Pros: I don't see a lot of difference with car rental companies, so I usually go with the best deal. This fit the bill and I esp. appreciated that the refueling option was so reasonably priced.
30 Mar 2016
Long Line to pickup, inefficent dropoff
Pros: car was clean and of the class we reserved
Cons: The line was long and slow on the Saturday evening (10:30pm) we arrived. Desk staff was not efficient and seem unenthusiastic about helping. At drop off, the staff insisted we show a receipt for gas purchase. We didn't save the receipt because in past experience, the staff simply turn the car on an see the gas tank reading full...which ours was.
21 Apr 2016
loved the hybid
Pros: I really liked that we had a hybrid car. It was kind of fun to check out the features and we saved a lot on fuel! Only had to fill up to return and we only use a half a tank for four days. Check in was super easy and they were very nice, check-in and check out folks.
Cons: $15 a day for an extra driver. That's crazy. Others let spouse add on for free. Got a some information at check out that wasn't accurate but it worked out ok. We were told to check in inside on our return to used a different card for the final bill and we needed to bring fuel receipt. Neither was true. Minor argument between me and my husband but all turned out fine.
13 Jun 2016
Pros: The counter staff was really helpful with the insurance options, explaining all the details so I wouldn't purchase a product that I didn't need.
17 Jun 2016
Great in-airport location
Pros: across the street from baggage claim, cars located in parking garage- steps away- clean, new fleet
18 Aug 2016
poor road side assistance
Cons: the card had a slow leak in the front tire that eventually went flat right as i was leaving for an important event. i called road side assistance and they said it would be 2 hours to get someone to me and then i would have to take the car all the way back to the airport to exchange it. Why would they not just bring a car to me and take the other one back with them? i ended up having to pay for the tire repair myself and then they refused to credit me the amount back. I was late for my flight when i dropped the car off so they just ignored my request and said it was not their problem. Do not rent from Dollar.
7 Dec 2016
Expensive add on insurance and expensive baby seat
Pros: Nothing, compared to my expirience with other rental companies at RSW (Budget, AVIS). Never again with Dollar!
Cons: Expensive insurance costs far more than the rental fee and baby seats are expensive extra as well. In sum more than the double price of what I have payed for other rentals before. Never again.
29 Mar 2017
Pros: Nice choice of cars, clean car, easy pick up and drop off.
Cons: Could have been a bit cheaper since we rented it for a month. But no break.
11 Apr 2017
19 May 2017
Very happy with my rental
Pros: Clean, easy drop off, comfortable, great price
Cons: everything! I was deceived about the location of the car rental facility and would have had to pay a cab approx. $60.00 each way to get the rental. I tried to contact personnel to get my money back and was told that a $100.00 cancellation fee was applied even though I never rented the car. What a terrible experience. I don't wish it on anybody. I will never rent a car with Hertz again.
21 Apr 2017
Pros: The individual who did the return check on my vehicle was the most pleasant and helpful HERTZ employee I had met on the trip.
Cons: I booked a reservation for Fort Meyers Florida and when I arrived to the airport HERTZ counter with my 3 children I was advised the office I booked with was 40 minutes out of the airport and a $60 cab ride. Upon arrival at the advised location, we were informed that this location closed at 1 PM and we had to go to a 3rd location. Thank goodness I had the cab wait at location #2 or my children and I would have been stranded.
The issue is that NONE of the above was communicated to me when I did my online booking.
22 Apr 2017
Cons: Pick up took too long
27 Oct 2017
AWFUL customer service
Cons: They had my car at the wrong location-- not even at the airport, and then were not even willing to help me with transferring the reservation from one location to the airport so that I could get to my hotel. Just really a lack of effort to assist me after a very late flight arrival- I will never be booking with them again.
13 Dec 2015
OK, but make sure you read fine print
Pros: Car (Kia Soul) was comfortable and got good gas mileage. Price was decent for most part.
