Traveller reviews
Overall rating
6.2
Good
Based on 132 reviews
Boarding
6.6
Comfort
6.4
Crew
7.1
Entertainment
6.0
Food
5.9
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LOT information
| IATA code | LO |
|---|---|
| Routes | 181 |
| Top route | Krakow J. Paul II Balice to Warsaw Frederic Chopin |
| Airports served | 82 |
| Top airport | Warsaw Frederic Chopin |
LOT traveller reviews
Pros
"The seats were very comfortable."
(in 29 reviews)
"Cabin crew was very nice."
(in 155 reviews)
"Short flight everything worked out"
(in 145 reviews)
Cons
"missed connecting flight to szczecin"
(in 15 reviews)
"Paid for business class on LOT."
(in 20 reviews)
"No entertainment for short flight."
(in 266 reviews)
Recent reviews
Traveller rating
623
369
328
338
14
Find reviews that mention:
flight attendants
connecting flight
good flight
flight was cancelled
crew was great
food was good
great service
lot airlines
late boarding
seats were comfortable
hour late
business class
missed connection
print my ticket
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4.0
Staff were friendly and helpful but they couldn’t make up for the uncomfortable seats and poor food.
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10.0
There was a lot of food, plenty of free beers, and the entertainment set up was amazing!
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8.0
On time
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8.0
On time
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2.0
I dropped a headphone, LOT stewardesses didn't give me time to find it and now I'm at a lost of money because of it. LOT is the worst airline company
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8.0
Good.
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6.0
Sitting not too comfy, crew rather not too supportive
review from
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8.0
New Boeing 737 Max 8. No wifi aboard. No personal screens. Food, only one snack and a cup of water. Very poor.
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10.0
The food was good and the crew were all very very kind and professional
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10.0
Very comfortable flight and professional crew
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4.0
You can’t call it food. One salty little bun and a glass of water. Not even a bottle. Uncomfortable seat. Wared safety belts.
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10.0
Everything was smooth. No delays. Comfy seats.
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2.0
lost my luggage. without necessary items in foreign city. stressed. no meaningful support. air conditioning malfunction. too hot and very uncomfortable. crew shrugged.
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2.0
changed assigned seat without advising of change. had to sit far from my disabled partner. Broke my wheelchair. air condioning malfunction. too hot lost luggage....nothing to wear. medicine lost...no compensation or assistance for emergency supplies
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10.0
Good
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10.0
Travelled in business class, and can’t complain really
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8.0
Flight was good Delayed and in the ground for an hour before take off :( The worst part was out luggage not included with our tickets and had to pay a lot extra at the airport!!! Very disappointing to not have that part mentioned in neither of the emails prior to departure!!!
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2.0
Every flight I flew with Lot was late from 30 minutes to an hour. Almost missed my connecting flight. Chaotic boarding. All announcement on board were incomprehensible as the ladies spoke so fast with an accent that I had no idea what they were trying to tell us. The crew treats non Polish flyers differently.
review from
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2.0
language selection was very limited, more languages should be added to movie selection. food was okay but I was served a "chicken sandwich" that had other meat inside which was not disclosed to me or others The vegetarian selection was also very limited, practically all meals included dairy such as feta cheese or butter
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4.0
Staff is lovely, entertainment okay, and food quite good. But the plane is just old. Feels like a 90s business class...
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10.0
All was good
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6.0
I wish for better food for the second meal and newer plane.
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10.0
great service, flying on time always.
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8.0
Great service great flight
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10.0
Overall very pleasant experience. Good airplanes (Embraer Zag to WAR 787 WAR to ORD), wide seats, good leg room. Food was good, crew polite and efficient. Thirsty? Walk to end of plane and help yourself. Or crew member will help you with drink. Request for beer was followed with "one or more?" One delayed flight was no issue, LOT organized fast transfer in Warsaw, Worked well.
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2.0
I didn’t like anything in that flight, was a bad experience.
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2.0
Crew on the plane was excellent, but the crew for LOT on the ground was not. Packages were lost for over two weeks as stated in previous statement.
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2.0
My luggage was lost on both flights. The way from Ohare to Tirana it was lost. And on the way from Tirana to Ohare it was lost again. The worst part was that it didn’t show up for 15 days after I returned in the states, which is extremely poor service.
review from
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8.0
Сoffee could be better. Everything else was good.
review from
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6.0
Hardly any food on board, the comparison to Turkish airlines doesn't look good for Lot
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LOT FAQs
What is LOT's carry-on size allowance?
Where does LOT fly to?
What is LOT’s primary hub?
How does KAYAK find such low prices on LOT flights?
Flight status
LOT route map
Top airports served by LOT
- Warsaw Frederic Chopin Airport (WAW)
- Krakow J. Paul II Balice Airport (KRK)
- Wroclaw Strachowice Airport (WRO)
- Gdansk Rebiechowo Airport (GDN)
- Václav Havel Prague Airport (PRG)
- Vilnius Airport (VNO)
- Rzeszow Jasionka Airport (RZE)
- Budapest Ferenc Liszt Intl Airport (BUD)
- Amsterdam Schiphol Airport (AMS)
- Tallinn Ulemiste Airport (TLL)
- London Heathrow Airport (LHR)
- Poznan Lawica Airport (POZ)
- Tel Aviv Ben Gurion Intl Airport (TLV)
- Kastrup Copenhagen Airport (CPH)
- Paris Charles de Gaulle Airport (CDG)
LOT contact information
- LO IATA code
- +603 2148 8033 Call
- lot.com Visit
Overview of LOT
For travelers that will be flying LOT with their families, don’t forget that the airline offers many kid-friendly amenities, such as a special family check-in desk at certain airports that will help to make your trip as quick and easy as possible. Additionally, most flights offer menus and snacks that are specifically meant for children, as well as items that will help to keep the little ones entertained, such as crayons, games, and activity books.
When booking a trip with this airline, there are three classes to choose from, known as Economy, Business, and Premium Economy. While Economy will provide you with standard amenities such as one free checked bag, business includes three checked bags, free drinks, a warm meal, and comfortable seats that provide extra legroom. For a luxurious experience that provides you with extra amenities, opt for Premium Economy, which includes two checked bags, an adjustable foot rest, and snacks.
LOT has over 8 different types of planes in its fleet, with the two most popular types being either Boeing or Embraer. The Boeing 787 Dreamliner is known for having particularly large windows and adjustable LED lighting to help prevent travelers from becoming jetlagged. The Embraer 195 is a smaller choice used for shorter flights and has a two-seat configuration that provides customers with more room.
The airline flies to over 130 destinations throughout the world, with many of them in Europe. However, you can also book a ticket with LOT to go to India, South Korea, Canada, and Israel.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.