Traveller reviews
Overall rating
7.3
Good
Based on 1,961 reviews
Boarding
7.5
Comfort
7.0
Crew
8.0
Entertainment
7.4
Food
6.9
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Qantas Airways information
| IATA code | QF |
|---|---|
| Routes | 228 |
| Top route | Melbourne to Sydney Kingsford Smith |
| Airports served | 59 |
| Top airport | Sydney Kingsford Smith |
Qantas Airways traveller reviews
Pros
"The crew was very nice"
(in 204 reviews)
"The entertainment options were excellent."
(in 75 reviews)
"Great crew and good food"
(in 137 reviews)
Cons
"No privacy in business class."
(in 15 reviews)
"Selection of movies was weak."
(in 19 reviews)
"So little leg room in economy!"
(in 27 reviews)
Recent reviews
Traveller rating
1003
450
296
180
7
Find reviews that mention:
flight attendants
short flight
food was good
crew was great
seats are comfortable
entertainment system
window seat
great entertainment
great service
movie selection
leg room
flight was delayed
business class
person in front
vegetarian meals
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2.0
Not good at all
review from
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6.0
The staff at the airport could be much helpful and nicer
review from
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10.0
No individual entertainment screens on this flight. Would have been nice to know beforehand.
review from
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8.0
No changes needed. All good. Very smooth landing. 👍
review from
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10.0
Ease of boarding. Staff were friendly and helpful. Food was good. In flight entertainment great.
review from
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1.9
MY travel plans were canceled and l tried thru KAYAK and Quantas to cancel this flight and was not able to confirm cancelation but still received flight boarding. l tried to get refunded thru Kayak and that has been horrible long unreasolved task now l am trying to go thru Credit card. with this Covid changing world, airlines and travel companies should be refundable especially since this is a Australian airlines. l am about to lose $1000.00.
review from
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10.0
Pros: The crew was outstanding, had the same lady from the crew on the departure to Australia and on the way back to Dallas take care of me with the unlimited bundaberg ginger beer and hourly checkup to see if I needed anything else.
review from
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6.0
Cons: Business does not have salad for everyone, I missed out salad
review from
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4.0
Cons: No vegetarian food option. Seat uncleaned. Last seat on plane separate from family with people constantly standing next to and bumping at toilets - little consideration fro Covid-19
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8.0
Cons: I had a 3 hour layover in Auckland before my connecting flight to Queenstown on the South Island. Quantas delays in Melbourne wiped that out forcing me to pay $500 NZD for a later flight on Air NZ. After contacting with Air NZ customer service and explaining the circumstances, they reduced it to $100 NZD. Pretty cool. Quantas basically said that since I had purchased a rock bottom priced ticket I should take a flying you know what at a rolling donut.
review from
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3.6
Pros: Crew ok
Cons: Seat comfort and meals left a lot to be desired...review from
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10.0
Cons: Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne
review from
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7.6
Pros: The crew could be less curt and more engaging. Coming from Guest Services in hospitality, leisure and tourism it is obvious that body language and sincere engagement stands out. That wasn’t the case for the Qantas flight.
Cons: I was unable to checkin or select seats. Understandably this is governed by immigration laws and not airlines but on three attempts I was able to pay for the seats without a receipt only to learn later that the charge did not go through. A little bit of transparency never costs anyone.review from
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4.0
Cons: 30 passengers on a 60 seat plane. We should have been spaced out due to the Coronavirus, but NO. We reallocated seats which had us all jammed up the front and back with rows of empty seats in between. Not good enough Qantas! I asked to change and the cery pleasant hostess said no we were NOT allowed. I do NOT understand this.
review from
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9.0
Cons: I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance.
review from
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9.3
Pros: Boarding through two doors made the process faster.
Cons: A better explanation of the lunch choices would be helpfulreview from
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8.6
Cons: For a flagship airline, a in seat screen should be a given. This is not a budget airline.
review from
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7.6
Pros: Crew and beverage options were great.