Cons: Didn't realize I was going to be charged extra for an additional driver until I was reading the fine print. The are a couple ways to get around that though, fortunately one which I qualified for.
Car was not washed, had no windshield wiper fluid in it and only had a quarter tank of gas in it when we got it.
Office was rather dirty and unprofessional looking and it took about 25 minutes to return car.
16 Feb 2016
Pros: Personnel friendly and helpful.
Cons: Vehicle was not that clean.
23 Feb 2016
Pros: I made the res and did not realize it was so far from the airport. jose at the airport office was great and got us into a car and on our way
Cons: I made the res and did not realize it was so far from the airport
27 Nov 2016
Pros: Pick up and return was fast and easy. Needed to call the Hertz office and the girl I spoke to bent over backwards to make it easy for me to drop the car off with my time frame. I really appreciated that.
3 Dec 2016
Pros: Service excellent
Cons: Car was dirty on outside.
4 Dec 2016
I received a car equal to the value I paid..
I was absolutely delighted with the service & attention I received from your employee Dianna Izquierdo Asst Mgr at your Fowler St., Fort Myers FL branch. I had confused some paper work and she sorted it out very efficiently & to my total satisfaction.
Pros: Staff was friendly, courteous, and very helpful. I appreciated how quick the car was brought up to us, and the ease of turning in was a breeze.
Cons: The car needed it's windows cleaned--it was slightly dangerous driving conditions when we left, and the windows were extremely dirty inside.
13 Mar 2017
Pros: Thought I was getting small car for $24 a day
They gave me the Managers special (same price), a QuadCab Dodge with a Hemi engine.
Amazing power. Lots of room.
Don't know why they gave me a $50,000 truck when there were $16,000 econ boxes on the lot, but God bless them.
Did I mention the power.
People driving the shuttle buses very friendly.
Cons: Fuel mileage
29 Mar 2017
Cons: No shuttle arrived to pick us up . Not reliable
And automated phone instructions . No one to talk to. Told us different for fuel from the time we picked up to drop off. Don't take their word. No matter what.
30 Oct 2015
staff was pleasant if they could be found
Pros: Clean well kept car
Cons: No one was there to shuttle from airport. No one was there when promised to meet us when we flew in.
8 Nov 2015
Upgraded at no extra charge
Pros: Arrived at ACE and had more luggage than would fit in car. They upgraded us to full size SUV at no extra charge. Took minutes to pickup and return car and no hard sell. Shuttle arrived promptly both ways and very courteous staff. Prices far better than the big guys.
Cons: Long walk from terminal to shuttle was only downside.
15 Nov 2015
Pros: It was a quick and easy process! Very nice staff.
Cons: Our vehicle had no windshield washer fluid.
28 Nov 2015
Pros: When I arrived I called and told me that they had no car for me or in the parking lot and to go elsewhere even though I gave my amex when I requested the car and purchased the insurance. I will never rent a car ever from ace or online.
13 Dec 2015
Unexplained 2nd charge after I returned a replacem
Cons: After a "catastrophic" flat tire at high speed, I got a replacement vehicle which had an almost "empty" gas tank and was very dirty!
After I returned this replacement vehicle (I was a day late, which was an error on my part!) I asked the Manager of the Ace office if he could discount the extra day for me .... as a good will gesture for the above mentioned flat tire - which very easy could have resulted in injury to me, or damage to the car + the in convenience of changing the tire on a busy main street!. In the end, approx 1/2 of my $200 deposit was credited to my credit card BUT, after I returned to my home and 3 days later,, I noticed a 2nd unexplained Charge of $170.99 to my credit card. I have left a message for the Manager, Mr. Gary Lewis but - as of today (12/13 - 7 days after the posting of the unexplained charge - I still have not gotten any response from the Ace folks!!
