Book Hertz hire cars in Reno

Reviews for Hertz in Reno

Recent reviews

Traveller rating

Wonderful

9

Very Good

3

Good

2

Okay

2

Fair

1

Mediocre

0

Poor

26

2.0

They were closed I never got the car and still haven't got my money back and when they finally did open the following Monday they didn't even have the car I paid for already.Reviewed 29 Feb 2024

review from

2.0

Unable to cancel via "Kayak". will not use that service again.Reviewed 18 Oct 2023

review from

10.0

The shorter line than other rental companies made for faster pick upReviewed 9 Oct 2023

review from

6.0

Was given an EV. Gave myself a crash courseReviewed 1 Oct 2023

review from

2.0

I reserved a car from Hertz through your site on August 10, for a pickup at RNO on Sept. 22. I prepaid a portion of the charge ($171.20), leaving a balance ($54.62) due at pickup. Instead, was charged $110.64 at the Hertz desk, and told my only recourse was to call their Customer Relations/Billing phone number to resolve the issue. That proved useless, as they would not honor the stated price on my contract. I believe that $56.02has been stolen from me, and I will never rent from Hertz again. Further, if Kayak is unable to get the overcharge reversed by Hertz, I will never use your service again, and I have been a loyal customer for over 20 years. The price quoted should be the price charged. Period.Reviewed 30 Sep 2023

review from

2.0

Gold member. Rented two months ahead of time for a conference. Upon arrival, I went to check in on app, which displayed “unavailable”. Wait at counter to check in, lady tells me car is ready in pick up area. Go to pick up, nobody knows what I’m taking about and don’t care to find out. Walk back to counter, tell lady my problem. She tells me to go back and wait. 40 mins later, my rental shows up covered in dirty water and all the LiDAR sensors are giving warnings. At that point I was late, so I had to take it. Customer service is awful, I doubt I’ll be back.Reviewed 23 Sep 2023

review from

2.0

Terrible experience. Waited two hours. Had to settle for a down grade of what we originally selected just to avoid waiting longer. The wait was due to lack of cars. Customer service reps were nice but there wasn’t enough of them for Volume of costumersReviewed 22 Sep 2023

review from

10.0

Friendly, professional staff. Nothing I can think of. Positive experience all around.Reviewed 11 Nov 2022

review from

10.0

I’d like to hear (via a message) that they acknowledged return of the car and will be sending me a receipt shortly.Reviewed 29 Oct 2022

review from

2.0

Bait & Switch tactics Asking me for my airline information but not booking me at the airport. To add to that, you book me at a place that closes at 5 pm knowing airlines have a 1 in 5 glitch such that when I’m delayed, the office is closed and I need to rebook at 3 times the price. Shame on you, despicable tactics. I will never use Kayak to book ever againReviewed 15 Oct 2022

review from

2.0

The Branch Manager had very poor customer service skills. There was a miscommunication on insurance coverage, he did not want to help me resolve the problem. I asked him to call the corporate office together so we could find a resolution and he refused to do that. When I insisted we make that call, he threatened to call the police if I did not leave the office immediately. I have never experienced this poor level of service in a car rental office. I expected better from Hertz, and maybe it is a need for customer service training for that particular manager, but it is a poor reflection on a good company.Reviewed 13 Oct 2022

review from

10.0

When I picked up my car from Reno, I was helped out by the operations manager. I did not get her name, but she went above and beyond in helping me. When I rented my car, I made the mistake of picking it up from Vassar instead of Reno-Tahoe international airport. When I approached the counter to pick up my car, she noticed that I did not have a rental scheduled to be picked up at the airport. Once I explained to her that I was with my wife and baby, she was willing to give me a ride to pick up my rental from Vassar and get me on the road. Once I picked up my car from the different Hertz location, I returned back to the airport. Thankfully, she was still at the Hertz counter and I requested to drop the car at the airport instead of the Vassar location. She went above and beyond again to assist me, and was able to drop the car off at the airport without any issues. I will be coming back to Hertz in the near future to get awesome customer service and for decently priced rentals!Reviewed 12 Oct 2022

review from

More

• What is the most popular car hire from Hertz in Reno?

  Compact (Hyundai Tucson or similar) is the most frequently booked car hire type from Hertz in Reno.

• How many car hire locations does Hertz have in Reno?

  Hertz has 4 hire locations in Reno. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Reno airport (RNO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Reno airport (RNO)?

  Yes