Cons: The car had an odor of mildew, the seats were stained and dirty, the dashboard was dusty. Overall, a disgusting experience
19 Oct 2015
Disappointed by being charged more than advertised
Pros: The car was basic and reasonably clean (albeit a bit beat up for a practically new car)
Cons: When I arrived at Dollar, they quoted me a price twice what was reflected on Kayak. Even after declining all of their optional coverage and services, the rate was still 20% more than what I booked it at. The Dollar staff blamed Kayak, but they were not particularly friendly or helpful, making me think the issue is on them. I've never had a similar issue with another company.
2 Dec 2015
Great value, fast and friendly service at airport,
Pros: Friendly service
Fast pick-up and drop off
good airport location
great car - clean and great mpg
Cons: toll road fees are difficult to understand so we had to avoid the one toll bridge in New Orleans.
3 Dec 2015
Shady Desk Staff
Pros: No problems with the car itself.
Cons: When we declined additional insurance, they snuck it in anyways. If we hadn't caught it before we pulled out of the lot, they wouldn't have reversed it. The woman who fixed it for us even said how shady they are and that they try that frequently.
18 Jan 2016
So so rental.
Pros: The rental car agent when I picked up my car was less than helpful, never smiled, spoke monotonously, and was more interested in his cell phone than helping me. The car was a nice car, easy ride, and perfect for New Orleans so you didn't feel out powered by the larger cars on the road. The engine light did come on during my rental.
When I dropped the car off, the employees were far more helpful and knowledgeable and friendly. There was an attempted burglary on the rental car so they knew what paperwork I'd need to fill out and what the process would be like.
I'll probably go with a different company next time, just to know you'll get some friendliness on all ends.
15 Feb 2016
Trick you into purchasing insurance
Cons: We reserved through them online because they we the cheapest. We got there and they tricked us into purchasing an insurance package even though we did not need it, but they made it seem mandatory.
18 Feb 2016
the car was not worth the money
Pros: The car was clean and the personnel I met were courteous.
Cons: for the money, the car was not worth it. It had manual windows and manual mirrors. You could not adjust the steering wheel or the seat properly. For what I paid for the car it should have had more than base equipment.
11 Jul 2016
Watch what your bill?
Pros: Car choice was great
Cons: I was in town for funeral, felt agent took advantage of us. My daughter dropped off car and when I got bill I was charged for things I did not sign up for like road side assistance, I was over charged 100.00. I will to use dollar rental ever again.
29 Aug 2016
Pros: Customer Support reps were excellent in working an upgrade for me.
Cons: New Orleans taxes & surcharges.
20 Sep 2016
Pros: The experience was fast, friendly, and efficient.
Pros: They were familar with the rental process and performed there job in an efficient manner
Cons: Nothing. They did very well.
17 Oct 2015
Pros: Drop-off was easy
11 Apr 2016
Cons: pick up in NO was totally confused.
Did not have a car ready... when provided, had no gas.
23 Jul 2016
Pros: I liked the gas mileage.
Cons: The smell of cigarette smoke.
26 Jul 2016
sent me to a closed location
Pros: The staff in New Orleans were very friendly, and I liked my car. The staff was helpful about telling me how to get credit back for insurance I didn't consent to pay for.
Cons: First, I was charge $143 for insurance that I didn't consent to. Then when I extended my rental till 2pm on a Saturday they failed to tell me the drop off location would be closed. It was a total nightmare.
7 Oct 2016
A convenient way to go
Pros: The return went smoothly
Cons: I had to wait a while for my ride to the hotel.
17 Oct 2016
Friendly person checked in our car
Pros: Good location downtown. Person who checked in car and provided receipt was helpful and friendly.
