|Top route||Tokyo Narita to Sapporo Chitose|
|Top airport||Osaka Kansai Intl|
Pros: Easy boarding, friendly crew
Cons: Seats were not comfortable
Pros: The overall timeliness- although we were delayed boarding. We arrived on time.
Cons: At least an offer of a free beverage? Water at a minimum.
Pros: Have flown Peach before so knew what to expect. That made seat assignments and baggage handling painless. If you have not flown them before, their 7 kg cabin baggage limit is enforced in Osaka. Be forwarned and be prepared to pay extra baggage fees.
Did not honor booking
Cons: We were unable to board the plane as they would not permit us to check in. I've reached out to request a refund but have not yet heard back.
Horrible customer service and deceitful airline.
Cons: The staff is very arrogant and only looks for ways to make money rather than providing information and helping. NO COURTESY AT ALL. They made me miss my flight and managed to blame it on me despite my being there 1:30 ahead. I’ll never recommend them.
Pros: We loved the price, timeliness, communication and friendly service
Cons: The terminal at OKA, it was confusing to find and to get to.
Great service considering ...
Pros: Service was fine considering it was an LCC carrier. Aircraft was new and was in perfect order. No significant delays.
Cons: No beverage service was offered even if we would have had to pay for anything. No other issues.
Pros: Great crew
Cons: No entertainment.
Basic but ok
Cons: You have to pay for everything
Pros: Low fare punctuality. Much cheaper alternative than any other mode of transportations in Japan. No frill is expected. 10kg of free carry on should be enough for most savvy travelers.
Cons: The back of seat was soft and the person behind me kept pushing/kicking without realizing I could feel it.
Budget airlines at premium cost
Cons: Usually flying peach means saving big money. My trip really only saved me around 15%, had I known I'd be flying out of the cargo terminal on both sides and have to endure multiple packed bus trip on top of the most uncomfortable airplane seating I've ever had I would surely have paid the extra and will do so in the future.
Pros: the price
Cons: you get what you paid for
Cons: Seats to small and they didn't check ID to ticket
Isn't ancillary revenue your key to success?
Pros: Professional and attractive flight attendants. Clean cabin.
Cons: "We'd like to buy the noodles." "Sorry, we're sold out of that." "We'd like to buy some grape soda." "Sorry, we're sold out of that." "I'd like to buy a model airplane." "Sorry, we're sold out of that." This was on the way to Hong Kong, where they may load up on some of the catering items, but not on the duty free. Strange for an LCC to be so low on inventory, which is a huge part of their revenues. My other gripe is that the only source of water in the holding area at Okinawa's LCC terminal was, like the flight afterward turned out to be: sold out. Oh, and they split the two of us up upon checking in (two hours prior to the flight) by seating us on opposite sides of the plane. I can't believe the entire rest of the plane paid for confirmed seats and left only single seats. Like AirAsia, Peach has Navitaire's reservation system, and apparently, like AirAsia, Peach intentionally splits groups up in the hopes that they will pay to sit together. If this is the case, it is wrong. I agree with LCCs' notion that baggage is a service, for example (at least seven people handle a bag on a nonstop flight), or selling food rather than giving it away. But it is really low to intentionally cause discomfort and then charge to relieve it.
It's a seat, and that's about it
Pros: The price is good and they offer some of the best prices around Japan and East Asia. As far as LCC's go they aren't the worst. If you're motivated only by price, then Peach is fine.
Cons: The service of Peach is pretty much non-existent. Their staff seem to be very poorly trained, they are no proficient in English, they do no communicate well and seem to only be interested in getting you crammed into the plane (and out of it) as fast as possible. Their flights are often delayed, you can safely assume you will leave at least 30 minutes past the scheduled departure time. On the plane you will get nothing but a seat so don't expect anything else.