Book Dollar hire cars in Philadelphia

Reviews for Dollar in Philadelphia

Recent reviews

Traveller rating

Wonderful

7

Very Good

6

Good

2

Okay

8

Fair

0

Mediocre

0

Poor

49

6.0

The car ended up being”upgraded “ because they didn’t have the car we were supposed to receive. Everything was more expensive then what we had put on reserve online The cars upholstery was filthy with stains . The agent Sharon , had me place my CC card in the machine for approximately 5 min before doing anything then stated my “ card was declined”. I knew that was impossible, but my husband used his instead. I then spent over 1 hr with CC company on the phone for them to to tell my Cc card was fine and it was machine error I told her how the agent had me place card in machine for an extended period and company agreed that that could have been the problem. Then we noticed my husbands card had been double charged $415 twice and another $200(this we understood) but not the $415 twice. Today the charges are off except the original. Please tell me why you agree to a car that is$130 for not even a full day and you are charged $215? I understand we pre payed gas and easy pass but this seems like alot when you agree to $130 /dayReviewed 21 Mar 2024

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2.0

Reserved a car for $300 and paid $146 up front. Went to dollar and they charged my card $800 and said I would be refunded on return. They refunded $200 and only charged $600 but never compensated or refunded the $146 I initially paid. The person disregarded my previous reservation, upcharged me for a car I didnt want, lied to my face, and rushed me out of the store so I couldnt ask questions. Idk how i ended up wtih kayak because I reserved with priceline and changed at dollar so now I think they scammed me by booking through another agency to up my fees and I have never in. my life had a worse customer service experience. Horrible. Dont do business with this company that scams its customers. Incredible waste of money and staff was unwilling to help.Reviewed 19 Mar 2024

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8.0

Great shuttle drivers. Fairly easy pick up and easy drop off Car smelled like marijuana when I picked it up, that wasn’t good Guys at counters try to upsell insurance even though I had already prepaid. Tried to upsell road side assistance. The person in front of me I think was lied to by their agent.Reviewed 27 Feb 2024

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2.0

Too much nonsense. They accept an online booking for "supplier choice" which was only $4 cheaper than me knowing which vehicle..then I get there and they tell me supplier choice is an EV. So they let me book a one way booking for less than 24 hours to drive hundreds of miles in an EV...wouldn't even be possible..its that kind of scam garbage I can't stand with these companies. So they charge me $36 more for a gas vehicle even though I can show them it was $4 more. Then the arm wrestling and lies about what insurance is required. I am just trying to get home, its exhausting to play the games.Reviewed 23 Jan 2024

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2.0

Stood in line for almost a hr Staff didnt Seem to care No ac in there either Not a good Experience Nice car thoughReviewed 5 Nov 2023

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2.0

sReviewed 25 Oct 2023

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2.0

I was told the fuel prepaid was required at the time of purchase. I returned the car with a half tank and was charged for a full tank. This is ridiculous and horrible business ethics. Dollar rental said this was required when it’s not so they ultimately stole from me.Reviewed 21 Oct 2023

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2.0

I waited in line to get a car for 1.5 hours. I finally made it to the representative and was told I could not pick up the car because my multiple forms of identification and driver's license did not follow their rules. The manager then told me he could not offer a refund for the car. I have had a terrible time getting in contact with the company to get a refund for a vehicle I never drove off the lot.Reviewed 16 Oct 2023

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1.9

Took two and a half hours to get the car. Only one agent checking people in and when I finally got through the line they were out of cars so had to wait for another car to be returned, cleaned and refueled. The staff was friendly especially given the circumstances.Reviewed 23 Jun 2021

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10.0

Pros:Carol at the Philadelphia location was very helpful, polite and had great customer service skills.Cons:Everything was excellent, except the car did not have cruise control, other than that it was great.Reviewed 20 May 2021

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4.0

Pros:The car itself was greatCons:Service at the station was terrible. Waited in line almost 1 hour before I got my car - could have driven from my original destination faster than waiting for the car...Reviewed 11 May 2021

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6.0

Cons:Provided an "upgrade" to a size not wanted reeking of smoke. Asked for/got another vehicle which had multiple scratches told they were scuff marks; I took photos to establish it. Camry was a great car.Reviewed 25 Apr 2021

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• What age do I have to be in order to book Dollar car rentals in Philadelphia?

  In order to book Dollar rentals in Philadelphia, renters need to be 20 years old. You will also need a valid driver's license that has been in good standing for one year and a debit or credit card in your own name. A renter under the age of 25 will be considered a Young Renter, and therefore charged a Young Renter fee of about $25 per day.

• When I book Dollar car rentals in Philadelphia, can I purchase insurance from Dollar to cover my rental vehicle?

  Yes. If you have no policy or credit card that insures a rental or if you do not own your own vehicle, you can purchase one of the insurance packages that Dollar offers to all of its renters. You could consider buying a Personal Protection Plan, a Loss Damage Waiver, and/or a Liability Insurance Supplement. If you choose not to purchase the insurance, a Dollar representative might ask to see proof that you have auto insurance to cover the rental, so you would have to bring your policy with you when you picked up your rental vehicle.

• Can I sign up for a Dollar loyalty rewards program when I book Dollar car rentals in Philadelphia?

  Yes. When you book Dollar car rentals in Philadelphia, you can join the Dollar Express Rewards program for free. There are no contracts, commitments, or dues. One benefit of being a Dollar Express Rewards member is that when you arrive at the Dollar Rent A Car, you can bypass the lines at the rental counter and go directly to the parking lot where you will pick up your vehicle. Also, as a Dollar Express Rewards member, your domestic partner or spouse can become an authorized additional driver for no charge. 

• What is the most popular car hire from Dollar in Philadelphia?

  Economy (Chevrolet Spark or similar) is the most frequently booked car hire type from Dollar in Philadelphia.

• How many car hire locations does Dollar have in Philadelphia?

  Dollar has 4 hire locations in Philadelphia. Take a look at our Dollar hire location map to find the best car hire near you.

• Does Dollar have a car hire location at the airport: Philadelphia airport (PHL)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Philadelphia airport (PHL)?

  Yes