Book Avis hire cars in Lubbock

Reviews for Avis in Lubbock

Recent reviews

Traveller rating

Wonderful

7

Very Good

1

Good

0

Okay

1

Fair

1

Mediocre

0

Poor

10

10.0

We arrived did the paperwork checked the car and we were on the road very quickly.Reviewed 7 Feb 2024

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10.0

Quick and easy on pick-up and drop-off. Staff are super helpful and friendly! Also,.very knowledgeable!Reviewed 20 Dec 2023

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2.0

Cons:It was not listed that we had to have a roundtrip plane ticket to pick up the car at the airport. Thus, we never were able to pick up the car.Reviewed 19 May 2021

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4.0

Pros:The easy drop off if I had to pick some thing but I barely cared for that.Cons:I was told that I was going to get a certain type of car. When I showed up they offered me a smaller car. I needed a car with a trunk that’s why I picked the size car than I needed. She said that there was nothing that she could do but if I want to pay $20 extra a day I could upgrade to a Tahoe. I had something for a free upgrade and she refused to do it because she said that there was no stock but yet she was offering me an upgrade. I had to upgrade because the car they gave me could not fit anything since it was not the correct size and turns out the moment I got it, there was a death bottle under the seat and all kinds of other trash in the car. Even though the car was dirty which should be clean especially with Covid they couldn’t give me a different car so I had to deal with a nasty car that smelled like smoke. Overall I don’t think I would ever want to use Avis again. The lady was so rude from the moment I walked in. It definitely made you feel like they did not care for you as a consumer. This is the worst rental place ever, don’t waste your time in try another company that actually cares about your business.Reviewed 19 Mar 2021

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2.0

Cons:There were no cars available even though I was able to book one online. There is a big disparity between booking and actual available inventory at times via Kayak that needs attention. Please fix this. I had a similar issue last summer in Missoula, MT.Reviewed 4 Mar 2021

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4.4

Pros:Clean car.Cons:Customer service was terrible.Reviewed 21 Jul 2020

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8.8

Pros:Car was great and reliableCons:The employee was condensencing when they became aware of my age (<25)Reviewed 26 Sep 2019

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10.0

Pros:Everything at Avis is excellent. Great service, affordable prices, and clean cars.Reviewed 13 Aug 2019

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4.0

Pros:The staff in Lubbock was friendly. The staff in Dallas rushed me however they took care of business.Reviewed 13 Jun 2019

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10.0

Pros:The Avis staff was assume. We received updates from Premium to minivans. That was a big plus!!Reviewed 9 Feb 2019

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10.0

good experiencePros:the mazda3 was a very nice car to drive...almost new (11K miles)Cons:nothingReviewed 26 Aug 2018

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2.0

Nobody therePros:NothingCons:My flight was very late (over 3 hours). When I landed at 1:00 am and got to the counter, all the other rental car places had a tired looking person staffing the desk. Not Avis, they apparently dip out at 11:00 on the dot. When I called their customer service line, I dealt with a very rude person who told me it was my fault because I missed the time when I was supposed to pick up my rental. Thank god for another rental company who was able to get me a car.Reviewed 19 May 2018

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More

• What is the most popular car hire from Avis in Lubbock?

  Intermediate (Kia Forte or similar) is the most frequently booked car hire type from Avis in Lubbock.

• How many car hire locations does Avis have in Lubbock?

  Avis has 2 hire locations in Lubbock. Take a look at our Avis hire location map to find the best car hire near you.

• Does Avis have a car hire location at the airport: Lubbock airport (LBB)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Lubbock airport (LBB)?

  Yes