Cons: I went to pick up the car, which Budget/Kayak informed me would be $110 for my visit. I budgeted that much and maybe a little more for fuel and such. When I arrived I was told the third party insurance I had purchased through Budget with this rental was basically useless because the country I was renting in required full insurance coverage at the rental office. I couldn't afford this now over double the cost, and cancelled my rental. I was pissed. My whole trip was screwed up because of the lack of information Budget/Kayak gave me about the country I was renting in and I won't rent from you again.
28 Jan 2017
Another bad experience renting a car...
Pros: The only good point was that as I spotted a rock between the tire and the wheel on the car they wanted to give us, they have been obliged to change us for another car which was really well equipped (4x4 and spikes tires) but we felt it hurt them and after how they treated us, it was quite good.
Cons: Upon arrival, they told us that we had no choice than taking an insurance for the rent. We booked without insurance because we have it through our credit card but they didn't wanted to consider this. They just said "it's doesn't work like that in Norway". Our only other alternative proposed was to allow them to book the full price of the car on my card which is obviously not an option. The attitude of this guy was just unacceptable with this little smile just saying that he was cheating us but as they are alone in town, they know that we have no choice. After being obliged to pay for this insurance which was nearly half of the price of our rent, they bring the car and here it continues: 3 damages not mentionned on the contract and regular winter tires... for information, the road where full of pure Ice and everyone was driving with tires with spikes. Hopefully, I spotted a dangerous rock between the tire and the wheel and they were obliged to change us the car... however, this isn't acceptable neither as they would have give me the car like this which was really dangerous if I didn't checked in details myself. I am of course gone a claim also at Budget directly.
29 Jan 2017
Pros: Car was good and clean
Cons: The guy at Budget counter gave me wrong info and I had to pay 2 times more than my contract.
Cons: Only one worker
No one came to check the car at pickup or drop off
Line was 30-45 mins wait
An extra days rental was as much as our 3 day rental agreement
We were charged an extra day for picking out car up 15 mins early
15 Feb 2017
Hidden cost of USD30+ per day
Pros: Clean car.
Cons: There is a hidden cost during payment at the counter. Such as airport surcharge and counter products. Becareful!