Pros: Hector helped us through answering all of our questions and patiently reviewing all the details of our rental. His customer service skills is at the highest level that I have experienced at any auto rental agency or hotel anywhere I've travelled to.
Thank You for the positive experience!
Cons: The office has a very small driveway that makes it difficult to drive vehicle into. Also; one of the streets where you exit the parking lot is a One Way street and no visible sign posted.
10 Aug 2017
A little bit expensive for two days
Pros: Service and customer attention was great. Easy pick up and drop off
Cons: More tras US$300 for two days (with full insurance) I considered expensive. A/C was not working properly and for Sonora heat, you really need it.
Cons: When we arrived, we had trouble finding ACE rental and no one in the airport knew where it was since there was no ACE sign. When we finally found it, they told us our van wasn't available anymore and they didn't have any similar options. We had to rent a big truck elsewhere. Just terrible the lack of importance given to our reservation.
Pros: Car ran well, the return portion of the process was easy.
Cons: Reservation couldn't be found- Mandatory taxes/insurance were applied, and there was a mandatory deposit. A lot more expensive than it should have been. We also got a "Jetta" as the full-sized car.