6 Jan 2016
Pros: Good car at a great price
24 Jan 2016
No cars available
Pros: Very nice shuttle driver
Cons: When we arrived to the facility we waited in line for approx 30-45 min only to be announced at that time that the company was out of all cars. We had to take the shuttle back to the airport to get a different rental for over double the price for a walk up price. This is all after we had a reservation. Terrible experience. Not worth the better price.
Pros: Reasonable price for this rental. Nice compact car - Elantra - enough room for two people and good gas mileage.
18 May 2017
Pros: Ease of picking up and dropping off car.
Cons: Someone had been smoking in car earlier. Not a big deal but...
18 Jul 2016
Cons: I was told on the Kayak web site that I was going to get a Toyota Corolla equivalent and when I got to the airport I was told that my reservation was for a smaller car. I was very disappointed. I won't rent from Kayak anymore.
27 Aug 2016
Quick and friendly return
Pros: Didn't have to wait. Check in person was very efficient and friendly
2 Sep 2016
Pros: Quick, easy and no problems.
5 Sep 2016
6 Sep 2016
Pros: Everyone was very helpful and efficient!
6 Sep 2016
Pros: the whole vehicle and nice ride
10 Sep 2016
Pros: Perfect easy sfordable
12 Sep 2016
Pros: Dropping off a rental car in Fort Myers is incredibly convenient. I waited no more than maybe a minute, was greeted by an extremely friendly employee and received my receipt and was on my way within five minutes. Exactly as a rental car drop off should be.
Pros: Clean, new car, got an upgrade for no cost because booked size was not available.
Cons: They charged to return to different location. Car wasn't ready when I went to pick it up.
20 Nov 2015
Pros: Car was ready. Was walked through the process whole thing too 10 minutes
Cons: Car needed to be washed.
20 Dec 2015
Pros: Not much
Cons: Found a nail in the tire of first vehicle and was then given a lesser category car. No price reduction or apology. Person at counter was cold, uncaring and unhelpful. The seats on the car we got were filthy with stains everywhere. Very poor experience.
28 Apr 2016
Pros: Car got good mileage and front desk personnel were efficient.
Cons: No windshield washer fluid, had to purchase; had to have oil changed during rental period.
20 Jun 2016
The people were fantastic
Pros: Friendly and helpful
Cons: The car seats were stained. Every one. And gas was not exactly a full tank
1 Apr 2017
Choose a different rental site and do not go with Alamo
Pros: The Pickup & drop off was great right at the airport.
Cons: The price. Compared to the other that rented cars!
6 Apr 2017
Good value, but no choice of vehicle
Pros: Price was OK
Cons: Did not have the requested compact car. Only choice was a van or a pick-up truck. I ended up with the truck, not really what I wanted.
13 Sep 2017
Cons: They only had moving trucks at the address where I was sent to get the car and NO ONE was there to open the office!! I called the 800 number for budget and they verified ahead of time someone would be there but they were closed! It was horrible. We ended up taking our own vehicle to Tampa. I will NEVER use Kayak again!!!
7 Apr 2016
Great vehicle/ Difficult pick up
Pros: We rented a Ford Flex for a 1400 mile drive. We were carrying a decent amount of cargo.
It was an excellent choice. Very comfortable and great highway ride.
Cons: Picking up at RSW was long and tedious. About 30 people in front of us in line with only 3 Budget folks working the desk. A very long wait.
26 Aug 2016
Fine car; just be careful at check-in
Pros: Car was fine-- clean, new, no problems. I returned it early and wasn't charged for the unused day.
Cons: Rather than asking me if I wanted to take the optional insurance, the agent at the check-in counter just stated, "And you'll be taking the full coverage...". In the same manner, he was going to give me an SUV, and I had to tell him I didn't request or want an SUV. However, I got exactly what I wanted.
Pros: We had a positive experience with the staff in Jacksonville, and very much enjoyed our VW bug convertible.
Cons: Front tires were extremely low on tread, car was not cleaned well, inside windows were hard to see out of.
2 Jan 2017
Great customer service!
