Pros: Everything went like clockwork, so I would say I would rent from them again, and most likely go through Kayak again.
10 Feb 2017
Pros: It was clean. It was easy to rent and pickup and drop off. The woman at the counter was very friendly.
Cons: It smelled funny.
14 Oct 2015
Pros: Nice car
Cons: I was quoted a $20 per day price for a week's rental but when I needed to drop it off after a day, I was CHARGED FOR THE ENTIRE WEEK. They specifically said that there would be no pre-payment charge, and my insurance company would not reimburse me for a Dollar rental, so I had to return. Feel REALLY RIPPED OFF!
18 Oct 2015
Pros: The guy at the counter worked hard to get me a car as soon as possible.
Cons: I figured if I requested a car at 1pm that I'd have a car at 1pm not at 3:30pm
21 Oct 2015
will not use dollar again
Pros: Pick up was ok the guy was nice, he did kinda change his attitude when we didn't want the extra insurance. There was no one in the parking lot causing us to drive around because the lot was full! Needless to say we will not use dollar again.
Cons: The main thing was the windshield wipers were so bad that it was almost impossible to drive in the rain, extremely dangerous at night!!!!! We were tempted to take the car back but really didn't have time on our short trip. The maintenance was past due said right on the windshield and the transmission was horrible! Not to mention the Fiat 500 is in general a horrible car to even use as a rental!
24 Oct 2015
Cons: This office is understaffed and not supported well by their national counterparts. I was up in Idaho on vacation andI ended up in the hospital. It was not an injury/illness that came about from vacationing. I could not return the car. They told me they do not have any staff that could come pick it up even tho I was willing to pay, I could not add on another driver to drop it off, and they offered no solution other than if I died, they could then do what they normally do in those circumstances. I had to drive it back to them to return their car, rather than fly back from where I fell ill so as to get back to the doctors and hospital who could help me. Never use this office, it should be shut down, and I will never use dollar/thrifty/ or hertz (their corporate owner) again!
26 Oct 2015
Bad customer service
Pros: The price was good
Cons: The rep gave me an upgrade, that I requested, but wouldn't clarify the increase in price, even though I asked multiple times. When she showed me the total price, it was way too much and I told her I couldn't afford it, and she gave me a nasty attitude. Then she ran my card incorrectly and told me she couldn't run it again for 24 hrs, so I had to go to a different rental counter
1 Dec 2015
Cons: Lengthy Check In/Bought Insurance through a 3rd party through the Dollar website?/Received a giant mini van after reserving a generic 5 seater?
10 Dec 2015
Pros: Car was nice.
Cons: When I checked in, the gentleman at the counter asked if I had insurance. I told him I had purchased insurance when I rented the car online. He said, "It's not showing up on here, so it must not have gone through. So you did want insurance, right?" I told him yes. He asked no more questions gave me the bill. I am obviously too trusting because the next day I looked at the bill and they had charged me for every type of insurance available. The insurance cost $180 for two days. It's absolutely ludicrous. I was taken advantage of. He never asked me any questions, what I wanted, etc. Just added it all.
4 Jan 2016
No renting with Debit Card
Cons: I had a debit card that was also marked as a Visa and my driver's license. I was told it was company policy to require another form of ID. Those were my forms of ID and payment, so I wasn't able to rent from them. Apparently their sister agency, Thrifty, has the same policy.
I ended up renting from Hertz and had a wonderful experience.
Cons: Yeh, it's a poor review coz I get to review someone else's rental.
22 Oct 2015
The guy at the Boise Airport was Great and really
Pros: People in Boise at rental counter are great!
31 Oct 2015
Great customer service.
Pros: They did not have the car I reserved so the gentleman immediately upgraded me.
27 Nov 2015
Pros: The gas mileage
Cons: See above. I will never rent from budget again
25 Jan 2016
Boise is just plain better
Pros: They were open late and able to help me get home quickly. Far better customer service than what I received in Corvallis Oregon.
Cons: I wish they had complimentary coffee or tea for customers.
28 Jan 2016
the reciving employee is horable
Pros: i like the model and the year of the car
Cons: the employee , was rude and not proficional , i will never deal with them again , and i will tell all my friends and family about how bad the employees over here in this office
11 Feb 2016
Cons: Might want to warn people of speed traps between Boise and Sun Valley...
