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Pros: Nil

Cons: Nil

Cons: Flight was delayed

Pros: It was very confusing and I didn't find it helpful that you only had 3 lines that we sat in 2 only to be told to we just need our passport clarification that took 5 min. So we waited in line for 1 hour for nothing.

Cons: The crew and staff where very nice.

Delayed

Cons: Crammed into the holding pen like sardines in a can

Pros: Our flight was early on schedule

Cons: Boarding started before all the passengers of the previous flight were disembarked from the plane, so we had to wait in the tunnel that goes from the gate to the plane. Another very disappointing thing is that you cannot choose your seat, but you are given one randomly from the system.

Pros: It was in time

Cons: At the Pisa airport I had to pay € 40 for a baggage I had already paid when buying the ticket, the counter staff told me after I explained that I had paid for it, otherwise I could not carry my suitcase, so I had I have to pay my suitcase again and now I have to do all the cumbersome procedures so that my money is refunded