It is what they call the “bait and switch” and it felt unquestionably criminal; we are pursuing legal means to recover the double charges!5.6 Fair
Feb 2020
Pros:
PriceCons:
The pick up process need improvement. It took an hour and 20 minutes to get the car from the time I arrived to the rental place. Also the car need maintenance. The wiper blades were bad and front tires barely had thread.2 locations in Sabana Llana Norte
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2.0 Poor
May 2021
Cons:
Maybe if they have the actual car they advertise.... I asked for a convertible muscle car or similar, but they were trying to get me a Jeep, even after I complained, they tried to get a Buick? Are they even serious?10.0 Wonderful
May 2021
Pros:
Very friendly and very good communicationCons:
Our upgrade did not go through even though the website did4.0 Mediocre
May 2021
Pros:
Really nice people. But they dont have the proper knowlegeCons:
For 1 day and 2 hour I pay $ 311.00in economic car8.0 Very Good
May 2021
Cons:
More availability of cara2.0 Poor
May 2021
Cons:
It took over an hour just to pick up the vehicle. Waiting outside in the heat with a medical condition was extremely unpleasant. I guess Bad phone service is not the only thing DOLLAR RENTAL is good at2.0 Poor
Dec 2020
Pros:
The person who took care of us when we returned the car was actually nice to us.Cons:
Horrible, horrible and I can’t stress this enough, horrible service. Completely disregarded our requests, extremely rude, and lied to get me to agree to pay more because they didn’t have the car I booked )Instead of giving me something similar), the car had a bad smell and the breaks were faulty, i would never ever return here.One location in Sabana Llana Norte
One location in Sabana Llana Norte
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5.2 Fair
Jun 2018
Pros:
Staff was friendly Car was clean AC worked greatCons:
Hard to find Rate increased significantly from when I booked to when I picked up the car Don't believe the price that Kayak gives youOne location in Sabana Llana Norte
One location in Sabana Llana Norte
One location in Sabana Llana Norte