Pros: Had the vehicle we reserved. Called us the day before to confirm our reservation and scheduled pick up time. Made it very easy for us to return the vehicle.
8 Mar 2017
Misleading bait and switch
Cons: They reserved me a rental from the wrong store in the city, not the airport. I only discovered this at the airport; and when I asked to switch, the 1-week charge went from around $175 to over $500. I had to cancel and luckily one of the other airport rental stores gave me a similar rate on the spot.
13 Mar 2017
Pick up hassles
Pros: Don't use a third party to rent a car
Cons: We used kayak to rent our car and found out the pick up wasn't at the airport it was a 30dollar cab ride away, then they didn't have our car , waste of time and money
28 Mar 2017
Pros: Was a great deal thanks to Kayak. However, the pick up location was not at the airport. Even though when I booked the car rental I picked the RSW airport location. Upon arriving at the airport Enterprise Desk, the employee didn't care about the mistake and was borderline rude about it. I ended up spending $50 bucks on a taxi to go to a different location across town with a taxi driver who got lost and didn't know his way around town and ended up running the meter up on me. Upon arrival at the new location, the manager Matt was very helpful and apologized for the misunderstanding. He got us into a Jeep Patriot which overall was a decent ride. He waived the drop off fee to the airport as well. Once in the car, we were happy with it. However between the employee at the airport being not giving a care, and the fiasco of being stressed out about not having transportation upon arriving at the airport after traveling all day, my wife getting frustrated with ME over the situation which I had zero control over while we are supposed to be on vacation, I give the overall experience an OKAY. Thank you for your time.
2 Apr 2017
Pros: Easy, great personnel, car was very new and spotless.
Cons: Nothing - it was all a great value!
8 Apr 2017
Pros: Car was fine.
Cons: Had to pay a cab to get to Enterprise. The airport Enterprise was not helpful in arranging transportation to the off-airport Enterprise and, in fact, sent me to the wrong Enterprise. The cab rides to and from the Enterprise cost an extra $25 each way, $50 total. I thought Enterprise would provide free shuttle. This was a hassle and waste of money. I will not use Enterprise again.
12 Apr 2017
Worth the trip from the airport
Pros: Staff was friendly and prompt.
24 Apr 2017
Pros: I liked how the staff at Enterprise told me the DID NOT have cars available for rental!!
Cons: I was told I needed to take a cab to the Enterprise that was not located at the airport, I had to take a cab because they did not have shuttle service. When i asked the staff at Enterprise if I could just switch my rental agreement with the Enterprise not located at the airport with them, they told me NO, they were all booked up, AND ARGUMENTATIVE! When I inquired about the cab fee I was told it would be $30, for those paying attention the total fee would be $60.00 for round trip!
Within minutes of being told this by the staff at Enterprise, my friend logged on directly to Enterprise, via her smartphone and was able to rent a car from Enterprise from the airport... Funny, they did not have cars available!!!! POOR CUSTOMER SERVICE!
Pros: When we arrived the car reserved had a problem. The front passenger seat was to low for my wife to easily see out the windshield. The seat could be adjusted forward and back but not up or down. We inquired about getting a more suitable car and one was provided immediately. The new (different) model worked out perfectly. We got almost 40 mpg with the 2016 Nissan Versa provided. We liked the car and how quickly our need was met by your staff.
3 Mar 2016
Pros: The car had a flat tire. I had to spend a day getting it towed back to the airport. The tread on the tire was thin.
28 Oct 2015
Cons: Offsite, getting to the drop area, confusion of front desk, has 3 customers in the office for pick up and she is handling a phone call on where the pick up site is at the airport, employee did not recognize the customers in front of her were more important
8 Nov 2015
Cons: Dfficult to find.
10 Nov 2015
Pros: We left out cell in the carefree return and a representative quickly meet us at the airport to return it. Great customer service.
Cons: Wish they were looked at the airport. However the shuttle was convenient m.