2 Jun 2016
Pros: Quick at the counter, easy process to get and return car. Too easy!
4 Jun 2016
Outrageous lack of service, HELP
Cons: I arrived at the airport in Boise, ID after midnight. I had reserved a car online. There was one clerk on duty on holiday Friday night.
He informed me that I had 150 free miles, which was not stated online.
He then informed me that my car was in the "over flow" lot and when I hiked to the lot I could push the red button on the key and the HORN WOULD HONK. I am 74 years old and had two large suitcases to drag with me. It was a long way to the DARK lot and a long way to the far end of it where I found the car. I was hoping the honking would attract police but no such luck. I figured out how to use the essentials to start and drive off.
10 Jun 2016
Pros: Excellent service, friendly people, great car
Cons: They didn't have the suburban that I had reserved and needed. They offered me an ECONO Van with aged and worn tires! Wow.... I had to go to Hertz!
20 Oct 2016
No cars available, rude and unhelpful
Cons: When I arrived there were no cars available. The woman told me I may be waiting a couple hours and suggested I look elsewhere. She did not apologize for the inconvenience nor offer any assistance.
I ended up renting from Avis after the man from Budget helped me find an affordable rental.
12 Dec 2016
Cons: No attendant at drop off.
23 Jan 2017
Boise Thrifty has the nicest people
Pros: I liked how personal and pleasant the front desk gal was. We visited and without me asking, she found a nice upgrade in my car fort the same price as the smaller one.
Returning the rented car was pleasant, and with an extra touch. When I returned the car, the agent looked at my record and wished me belated happy birthday, notes from the front desk agent must have given those details.
7 Feb 2017
Easy & reasonable cost
Pros: Rented an SUV for a winter trip. Process was easy and went smoothly. SUV was located at the airport, making it a quick pickup. SUV was clean.
Cons: Additional insurance was expensive- and not quite sure if we needed to purchase it- but we did.
7 Feb 2017
Pros: Easy pick up & drop off. Convenient. Very good price point.
22 Feb 2017
Did not get what I reserved
Cons: The "deal" I got through Kayak was no deal after all. I had selected the option for the full size car and what I got when I arrived at the counter was the smallest car and the last car in the lot. The agent told me that the deal I booked was not for a full size car and none were available . Will not use Kayak to book a car again.
26 Feb 2017
Skateboard for a car
Pros: We took the special car rate. Thought it was still for a medium size car, but it turned out to be a KIA munchkin car with little to no trunk space. Glad we only had carry on.
Cons: Car wasn't what I expected. Not a great savings. Also didn't enjoy how the clerk kept pushing us to spend more money.
1 Mar 2017
insurance is too expensive
Pros: Friendly staff, clean car and easy pick up and drop off
Cons: Insurance for damages of theft is too expensive
2 Mar 2017
Unable to provide me a car
Cons: When I showed up, the credit card reader at the desk could not read my card. The agent said to swipe it again, about 20 times. I asked if he could manually type in the number, and he said no. "Thrifty doesn't allow me to." There was no solution provided or available.
I walked to the next desk, Hertz, and rented from them, using the same card, with no trouble at all.
Cons: I declined all of the gas options and returned the car completely full, filling it at the station right there at the airport. Nonetheless, they charged me $13.99 for gas without telling me. I noticed when I reviewed the receipt while sitting at the gate for my flight. I was so made I went out through security and initially they said I needed to produce a gas receipt, which was the first I'd heard of it. Eventually they relented and took the charge off. The guy at the desk was great but the policy from Avis is mean-spirited and another example of customer-unfriendliness.
14 Jun 2016
Pros: The AVIS office we rented from was fabulous! They were efficient, helpful and very courteous. I would definitely rent from them again.
12 Jul 2016
Overall great job
Cons: Vehicle was hard to get into and out of .
30 Aug 2016
Pros: We loved the car, the ease of transport and the overall cost of the car. The owner was great at helping with the rental process.
Cons: We thought the car could have been cleaned a little better. The inside of the car looked as if it hadn't been vacuumed.