Cons: I reserved a truck, when I got to the rental place the man behind the counter said they don't have trucks and never have had them. I asked why the said they had them on the website and he said it wasn't his problem. He offered me a Chevrolet Equinox and I said that wouldn't be large enough he said " if you're not going to take the equinox then I can't help you so you need to leave." I left and called Dollar cust service, and all they said I could do is file a formal complaint on their website. Luckily National was next door and they were able to get me set up with a truck and helped out with the price of a last minute booking.
4 Nov 2015
Really small car, not very safe
Pros: Nice people
Cons: Too few attendants
Tiny car; my wheels spun on the rainy road.
No choice for the money
I did not rent a compact, but that is what I got!
11 Oct 2015
Pros: Clean, nice car. Great gas mileage.
Cons: not much power
12 Oct 2015
Ran out of cars
Pros: Nothing... It was terrible. They ran out of cars and made us walk around the rent a car area looking for available cars with their competitors.
Cons: Poor service, extra slow bus, and had literally 0 cars when we showed up. Didn't offer to help us rebook either.
16 Oct 2015
Pros: Not much
Cons: Showed up at 11pm ,after long day of traveling, to find out they had no vehicles at all. I am 6'10" and reserved a large pickup truck. After about 60 minutes they gave me a time car that I barely fit in. Better than nothing but not ideal.
27 Oct 2015
No Car available
Cons: Had to wait 1.5 hours for my car.
Got a smaller car without any discount
17 Nov 2015
My car was towed
Pros: The car was cheap!
Cons: No parking for your car and signs are not clear that state you can't park there ! I had to pay 160.00 to get my car back ! That was more than what it cost to rent the car
25 Nov 2015
Cons: I have to wait one and half hour to get a car.
30 Nov 2015
Pros: Great mileage on the car and easy booking.
Cons: Long wait to pick up and drop off the car.
8 Dec 2015
Horrible customer service
Pros: The car was clean.
Cons: We waited nearly an hour to pick up our car. Only two agents were working, and the line was so long it went out the door. Frustration was so great that people starting screaming at each other. Horrible.
Cons: They debated about which suv to give us and then the one they gave us had not been cleaned on the inside from the looks of things
14 Oct 2016
Saved $100's using Kayak!
Pros: It was quick, easy, and basically effortless to rent a car with Enterprise through Kayak. The best part was that it saved me over $200 for the 4 day rental!!!I would definitely use Kayak again!
12 Sep 2016
Great service at RDU
Pros: Quick friendly service. 15 mins from arrival gate to airport exit. Just as quick on the return.
18 Sep 2016
Overall a really good experience with Enterprise
Pros: The vehicle was there and ready when I arrived. It was clean and in good working order. The booking was simple and a good deal.
1 Oct 2016
Pros: Excellent customer service
6 Oct 2016
Pros: The person who helped pick the car for me went to extra trouble to pick the color package that I mentioned I liked. I thought that was extra nice.
Drop off was excellent and very efficient.
Cons: Due to more cars being returned than expected, there wasn't enough help at check in, but they corrected that as soon as they could.
Everyone was very helpful, once the staff was in place.
18 Oct 2016
Increased Rates from Hurricane Matthew
Cons: I typically rent from Enterprise once a month but last wkd (10/14) all Raleigh "quotes" were triple the amount bc of the storm. Regardless, an economy car went from 15/day to $70.00 a day & that's so wrong. I ended up finding a car at Hertz for 3 days for $63.00 so I won't rent again from Enterprise. I've always been happy with customer service etc but that just put a bad taste in my mouth esp when people are in some hard financial situations due to the storm.
27 Sep 2016
Pros: The professional attention from the person assigned to attend me
19 Oct 2016
Good service, food price
Pros: Shuttle was quick and easy to access. Pick up and drop off was very simple.
15 Oct 2016
Pros: Awesome staff! Very friendly.
Cons: Location in proximity to airport, and no pick-up/ shuttle service
Cons: They tried to charge me for gas, even though the needle was past the full mark, because I didn't have a receipt, which I was never told I needed. Guess it was on the 5 page contract.
The car was dirty
The car was not ready when I left the counter to go pick it up. Had to wait in line to be told they hadn't washed it yet.
29 Aug 2016
wrong car, replacement had to be brought back and
Cons: they did not have our car and the replacement was so bad we had after a couple of day trade in on a cargo mini van
30 Aug 2016
Pros: Rental process was fairly quick.
Cons: I failed to check the gas gauge before leaving and got 34 miles down the road and had to stop and fill up the car which had only a quarter of a tank in it. Spent a half an hour on the phone going through 9 different people before the last one told me she would put in the file that I was returning the car with half a tank as we agreed. Was going to return the car 8 hours early but was running behind and called to let them know I would be about an hour late and asked if my records show the gas agreement and was told no information was in the system about this. He said he would do it. Returned the car and was told again no information was in the system. Showed my gas receipt and the manager finally fixed the problem. Will never rent from Hertz again because of this.
21 Oct 2016
Pros: This whole process was very easy. I even got the vehicle I ask for, I received a brand new Honda Santa Fe. The service with Hertz was perfect. Kayak made my trip memorable.
22 Oct 2016
Got our Kicks on Route 66!
Pros: The car ( Toyota Corolla ) was comfortable, clean and got excellent gas mileage. We had the car for a month ( Drove from North Carolina to California and back) and had no problems at all.
Cons: Taking it back (I wanted to keep it!) lol Otherwise, I really have nothing negative to say.
24 Oct 2016
Courteous, friendly staff!
Pros: Nice, friendly drivers and staff. Thank you for making it a great experience for us!
5 Dec 2015
Pros: Friendly and efficient staff. Office remarkably pleasant to be inside compared to other Hertz and other rental car compant offices. Vehicle drove well.
Cons: There did not seem to be a dropbox for after hours dropoff. Navigation device included in my particular rental does not turn off; the best I could do was turn the brightness to minimum.
20 Oct 2015
Cons: Had to caccel it wasnt the airport place and wouldnt transfer reservation
8 Apr 2016
Pros: Absolutely Nothing, customer service was terrible.
Cons: Rental car broke down I had to find transportation to pick up another rental at my expense. Not only did I jot get another rental no one seemed to care if I was provided transportation or not. I will never rent a car from Hertz again
7 May 2016
Pros: It was a convenient location for pick up & to drop off the rental car. Staff was courteous.
Cons: I had a reservation for pickup at 8am (I planned on getting there at 8:30am). I got a call at 8:04 saying they wouldn't have a car till 11:00am, but I could call other Budget locations around Raleigh and have my reservation moved. I asked them to do this calling, which they made clear they wouldn't do.
I called around and couldn't find anything. I called back to ensure they would have a car at 11am. They didn't. I cancelled the reservation.
17 Oct 2016
Pros: I liked the person working with us at the pick up location. He was very accommodating. The car was a nice upgrade.
Cons: The car had some trash in it and was an upgrade that we had to pay for even though there was not a car waiting for us at our designated pick up time.
9 Sep 2016
Disgusting car with vomit
Cons: When I picked up the car, it was dirty both outside and inside. Not being smart and checking out the car, I drove it off the lot. I was 45 min out when I noticed a terrible smell, and when I got out of the car, there was VOMIT in the back carpet!!! This stain looked like it *MAY* have been attempted to be cleaned, but obviously still had the smell and clearly a stain. They were NOT accommodating to replace the rental, and made me do the lag work (after 3 failed call attempts to other places).
30 Sep 2016
Rental Car Interior was dirty.
Pros: Check in and out was quick. Car was in good condition. Sam did a great job helping me rent a car for the first time.