16 Nov 2015
Great value, Amazing customer service
Pros: Payless was a great value, the customer service was amazing. On our return trip we were pulling into the lot as the shuttle driver was heading out to the airport but he saw us and turned back around then helped us get all of our stuff loaded quickly and right to the airport. Over 100 trips raken, I've never had a shuttle driver do that. It meant the world to us traveling with a 1yr old!
Cons: In an attempt to freshen the car for us an employee checking the fluids also sprayed the car down with water which seems nice but it left bad water spots on the mirrors and windshield that made it hard to see. We stopped at the first gas station to clean them. Not a big deal but if we had to suggest something perhaps just quick dry the mirrors :)
18 Nov 2015
Late Opening Hours!
Pros: Check in couldn't have been smoother. Probably the quickest I have ever been processed and out the door.
Cons: They don't open up until 7:00. If you have an early am flight, you're screwed! That was never disclosed to us so when we arrived shortly before 7:00 to see locked doors and dark lights we went into panic mode. Luckily, they arrived shortly after we did for transportation to the airport. Buyer beware! New operation, so maybe if they will adjust or at least disclose this during booking.
20 Nov 2015
Poor service- bad vehicle
Pros: Shuttle took forever. Vehicle looked like it belonged in an impound lot. Check engine light on, engine sputtering. Told agent on return and was told it was due for service. Then over charged and since my agent was on his 1st day, he needed female partner to help, major attitude with her. GO ELSEWHERE
Cons: Service, vehicle
24 Nov 2015
Ford Focus Pile of Junk
Pros: The car that PAYLESS rented to me at RSW airport was a Ford Focus. The instant I drove it our of their lot, I noticed that the low tire pressure light was on. Apparently, they did not even bother to check the car before renting it.Additionally, the transmission (with 38,000 miles on it) slipped badly.
When I telephoned them to complain, after driving 42 miles one way to my Florida home, they told me to drive back to the airport at my own expense to exchange the car. When I told them about the danger of driving a car with very low tire pressure, and the difficulty in steering, they told me to either bring the car back to the airport, or get it repaired, and they would possibly "reimburse" me.
I am simply disgusted with the lack of real s=customer service at PAYLESS>
2 Dec 2015
Cons: I didn't arrive to the airport until 12 am. They closed at 10 pm. I ended up renting a vehicle from another company. I called the next day to see if I could pick the car up and they said that my reservation was canceled and we're going to charge me 2 times as much. I kept the car that I had and ended up paying $100 more than my reservation was for.
Cons: well- last car left on lot-did not notice it had a damaged corner-no one told me.was worried some one had backed in to me -no problem-was previous damage-was told to bring car back with a full tank- no problem-was not told to save the receipt-same problem with the furious couple in front of me- gas charges- car attendants must get a cut. second - my mother collapsed 2 hrs before the return at 11am-although my day ended at 7pm-called the rental number -connected to the philipines-asked for another 24 hrs-was told my rate would increase from 270 dollars to 670 dollars.would now be considered a weekly rental.ok i will return the car and rent another.was given and additional charge because the car was returned a few hrs after the scheduled time- but still within the 24 hr period -crazy or what-i asked the philipine person to schedule a 1 day rental- 170 dollars-forget that-found a 41 dollar rental on the internet- got the second car -everything ok - returned the following day within minutes of the scheduled drop off-with a gas receipt and full tank-attendants said do not a receipt -we can tell if tank is full by starting car. what a bad experience .have always rented from you-without any problems-do you deserve a second chance?
28 Dec 2015
Cons: Car had loud rattle
Car had pronounced vibrations at highway speed
28 Dec 2015
Cons: It was not the truck I expected. It was not comparable to what was advertised. It was the only unit on hand and it could not perform my task. Almost 600.00 for 5.5 days was not a good value as I now had to hire and pay 250.00 to someone to do my work.