Cons: Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight.review from
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2.0
Cons: It’s ridiculous that Cheaptickets (your contracted agent) did not answer the phone to change flights. And when they did answer the phone, charged extortionate change fees above and beyond Qantas fees even during the coronavirus pandemic.
review from
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10.0
Pros: Fast checking and good service on board
review from
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10.0
Pros: Thank for the great staff
Cons: The chicken dish was a disappointment qreview from
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4.0
Cons: This flight was purchased as business/first class and upon checking economy seat tickets were printed. We are NOT happy with the downgrade after American Airlines was more than happy to take our money for the higher class ticket. We would not have booked this flight as a red eye had we known we would have had economy seating. On top of which, the unseat entertainment for the row we were seated in was not working. I am usually quite happy with the American Airlines flights between Boston and LA, however this unexpected downgrade was not only surprising but extremely disappointing.
review from
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10.0
Pros: Yes
Cons: Vegetarian Food to be Improved.review from
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10.0
Pros: All was good
review from
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10.0
Pros: All was good
review from
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9.6
Pros: Good comfort service
Cons: Hour and half taking off, many seats were unusable because of a chute malfunctionreview from
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9.6
Pros: Entertainment and food and drinks. The recline in the chair allowed for sleeping.
Cons: I wish there was more seat room especially when the seat in front reclines.review from
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5.2
Pros: Plane was clean
Cons: Security check in needs to be more efficient Plane ran out of food before I could purchase Even water has to be purchased Flight was latereview from
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8.6
Pros: Assistance with moving through airport due to a disability
review from
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6.3
Pros: Lovely cabin crew.
Cons: So little leg room in economy! When the very large man in front of me put his seat back, It nearly hit me in the face!review from
Qantas Airways FAQs
What is Qantas Airways' carry-on size allowance?
Where does Qantas Airways fly to?
What is Qantas Airways’ primary hub?
How does KAYAK find such low prices on Qantas Airways flights?
Flight status
Qantas Airways route map
Top airports served by Qantas Airways
- Sydney Kingsford Smith Airport (SYD)
- Melbourne Airport (MEL)
- Brisbane Airport (BNE)
- Perth Airport (PER)
- Adelaide Airport (ADL)
- Auckland Intl Airport (AKL)
- Cairns Airport (CNS)
- Darwin Airport (DRW)
- Singapore Changi Airport (SIN)
- Coolangatta Gold Coast Airport (OOL)
- Los Angeles Airport (LAX)
- Townsville Airport (TSV)
- Mackay Airport (MKY)
- Christchurch Airport (CHC)
- Maroochydore Sunshine Coast Airport (MCY)
Qantas Airways contact information
- QF IATA code
- +603 27133911 Call
- qantas.com Visit
Overview of Qantas Airways
To keep travelers entertained during their flight, Qantas Airways has developed its very own app that can be downloaded for free onto your cell phone or tablet before the plane takes off in order to have access to over 1,000h of popular films, television shows, and music while in the air.
Depending on your personal preferences, there are four classes that you can choose to fly in with Qantas Airways. Economy is a standard choice that gives you access to amenities such as in-flight entertainment and free snacks, while Premium Economy will provide you with a warm meal and complimentary alcoholic beverages. For a particularly comfortable trip, opt for Business, as you will have access to a spacious lie-down seat, or First, a luxurious option that includes a bed, free pajamas, slippers, and toiletries, including a dental kit and lotion.
This airline’s fleet is composed of upwards of 5 different types of aircrafts that add up to over 130 individual planes, with most of them being either Boeing or Airbus. The Boeing 737-800 is the company’s smallest plane, as it can only fit up to 174 passengers, but it is also used the most frequently, as it is convenient for middle-range flights. Holding up to almost 500 people, the Airbus A380-800 is the aircraft that is used most often for long international flights.
Qantas Airways codeshares and has partnerships with a variety of airlines from different countries, with Air New Zealand, Cathay Pacific, Jetstar Airways, and KLM being some of the most common airlines.
Qantas Airways Cancellation Policy
As the situation changes with coronavirus (COVID-19), Qantas Airways will continually update its policies accordingly. Please contact Qantas Airways directly for the latest information about cancellation fees. You can find the most up-to-date information on Qantas Airways policies here: Qantas Airways Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.