2.0
Traveling with a disabled daughter, I rented from Hertz because the ad said it was in the airport. However, It was a train, two elevators, and at least a mile away. When we finally got to the counter, we had to wait for over an hour in line. Then I was told I need a toll scanner, an extra driver charge, a deposit, and in 5 minutes my $ 326 rental for the week was over $700!!! False advertising in every respect. I will never rent from Hertz again after being a customer for over 30 years! Who is running this business?Reviewed 9 Mar 2026
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2.0
We pre checked in so we wouldn’t have to wait in line and still had to stand in line for 2 hours. They didn’t have enough staff and not enough cars. Wasted an afternoon of what should’ve been vacation time with my family.Reviewed 22 Feb 2026
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10.0
Smooth quick processReviewed 1 Feb 2026
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4.0
Very poor communication. The only number given is a voicemail and no one returned my calls. After I emailed, the email was returned 2 days later. Poor directions on drop off procedureReviewed 14 Jun 2025
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6.0
I brought the car back at 9/10 fuel which is what it was when I picked it up but the charges me die two gallons. Still trying to get it resolved. Very disappointed.Reviewed 10 Apr 2025
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2.0
arrogant and rude service, completely disinterested in the customer, lazy, irritable serviceReviewed 19 Mar 2025
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2.0
First off, it took forever to get the vehicle out of the garage, because they only had two tellers working. And after explaining to the lady that I have to make a 700 mile trip and requesting an economy gas vehicle, I was given an electronic vehicle without asking or being told so I had to get the vehicle towed to a charging station. It took me 11 hours to get to Daytona Beach. Where the lady at the airport was kind enough to exchange it for a different car. I will give negative reviews to the Miami location if I could.Reviewed 14 Jan 2025
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10.0
I've had other less pleasant experiences wit Hertz, but this experience was above and beyond. Both the pick up at MIA and drop off at PBI was absolutely amazing. Prices were good, people were amazing, car was great. Thank you for continuing to do good work.Reviewed 11 Jan 2025
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10.0
Car showed signs of age and extensive useReviewed 8 Jan 2025
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6.0
Was very good picking up car but took about 25 mints at the wait and counter to get to car. I filled out all info on line not sure why I did that if I had to go thru it again at counterReviewed 31 Oct 2024
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8.0
Picking up a car at the airport is very convenient yet I don’t think that justifies tripling rental prices.Reviewed 28 Sept 2024
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10.0
Great experience, I was stranded in Miami due to Hurricane Helene because all flights were cancelled. I got a car quickly from Hertz one way to Atlanta and it was amazing. I will definitely use them again.Reviewed 28 Sept 2024
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