Traveller reviews
Overall rating
6.1
Good
Based on 956 reviews
Boarding
6.1
Comfort
6.2
Crew
7.1
Entertainment
5.7
Food
5.8
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LOT information
| IATA code | LO |
|---|---|
| Routes | 187 |
| Top route | Krakow J. Paul II Balice to Warsaw Frederic Chopin |
| Airports served | 82 |
| Top airport | Warsaw Frederic Chopin |
LOT traveller reviews
Pros
"The seats were very comfortable."
(in 29 reviews)
"Cabin crew was very nice."
(in 155 reviews)
"Short flight everything worked out"
(in 145 reviews)
Cons
"missed connecting flight to szczecin"
(in 15 reviews)
"Paid for business class on LOT."
(in 20 reviews)
"No entertainment for short flight."
(in 266 reviews)
Recent reviews
Traveller rating
72
13
12
33
8
Find reviews that mention:
connecting flight
crew was great
flight attendants
flight was cancelled
good flight
lot airlines
seats were comfortable
food was good
great service
late boarding
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10.0
I didn’t use Entertainment so, no comments on it. Staff was courteous, efficient and helpful. Wines (I also tried Polish White wine) were really good, so also the food. The accessories provided were good (a goodnight chocolate would have enriched the experience 😀) Originally flight reached before time but we didn’t understand why it was sidelined for almost half an hour and also, luggage was delivered quite late (20-25 minutes) and that too after changing belt! That need not be LOT’s fault! Overall, I would certainly like to travel again with LOT, worth recommending!
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2.0
I didn't understand why I couldn't do a check-in at home
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4.0
Pros: Quick Check in
Cons: The crew were not nice. They dont even pick up garbage during the 9 hour flight. They give you a gallon of water in a huge bottle without a glass and you are on your own.review from
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8.0
Cons: The TVs didn’t work even thought the steward ESS restarted them .
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10.0
Cons: Everything is good! But the monitor on back not working very well lot of brakes when you watch a movie or listen music!
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10.0
Pros: Everything is good
Cons: 😍review from
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6.0
Cons: The option to be able to drink enough water.
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8.0
Cons: My mother had a food poisoning and needed a lot of water. The crew member at the end refused and told her no more. Since when there is a limit to how much someone can drink water? She had to stay dehydrated because she was dined the option to drink. Just upsetting.
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8.0
Pros: Crew was polite
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2.0
Pros: Nothing to like
Cons: This Iwa’s very bad experience. Never again will use LOTreview from
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2.0
Cons: Never again
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10.0
Pros: Everything was great - service, food, boarding
Cons: More food choice would be greatreview from
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2.0
Cons: The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company.
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2.0
Cons: The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my CC company.
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10.0
Pros: The seats were very comfortable. The plane was clean and the crew was very friendly.
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10.0
Pros: All is excellent
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10.0
Pros: All was excellent
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9.0
Pros: The crew was very profesional . Our fly was safe and on time.
Cons: Maybe variety of good movie could be better .review from
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3.5
Pros: Food
Cons: To train the flight attendant to do better.review from
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7.3
Pros: The crew was really great, seats like in any Airbus (I guess better then Boeing)
Cons: Very old movies as entertainment.review from
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10.0
Pros: Smooth flight
Cons: Foodreview from
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2.0
Cons: Everything
review from
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2.0
Pros: Never made on plane
Cons: The company booking was reserved the worse company on the world , couldn't reach them to make a changes , I had to give up my ticket and lost all the money , zero response from their side.review from
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4.3
Pros: Sit was not comfortable, looks like that airplane was not for long trip.
Cons: Comfortable seats, screen, usb charger.review from
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7.0
Pros: New plane, comfortable seats, very nice flight attendants.
Cons: There is no way to pre-order meals on LOT flights other than calling a Warsaw phone number. Other airlines allow this both during online check-in and at any other time as part of managing your booking.review from
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8.3
Cons: Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food.
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0.0
Cons: somebody lost my bag with ski boots, never again with polish air lines,NEVER AGAIN!!!!!!
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4.0
Cons: entertainment, comfort
review from
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5.2
Pros: The flight was very late taking off meaning I had to literally run across the airport at Krakow to make my connecting flight to London Heathrow which was over an hour late arriving at Heathrow Airport.
review from
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8.6
Pros: Crew was very professional. USB port to charge your phone or tablet. Nice selection of music from many different eras.
Cons: No maps on the screen in front of me. Not the best selection of comedy TV shows. No veggie option for Vegans.review from
LOT FAQs
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Flight status
LOT route map
Top airports served by LOT
- Warsaw Frederic Chopin Airport (WAW)
- Krakow J. Paul II Balice Airport (KRK)
- Wroclaw Strachowice Airport (WRO)
- Gdansk Rebiechowo Airport (GDN)
- Václav Havel Prague Airport (PRG)
- Vilnius Airport (VNO)
- Budapest Ferenc Liszt Intl Airport (BUD)
- Rzeszow Jasionka Airport (RZE)
- Amsterdam Schiphol Airport (AMS)
- Tallinn Ulemiste Airport (TLL)
- London Heathrow Airport (LHR)
- Poznan Lawica Airport (POZ)
- Bucharest Otopeni Intl Airport (OTP)
- Paris Charles de Gaulle Airport (CDG)
- Tel Aviv Ben Gurion Intl Airport (TLV)
LOT contact information
- LO IATA code
- +603 2148 8033 Call
- lot.com Visit
Overview of LOT
For travelers that will be flying LOT with their families, don’t forget that the airline offers many kid-friendly amenities, such as a special family check-in desk at certain airports that will help to make your trip as quick and easy as possible. Additionally, most flights offer menus and snacks that are specifically meant for children, as well as items that will help to keep the little ones entertained, such as crayons, games, and activity books.
When booking a trip with this airline, there are three classes to choose from, known as Economy, Business, and Premium Economy. While Economy will provide you with standard amenities such as one free checked bag, business includes three checked bags, free drinks, a warm meal, and comfortable seats that provide extra legroom. For a luxurious experience that provides you with extra amenities, opt for Premium Economy, which includes two checked bags, an adjustable foot rest, and snacks.
LOT has over 8 different types of planes in its fleet, with the two most popular types being either Boeing or Embraer. The Boeing 787 Dreamliner is known for having particularly large windows and adjustable LED lighting to help prevent travelers from becoming jetlagged. The Embraer 195 is a smaller choice used for shorter flights and has a two-seat configuration that provides customers with more room.
The airline flies to over 130 destinations throughout the world, with many of them in Europe. However, you can also book a ticket with LOT to go to India, South Korea, Canada, and Israel.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.