Also, on the day that I picked up the unit, it rained previously that day and road spray splashed up from passing vehicles. There wash no solvent in the windshield wash tank so for safety sake I had to get off the next exit and buy a gallon to fill the tank. I won't avoid Thrifty, but I won't recommend either.
5 Jan 2016
Pros: Car had two hundred miles on odometer and operated perfectly for three weeks. Easy pickup and drop off.
28 Jan 2016
Cons: They tell you that when you take rte 75 north from Fort Meyers to Tampa there is approx 70.00 in tolls and for 52.00 you can get a plate pass that allows you to go through the tolls instead of going through the cash booth. There was not one toll on 75 North!!!. i asked for a refund and they told me to read the fine print in the contract. No refunds!! they proceeded to hang up. DO NOT USE THRIFTY!!!
8 Feb 2016
Cons: Did not like the long wait times to talk to a live person on the phone.
1 Apr 2016
Pros: Check in and drop off very efficient. Comfortable car for the money.
Cons: Anything extra was very expensive
2 Apr 2016
look for deals!!
Pros: $86 for five days of full size car! Wow!
11 Apr 2016
Pros: Really affordable rental. I did my homework beforehand, though, so I knew I wouldn't get upsold. I watched a few of the agents try to intimidate people into adding features they didn't need/want.
15 Apr 2016
Cons: Had a long wait, found out we did not need to get the pass he lied to us, am being charged for gas when we returned a full tank.
Had to wait for a car to be ready. Was not good at all.did not get a receipt that we returned car on time, full tank and no damages.
Also signage to return was not clear. Not a good experience.
Pros: They try to sell you many expensive options and are very persisting if you decline. Shabby offices and overall impression. Ok car.
9 Jun 2017
First & Last Time
Pros: Easy to find location wise, that it.
Cons: Very unhelpful, was given issues from the moment i park until i left. Can't park here to checkout rental, so relocated me to another area, didn't have available rental that i requested a week in advance, didn't accommodate, with alike or better, asked for toll plate and purchase to a full tank, upon returning, they didn't add which made me go back in and wait in line to add to my already paid purchase and said that that is nit like their employees to not add if requested so basically called me a lier. Then put me overboard with telling me u need to thank me about not tolling ur car away due to nit being able to park over night which i didnt, rented for same day 10hrs. Explained that i was relocated to the area were i parked and apparently was not supposed too. Will never rent from here again, ever. Wish i could get my money back to have spent elsewhere.
31 Aug 2017
never picked up the car as we had family get us from airport
Cons: never picked up the car as we had family get us from airport AND I WAS CHARGED!
26 Oct 2015
Pros: Pick up and Drop off was quick
The car was ok, I thought I was getting a Corolla, ended up with a fusion
Cons: the car was dirty. I could hardly see using the side mirrors, and there was trash in the inside.
The insurance charge always gets me. It is never fully included or clear in the online price. Be careful, add like $15 per day for insurance...
24 Nov 2015
Pros: People (esp Shuttle drivers) were great
25 Jan 2016
Loved the car ...
Pros: Car was great, really enjoyed the convertible with the top down, cruising along the coast in FL.
Cons: Only thing we were super impressed with was the location of the pick up (Tampa) ... staff was great, it was just my wife used the restroom and she said it looked as if it had not been cleaned in quite some time.
Again, service was great, cleanliness of pick up location was only room for improvement. Thank you.
21 Feb 2016
Pros: Quick pick up at terminal and also quick check in. Even quicker return check in and great driver on bus to terminal.
Saved over $250 compared to other companies.
Cons: Was surprised that they charged a $150 deposit as well as the full payment at check in. No mention of this when we made reservation
26 Feb 2016
Pros: Was able to get a 9 day mini van rental in Fort Myers for 2/3 the price of all other competing companies. Was able to upgrade to a brand new Ford Expedition (we have family of 6) for still less than the price I would have paid for a competitor's minivan.
Cons: Off airport location and spotty shuttle service (only 1 operating from what I could tell) meant a 30 min wait at Fort Myers airport for pickup. We had a long drive ahead of us that night so every minute mattered.
27 Feb 2016
Low Expectations/ Excellent Experience!
Pros: speedy shuttle service
efficient check in with no pressure to upgrade, get insurance, prepay gas,or buy tolls
courteous service by everyone
Cons: All good.
10 May 2016
Pros: Everyone working at Fox Rental were very friendly.
Cons: I rented from EZ Rent- A -Car based on price and the fact that I could have a Ford Focus. "No such thing here" is what they said at EZ.
Rental building was poorly lit, signage in the front of the building was poor and the office personnel didn't like their jobs.
Their attitude was litigious with extra charges in case I trashed the car.
Right - I'm a 62 year old grandma. The tire light activated and revealed an overinflated tire. Glad it didn't blow. Never again. To top it off the client in front of me got the same car $75.00 cheaper.
You win some. You lose some. Connie
9 Dec 2015
VERY LONG LINES FOR PICKUP - NEVER AGAIN!
Pros: The drop off experience was the complete opposite (Great!) of our pickup. The Shuttle Drivers both ways were very helpful.
They were the cheapest for the category car that I wanted, however I would have gladly paid 25% more to be onsite at the airport with a well staffed agency.
Cons: Understaffed, no indoor waiting area. Their facility used to be a detail shop, so it is not really setup to have a customer lounge etc.
It took an hour to get to me in line and I was the 4th person. The desk staff, while friendly, needed to be doubled.
Car was a 2014 Camry with 33K miles on it. I didn't notice at pickup (outside in the rain!) that the rear bumper had been hit and folded under. I noted scratches and dents on every panel of the car. While they did vacuum it, it was clear they did a rush job in wiping down the interior surfaces of the car, as there was sun block on the door and center console.
18 Dec 2015
Cons: They didn't know that I was coming so I rented from Enterprise instead .
20 Dec 2015
Cons: Office is off airport grounds. Car smelled like cigarettes covered with air freshener.
22 Dec 2015
Pros: The customer service was excellent and friendly both pick up and return and the rate was really good
Soon I pulled in the parking lot to return the rental there were an attendant there to direct me it was a great experience
24 Dec 2015
Cons: Alamo never sent me confirmation e- mail.. I booked soon in advance never recieved anything from them thought I booked with Ace rent a car not Alamo.. Crisis would have been averted had Alamo or Kayak sent me something prior to my reservation.
Lesson learned , don't rent from Alamo
2 Jan 2016
Pros: Drop off was easy and quick.
Cons: Didn't have a mini van as promised. After arguing looking at an SUV and then 2 cars a mini van appeared. Worked out in the end but a long line of upset customers.
18 Jan 2016
Pros: I received a free upgrade - I was supposed to rent a Corolla but was instead given a brand new Altima.
Cons: An absolutely purgatorial experience. There were two extremely beleaguered employees working the desk, both of them were apparently car washers who'd been shanghai'd into working the desk role that day. They were relatively pleasant and did the job to the best of their ability but they were completely overwhelmed. There were no directives of any sort from any management, there were no cars to rent, eventually people were allowed to pick whatever car they wanted and drive off with it. My receipt has a good deal of wrong information on it, I'm hoping my deposit gets returned to me smoothly but I am less than optimistic about it.
19 Jan 2016
Avoid at all costs
Cons: The car was falling apart, the bumper was loose, the car shook aggressively at 60mph. I have never had such a bad experience with a rental car. I will never rent from E Z rental car again.
Cons: second car was great the first one however was not cleaned yet and it smelled like smoke.
27 Oct 2015
The city was sold out except advantage
Pros: The lady at the desk was phenomenal. Never lost her cool and was patient and helpful.
Cons: They doubled the rates bc they could. Mediocre older car with noises. The other companies were sold out due to local demand. So they jacked up rates and had older cars. It was ok but I hate feeling victimized by greedy companies. It's already expensive to travel.
3 Nov 2015
Pros: Value was incredible!
Cons: Car could have been a little cleaner. It's nice to have a clean inside windshield for a long drive.
14 Nov 2015
Pros: Better prices than the airport rental agencies.
Cons: Car was dirty when I got it. They tried real hard to up sale to a larger (and more expensive) car.
19 Nov 2015
Cons: Terrible location. Poor access from road. Very confusing. They moved between pick up day and delivery day. Tel. number given me to check on whether or not they'd moved by my return day didn't answer from 8 am till 12:30 when I stopped trying and got another one from their national HQ. New location better access, but wrong directions on phone from employee, and no sign saying Advantage at new site. Only E-Z car rental. Who knew? So glad I had new street address or I never wold have gone inside to ask if this was the new Advantage. No mention of Advantage at new location whatsoever. NEVER AGAIN!
7 Dec 2015
Cons: Check in and out process painfully long. Contract indicated gas tank was full, but car had 1/2 tank. Car seats dirty. No receipt given on return, although they said they would e-mail it. Won't rent from them again despite low price.
29 Dec 2015
Poor customer service
Cons: Hard to access. Told I was responsible for any minor scratch and to inspect car carefully. Pressured to take insurance. Car had one quarter tank gas. Checkout sheet said half. Felt like the csr wanted to take advantage of me. Dont rent from this company.
1 Jan 2016
Cons: Long line of people waiting outside in hot, muggy weather with mosquitos to get their rental car. Line didn't move in 30 minutes. People in front of me had waited over an hour and hadn't moved. I was so glad we didn't prepay or we would have been stuck waiting with the rest of them. Called a taxi and switched rental companies! Wish I would have known Advantage was the same as EZ rental in Fort Meyers as we rented there before and had a bad experience. We were surprised when the shuttle dropped us off at the same location and saw they were one and the same. The company needs to staff accordingly. It shouldn't be a surprise that they are busy since most people reserve ahead of time.
25 Feb 2016
Pros: the car was good
Cons: long waiting line only one person at counter
Cons: I was strongly encouraged to take upgrade from what I thought was a very small car. Turns out I wanted original compact and ended up paying more for a size I didn't need.
Trunk strap broken.
1 Feb 2016
Pros: The agent at FT. Myers who checked me in was very nice though and did another work around so that I would not be delayed for my departure. His name was Mark and he was very helpful.
Cons: Unfortunately, the change in the vehicle I believe resulted in some communication problem when I dropped the car off at FT Myers.
The car would not scan in. Don't know if it is related or not, but either way that was a small delay.
The agent there was very nice though and did another work around so that I would not be delayed for my departure.
3 Feb 2016
Pros: Fast easy
21 Feb 2016
Pros: The vehicle itself was fine.
Cons: I waited over one hour to receive the vehicle I reserved. After waiting 30 minutes in a line for those with and without reservations, I was informed that the original vehicle I reserved was not available and offered an upgrade for a discount. After accepting the second vehicle I walked out the assigned spot to find a smaller unacceptable vehicle instead. I then had to speak to two additional staff to resolve the issue for another 30 wasted minutes.
6 Mar 2016
Cons: left front wheel bearing was going out,,, very noisy the whole week.
6 Mar 2016
Pros: I got a great price using Kayak
26 Apr 2016
Pros: Almost everything
Cons: I was told I needed a larger car because my choice was dangerous. In fact it was the compact I wanted. I am from Europe and am very comfortable with compact cars. The car was too expensive for me. there was a loose rubber lining in the trunk.
29 Aug 2016
Pros: Quick to process us through the drop off.
27 Sep 2016
Read the fine print!
Pros: Nice car.
Cons: I needed to return early, did not read the fine print that I needed to rent it for a specific number of hours. I did not get credit for returning it early even though they can turn around and rent it out. I will NEVER rent from Avis again, EVER and inform everyone I know not to!