2.0
I was not able to pick up my car. My credit card information was already in my profile but my physical credit card was safe at home. I had my digital cards on my phone but was not able to complete my transaction, leaving me without a car. I had my driver's license, which matched the address, license number, charge card number - which matched my digital card - on file in reservation in the system. The only thing that I did not have was the physical card. Even more frustrating, the agent was unable to show me in any of their policies that a physical card was required for pick up, but, according to him, it was there. I looked on my own and was unable to find a physical card requirement but was still refused a vehicle. I was in town for 2 days to attend a funeral. Pulled up the online obituary, which listed my name matching my driver's license and was still refused. Flew in the day of and missed the evening service. This absolutely sucked,Reviewed 10 Jan 2026
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2.0
They didn’t accept Apple Pay or tap and Inhad to pay for an Lyft that cost me $330. The Alamo in Medellin Colombia accepted Apple Pay/ tap and I was able to rent a car there, so why would I not be able to rent a car in the United States. I was very disappointed in the quality of service I got there at the Alamo in LA. They left me stressed out and basically left me stranded. I will never recommend this rental location to anyone ever in my life!Reviewed 13 Nov 2025
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10.0
Excellent!Reviewed 27 Oct 2025
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10.0
I was happy with the service.Reviewed 7 Oct 2025
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10.0
Airport shuttles were fast and plentiful. Got to pick my own car from the lot. Dropoff was a breeze. Kiosk check-in kept me from standing in line at the desk.Reviewed 25 Mar 2025
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2.0
Came late last night with my 3 year old and was unable to rent a car with my debit card because I was a Southern California resident. Had to uber home because they assumed I was going to steal a car with a 3 year old. I lost my credit card while in Colombia and they were unable to accommodate my request. I was willing to pay any fees but nothing was done. Really unhappy with the service.Reviewed 25 Dec 2024
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10.0
Easy pickup and drop off. 24 hours accessible.Reviewed 1 Dec 2024
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8.0
Pick-up took longer than expected, but otherwise, was a good experience. Drop-off was quicker than expected. Car worked well (screen went pixelated a couple of times, but then returned to normal). Nice vehicle to drive.Reviewed 3 Sept 2024
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10.0
The staff was excellent at getting us on the road in minutes, The process was very quick. My only complaint would be that the cost was slightly higher than some of the competition, But I was specific in wanting a convertible Jeep and was willing to pay the price. I would rent from them again. The drop off process was the same, And was completed within a minute or two.Reviewed 28 Jul 2024
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8.0
None, please help those who donot have chip card will be more considerateReviewed 21 Jul 2024
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10.0
Customer service was excellent. Pick-up was smooth and drop-off was super fast.Reviewed 1 May 2024
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10.0
Prompt, friendly, and helpful shuttle service. Friendly, knowledgeable, and helpful staff at lot for both pickup and drop off. Met us at the shuttle and showed us to our vehicle. Rental process to leave lot efficient and friendly. Highly efficient process at drop off. Staff were determined to provide great service in all aspects of our rental. This was an exceptional rental experience.Reviewed 31 Mar 2024
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