Pros: Excellence was at the forefront. Great car. Great service will use again, soon.
26 Jan 2016
Can't rate if no vehicle.
Pros: Associates polite and courteous.
Cons: Reservation was made about 2 hours prior to me picking up the vehicle, but nothing available at the site when I got there. Left stranded at the airport for 2 additional hours while I checked every other rental company present and ended up cancelling reservation. Will be calling the site direct before reserving anything in the future.
19 Feb 2016
Cons: They had no cars when i arrived
4 Jul 2017
Pros: The car was clean and easy to pick up and drop off. There was a gas station right across the street from the airport to fill up at.
Cons: When I went to the Thrifty counter for pick up and drop off, no one was there, so I had to go to the Hertz counter, but the Hertz employees were really nice and efficient.
26 Aug 2017
I'll use Thrifty again
Pros: Earnestine at MGM was very helpful. This was my first experience with Thrifty. I will use them again.
12 Sep 2017
Pros: Hertz opened earlier for me to pick up my car which was wonderful!! I had arrived early and was grateful to not wait around. Car was smooth and check in/check out process was simple.
Pros: Good customer service and nice, new and clean car.
16 Oct 2015
Pros: car itself was fine
Cons: hidden airport tax fees, etc. which were not included/mentioned in the kayak reservation. I ended up traveling further to get a "cheaper" car which ended up being just as expensive as everywhere else.
19 Oct 2015
Pros: Very accommodating and the car sms price were great.
1 Dec 2015
Pros: Great staff
Cons: Safety light was initially on when I started to drive but eventually turned off.
Pros: Super efficient helpful service, great lady there we interacted with. Such a brilliant deal we had. So glad we rented from a local location and not the airport.
19 Oct 2016
For my first time great experience
Pros: I really love how they tried there best to work with me. I loved the customer service!!!
Cons: The only thing I didn't like is the pick up drop off service. The wait was very annoying, but all in all a great experience!!!
4 Jun 2017
Pros: Good gas mileage, Plenty of room, Vehicles was very clean
Cons: Staff had more personal conversations with themselves than with me. They acted like I wasn't there.
12 Sep 2016
Pros: The people at the downtown office of Montgomery Alabama were very apologetic and were very accommodating. Very Professional
Cons: I booked this through Kayak and it wasn't at the airport location. I had to pay a taxi $25.00 to get me to the downtown location. I was very irate and tired after a long trip. The least Enterprise could do was have someone take us to the downtown location for free. On kayak, it should give us a choice of the location we want. We have no clue.
6 Mar 2017
No car available
Pros: I liked the email confirmation.
Cons: According to the email confirmation, I arrived before 7pm to pickup the vehicle and the customer sales rep informed me they had no available vehicles and it wasn't guaranteed any would be available. Such an inconvenience! So I went to Hertz and they did have vehicles.
Pros: I was impressed with the ease of picking up the car and the drop off. For some reason, some agencies can take a half hour to get you into the car. At the counter in MGM, it was easy and it was fast. The car was new, clean and performed wonderfully. Very positive experience.
20 Feb 2017
Pros: Low one-way rate and a sweet upgrade to a Challenger, fun drive
5 Apr 2017
I have never so very dissatisfied
Cons: My flight was delayed, I made it so late to my destination that I had to cancel the rental... and guess what? they kept the money... NO REFUND, NOT EVEN A PORTION, THEY KEPT IT ALL RENTAL AND INSURANCE.
Pros: The ease and convenience of the renting process
Cons: The first car had a mechanical issue with the A/C
21 Aug 2016
they will rip you off and will take your money any
Cons: i initially booked for 5 weeks and when i wanted to extend for 1 day, they wanted to charge me 100+ for a single day. I was averaging about that for a week. I decided to go elsewhere for the extra few days at 30 a day. very poor service and expensive
20 Sep 2016
Cons: The car reeked of cigarette smoke.
29 Aug 2017
Good to Excellent
Pros: The vehicle, rate and free mileage was the magic combination for us! No way we could have gotten anything that had the required room for the cost!!
Cons: The vehicle interior should have been thoroughly cleaned. When we folded down seats for storage, a ton of Fruit Loops and other food items hit the floor, including drink stains on the carpet. We made sure we took care of the cereal before returning it though.
Our pick up and drop off location was the local airport, so Dollar shared a desk with Hertz. The shared location and the business of an airport makes the counter experience less than "excellent", but the rate to pick up at the airport is much cheaper. So, it all evens out.
Cons: One small thing my passenger and I noticed was there were a couple of things left from previous journeys in the glove compartment, one being the rental receipt of a previous customer and one a passenger's medicaid card.
14 Apr 2017
Pros: The customer service was excellent! The sales associate at pickup was very pleasant and was prepared for my arrival because I booked the rental online. When I returned the vehicle, a different sales associate helped me but was just as pleasant and the return was simple. The online procedure was user friendly and the price of the rental was very reasonable.
16 Oct 2017
Pros: Convenient location. I reported all problems to Steve, the manager. He seems to have a good handle on things at this location. He gave me a 1 day discount for inconveniences. As far as I am concerned, Steve saved the day for Hertz and myself.
Cons: However, corporate set me up with a 12pm appointment. This location closes at 12pm on Saturdays. If I did not arrive early this experience could have gotten ugly. I noted a large stain on the passengers front seat. Rep said not to worry, she took pics of the car. I checked the pics later on my computer. No pics were taken of the stain or, in fact, this seat. My wife used her cleaning equipment and materials to take out the stain. The oil in this car needed to be changed after the first day of rental.