10.0
Every agent was friendly with both pickup and drop off. The pickup area was a bit confusing on how to get out of it and onto our designated highway, but we finally made it out, with the help of Avis employees!Reviewed 17 Apr 2026
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2.0
The rate I booked at Kayak was not honored at Avis. They said it was a private corporate rate and I needed to show proof I worked there. They told me they are seeing this issue with many Kayak rentals I will no longer use Kayak to book another reservation for any travel.Reviewed 16 Apr 2026
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6.0
I stood at the counter for 20 minutes for them trying to find a car for me. Finally they gave me a different vehicle than I rented saying they didn’t have any. I walked out to the car the rented to me and in the parking lot was a Mazda c5 that I rented. Not sure why they don’t have a better system to know what they have available.Reviewed 16 Apr 2026
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10.0
The vehicle wasn't cleaned very well there was paper garbage still in it and the inside of the windshield was filthy other than that it was greatReviewed 15 Apr 2026
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10.0
Friendliness of staff and cleanliness of carReviewed 15 Apr 2026
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2.0
Check in / pick up was a disaster. Took forever no urgency or explanation as to what was going on.Reviewed 15 Apr 2026
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2.0
Unprofessional Customer support serviceReviewed 15 Apr 2026
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4.0
I had flat within 10 minutes if not sooner of driving it off the lot, car had to be towed because there was no spare, then had to be ubered to hotel, then back to airport the next morning, someone should have brought me a new rental. Upon getting my replacement I felt like the women behind the counter were trying to say I was scamming the system, even asked for proof of my texted voucher from Avis. It was all too much.Reviewed 14 Apr 2026
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2.0
Don't get scammed!!! I booked with Avis through QEEQ with the belief that AVIS is a reputable brand. After booking, I read countless reviews about people being scammed by AVIS at SJO and LIR in Costa Rica, so I came fully prepared: international driver’s license, printed voucher, Visa insurance letter and policy, and I even videoed the car at pickup and drop-off. It didn’t matter. I booked a full-size/premium SUV for $698.75 USD and was given a Nissan X-Trail instead, a lower-class vehicle, while being told it was “equivalent.” It isn’t. No price adjustment was offered. The final bill came to $1,136.78 USD, over $400 more than booked—with charges that don’t resemble the original agreement at all. I was told at pickup that it would be corrected at drop-off. It wasn’t. At drop-off, they refused to provide proper documentation. The inspection just said “All Good”, no signature, no name, no receipt. The agent wouldn’t even identify themselves. The damage deposit is still being held by Avis (not Visa), despite their terms stating it should be released after return with no damage. Instead, they later claimed it takes 15–30 days, contradicting their own agreement. Avis Costa Rica operates as a franchise, so AVIS International has no authority over them and they've become a fraudulent operation consistently scamming tourists, ignoring booking contracts, adding extra erroneous fees, refusing to release the credit card holds, refusing proper documentation, refusing to follow their own terms and agreements that they provide you with and there is zero recourse. Don't get scammed. Book elsewhere, AVIS will be more expensive and far more stressful than elsewhere.Reviewed 14 Apr 2026
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10.0
SmoothReviewed 13 Apr 2026
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6.0
i didnt receive any email notifying me that my car was returnedReviewed 13 Apr 2026
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2.0
The pickup experience was extremely disappointing. There were many, many customers and one associate. We were finally directed to the actual pickup location to complete transactions.Reviewed 13 Apr 2026
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