Book Hertz hire cars in Playa del Carmen

Reviews for Hertz in Playa del Carmen

Recent reviews

Traveller rating

Wonderful

1

Very Good

1

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

5

10.0

Very helpful staff. We were running late for a flight and the staff accommodated us with a very fast drop off.Reviewed 30 Dec 2021

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8.0

The process went smooth, but there were a ton of fees added on that we were not prepared for. The rental ended up costing us $1100 for only 3 daysReviewed 18 Nov 2021

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10.0

Pros:Staff was very friendly and helpful. Pick-up was at the airport directly out in front. Super easy.Cons:Don’t try too hard to sell insurance people don’t want.Reviewed 24 Mar 2021

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2.0

Pros:NothingCons:Hertz could have actually had cars available at the location. Got to the airport and it was the guys day off. Nobody working counter. Finally found someone to call him and he had no car even availableReviewed 23 Mar 2021

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2.0

Pros:We arrived to the airport, went to the Hertz counter and were informed that they did not have our vehicle. They tried to sell me on another vehicle half the size (which would not fit my group), and for more money.Cons:Honesty? Not giving away a vehicle that I had reserved, leaving me stranded at the airport to figure it out?Reviewed 22 Mar 2021

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2.0

Cons:They could have had the car or any car that they rented to me. Luckily Avis next door had a car to rent.Reviewed 21 Mar 2021

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2.0

Pros:Not a lot. Terrible experience all around. One of the lot guys was friendly and assisted with our luggage but other than that, terribleCons:Arrived at counter only to be told that they had only one car and it was a tiny hatchback. We had reserved a Standard Size car. We just flew international with 2 huge suitcases and each family member (5 of us) had a carry on. I could not even get my luggage in this tiny car. I was very upset after a long stressful day of international flying. Advised I rented form Hertz because they are an industry leader. The female rep proceeded to tell me that I had several options: 1) take the car and use a taxi to transport my belongings to the hotel. 2) take my stuff to the hotel and come back and get my family. 3) Cancel the reservation. I asked if she would pay for taxi and give me a discount rate. I was then told that I was lucky to even be getting a car and the rate was more than half of what that car rents for because she rents it out for $100 a day. I was in total disbelief that paying customer would even be talked to in this manner. I asked her to explain how I was "lucky" to arrive at an international destination after making reservations weeks in advance only to be told I cannot be accommodated. The Avis counter was directly next door and their agent was standing next to the Hertz agent. I asked him if he would rent me a vehicle. He advised he wanted to go look. While we waited, miraculously, a bigger vehicle from Hertz became available to rent. Let me remind you, they just told me they only had one vehicle left but all the sudden they had this other vehicle. Even though this was not the vehicle size we reserved, it was close enough and agreed to take it. Then the next part of their scam began, the insurance scam. I was told that I must purchase liability insurance. I explained I was not purchasing the insurance because liability insurance is included with the rental. The agent then flat out lied to me and said it wasn't. I have rented before in Mexico and know how this goes and proceeded to tell her what the Mexican law was regarding liability insurance on rental cars. She finally agreed that liability insurance is included but I needed more. I actually purchased the insurance policy through Hotwire when I reserved the vehicle (much better value). I showed her that policy info but she wasn't letting down on the sales pitch. She told me the policy I purchased was only for collision and not liability. She then proceeded to tell me horror stories of vehicles getting stolen and that I would have to pay out of pocket for full value of the car before I could leave the country if something happens. I finally agreed to additional insurance of $13 a day. After all of that, we finally get to the point of going out to the car. The gentleman that took us out was friendly and helpful. He took us to the car and told me to look around and point out any issues with the car because if the car comes back with any scratches that were not previously there, I would have to pay. My wife immediately started taking photos all over the car. This car had scratches all over it. It was impossible to point all of this out. I will say this, no way in the USA is this car even going to make the cut to be a rented vehicle for any of the name brand rental companies. I was also told that there would be a $50 charge to vacuum the car if I got sand in the floor boar from going to the beach. It was finally time to go and the key remote would not work to unlock the doors. I had to insert the key into the door and then unlock the doors. If you want a stressful, horrible, overpriced, high pressure experience, then Hertz of Cozumel is what you want. However, if you want an easy experience, then I suggest you go somewhere else. I will be writing a formal complaint to the CEO of Hertz and how badly their name is being represented in Mexico. Total disgrace!Reviewed 2 Jan 2021

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2.0

Pros:They NEVER HAVE THE CAR you order AND they try to upsell you $1000 pesos per day... THEY SUCK, NEVER RENT THERE... NEVER... You show up there and you're in a JAM if you're tight with time... They GOT YOU BY THE BALLS and upcharge...Reviewed 17 Aug 2020

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2.0

Cons:They charged triple of what reservation confirmed. Dont trust1Reviewed 5 Jan 2020

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2.0

Pros:Nothing. The car wasn't available. I traveled to pick up the car, and they refused to honor the reservation because they didn't have any cars.Cons:Having an accurate inventory. There were no cars.Reviewed 1 Jan 2020

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2.0

Pros:Nothing, they said that they don’t have a car for me. They want to give me a more expensive car instead.Reviewed 31 Dec 2019

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3.6

Cons:I thought I rented a Tahoe but they do not carry any. The only full size SUV they have is a Dodge Journey.Reviewed 20 Mar 2019

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• What is the most popular car hire from Hertz in Playa del Carmen?

  Economy (Nissan March or similar) is the most frequently booked car hire type from Hertz in Playa del Carmen.

• How many car hire locations does Hertz have in Playa del Carmen?

  Hertz has 8 hire locations in Playa del Carmen. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Cancun airport (CUN)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes