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Delayed without clarity

Pros: Crew went out of the way to assist us after a terrible checkin experiance

Cons: Received a notification that flight was delayed and given an option to reschedule after we checked in only. Checkin countervseperated my family and I even though we checked in early. Sent to Lounge and forced to pay even though directed by them.

Pros: the crew was friendly

Cons: the flight was delayed

Flights to Cebu are always delayed

Pros: I always like the flight attendants. The staff at Air Asia was great in helping me book an alternative flight because of flight delays from China.

Cons: The flights are always delayed.

Lack of information regarding flight status

Cons: Flight was delayed due to no fault of Air Asia, however, the passengers were not being informed of said delays, that many passengers started to flock to the boarding gate thinking the flight is about to board. Resulting to people standing around, due to lack of seats in the boarding area and making people who were probably happily seated at the other parts of the airport lose their seats as they anticipated boarding. I found out about the delay through my Kayak App and it took a long while before Air Asia made announcements. The flight was delayed about 3 hours.

Pros: Charge for drink as well as food. One drink should be free. My overweight fee was more than a second passenger ticket would have been

Cons: Overweight baggagefee EXCESSIVE.