Cons: Not really any problem with New Orleans office. I just wanted to complain about what I'm learning about the "toll-by-plate" process in Florida and how Hertz is handling. I was not warned by either Hertz in Pensacola, or signs on the tollway. I used a road which listed a $4 toll, which I was expecting to pay when I left the road. But then I found that there was no place to pay. So then I expected to call either Hertz, or the Florida toll people, to give a credit card to pay the toll. Now I'm finding that I may be charge $4.95/day plus a service fee, in addition to the toll. (total of $30 or more for a 15 mile ride down a road that saved very little time) Apparently there's not a way for me to simply pay the $4, and my credit card is going to be charged for $30 or more automatically. What a ripoff. I hope someone in Florida consumer protection will get involved in this process, or there is some class action suit to get the situation corrected.
13 Nov 2015
Bad service, they charge us more than they should
Pros: The car was ok
Cons: It took me one hour to get the car and then they charge me 17$ for a gps that I didn't request
15 Feb 2016
Couldn't find my reservation nothing
Cons: Hertz couldn't find my reservation at the check-in had to pay way more then the reservation said that I was going to.
Pros: I liked interacting with the people who worked at the Enterprise location.
Cons: The bumper falling off, the alignment on the car pulled to the right horribly, the check engine light came on causing the car to almost stall on the highway, and the tire pressure light came on and required me to add air to ALL four tires. The car rode and drove horribly. Every time I showed up somewhere, I had to explain that it was not me that caused the damage to the bumper. It became annoying and embarrassing.
7 Apr 2016
Quick and easy renal and return.
Pros: Pleasant and capable staff, good value.
24 Apr 2016
Disappointment is the kayak way.
Cons: We specified airport as location to pick the car up at, and they scheduled us elsewhere, and since I specified location I did not see it has scheduled pickup elsewhere in the city. Sucked! Way to start a vacation off!
1 Oct 2016
Cons: Error in your switch of booking. Wrong location; wrong car. Trip wrecker: cannot rely on your company. Period.
19 Oct 2016
Pros: Received an upgraded car. They were flexible on return time when I called to say I was running late.
Cons: $30 extra in fees and taxes on the quoted price once i returned car.
4 Nov 2015
Pros: Friendly, good price, lift back downtown after rental.
7 Oct 2016
Pros: Drop off service staff were exceptional
Cons: Car was dirty
Windscreen very dirty
No water in windscreen cleaner bottle
10 Nov 2015
Pros: I received an upgraded vehicle - very nice easy to drive - The two men who assisted me in New Orleans were wonderful I wish I remembered their names.
Cons: Pick up in New Orleans was lengthy - more than 45 minutes. Woman at side desk was curt and gave incorrect information, was rude to other customers.
Pros: No wait, friendly service, quick transaction. Perfect.
27 May 2016
Cons: Let's see. I couldn't rent a car because I had a debit car. Something that apparently only happens in Louisiana. It should have been specified earlier so I could plan my trip. Ended up having to buy a very expensive train ticket instead in emergency to be able to get to Memphis on time to catch my flight.
13 Jul 2016
Search results unclear - car reserve. not at airpo
Cons: What ever you do, you need to always make it visually easier to determine if the car is not at an airport. I am guessing a huge percentage of cars rented through your site are at airports. There should be a better differentiation in search results as well as a quick warning upon check out.
Nothing more frustrating than getting to the counter having them tell you it will cost 3x because reservation is somewhere else. I went with a different company.
23 Oct 2016
Very friendly staff -- especially Sherlene.
Pros: Sherlene offered us water and kept her cool despite some tough customers before us in line. She was friendly and easy to work with.
12 Apr 2016
Pros: On a busy Monday after French quarter fest, Israel was very professional and proper.
Cons: Car wasn't ready because it had to come from another place, but Israel kept in tough with status and everything went good.
23 Jan 2016
Pros: The car was very nice.(Sweet)
Cons: I did not like the fact of upon returning the car at the last minute we received call stating to return the car to another location across town. Checking the car in we were told it was not on full it was a little off so I had to leave and put more gas in the car. Costing me more money and time. Should not had been any cost to me being the first location was closed.
Cons: Waited too long in line when renting the vehicle
26 Sep 2016
Cons: I was told one process online and I thought since u paid for the insurance before I received the car I was covered. But when I arrived they told me I need more coverage and my rental went from 105 to 160. Pretty upset about that