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One location in Al Twar
2 locations in Al Twar
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7.2 Good
Jun 2019
Pros:
The outstanding service by the employees and duty managerCons:
Not to put a misleading offer (it was supposed to be a Ford Focus or equivlant, but i got a Chinese car?!!!) and too many hidden fees that appears later at the branchOne location in Al Twar
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10.0 Wonderful
Dec 2017
Pros:
Always using thrifty in Dubai6.0 Okay
Oct 2016
Cons:
the car glass was not clean good they changed me for airport parking3.2 Poor
Aug 2016
Pros:
NothingCons:
Air condition was not good for dubai weather I've Booked online toyota yaris but they said it's not avalible so they gave me honda civic but i had to pay more! Also the value for the insurance will increase. Many scratches on the body of the car , and it was dirty! When I delivered the car they said there is a scratch on the body and i have to pay for fixing! I totally don't recommend to deal with this company10.0 Wonderful
Feb 2022
10.0 Wonderful
Nov 2021
One location in Al Twar
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2.0 Poor
Dec 2018
Pros:
They refuse to give me a car!! they said the reservation is not confirmed !!??10.0 Wonderful
Mar 2017
Pros:
I felt welcomed, and though I have heard over the years horror stories of renting cars abroad, my experience with Dollar at Dubai airport was excellent.Cons:
Returning the car, it wasn't clear where to park (unlike in every US airport, there's no obvious 'rental return' lot. I had to find a parking spot in close proximity to the office - but that is just Dubai normal. I just wish it was made clearer.10.0 Wonderful
Mar 2017
Pros:
All went as planned. excellent service, excellent car10.0 Wonderful
Feb 2017
Pros:
Always satisfied with my car rental experience from Dollar. Consistency is the word2.0 Poor
Nov 2016
Cons:
It was not confirmed. They asked for full normal price if hired directly. They did not accept email confirmation sent by you. Thanks10.0 Wonderful
Nov 2016
Pros:
Pick up was flawless, personnel were easy to work with. This helps after a 20 hour flight.Cons:
Return parking was not well directed, but Our dollar car tenant drove the car to the right spot for me. Very Nice!2 locations in Al Twar
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10.0 Wonderful
May 2021
Pros:
Clean car fast checkinCons:
Need put a sign board in airport with name of Alamo10.0 Wonderful
Mar 2021
Pros:
Staff friendly car clean and dis-infected.6.0 Okay
Mar 2021
Cons:
I wanted to rent for an extra day but couldn’t get the same rates, so returned. It was an inconvenience. Why can’t car rental companies in Dubai extend rentals at same discounted rates?8.0 Very Good
Jan 2021
Pros:
Friendly and promptCons:
Faster service4.4 Mediocre
May 2018
Pros:
Nice vehicleCons:
Almost an hour later than promised, exterior filthy, interior had bugs. Attendants spoke very poor english. Some documents in Arabic only.2.0 Poor
Mar 2022
10.0 Wonderful
Sep 2021
5.9 Fair
Sep 2021
4.0 Mediocre
Jul 2021
Pros:
The drop off was easyCons:
The rate condition must be more clear. The processes of collecting the car is slow, staff should be more and trained. Insurance rate is high and it is a hidden cost2 locations in Al Twar
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10.0 Wonderful
Sep 2022
4.0 Mediocre
Aug 2022
6.0 Okay
Jul 2022
One location in Al Twar
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6.8 Okay
Feb 2019
Pros:
Yes, the philipian lady at check in was very professional and helpful. Drop off, staff was ok not to welcoming.Cons:
Give clear guidance how to go to the terminal 2!2.0 Poor
May 2018
Pros:
NothingCons:
We booked and had a confirmation email with the price for the rental for 8 days. When we arrived the person at the desk had all our reservation information but said the price was 4 times what our email said. When we showed him the confirmation stating the vehicle and the price, he said “I cannot do that price, this is my best price” and the amount was four times our confirmed reservation amount. We have since checked back to see if we misunderstood the email but no, they just offer one price online and then when you get there adjust the price and will not honor the confirmation from online. The worst part is when this was happening the guy behind us in line said “oh yeah they do that all the time, every time I rent with europcar they charge way more than when you originally book, it’s a huge scam” he said the only reason he uses them is because it is a company card so not his money. I would NEVER use them again. We had to scramble to find another company last minute and got a car from them for a more reasonable rate.2.0 Poor
Apr 2018
Cons:
I booked the vehicle in AED(local currency in Dubai) and I have an email confirmation for this, but when I got to the rental desk I was told the amount would need to be paid in dollars. So the reservation turned out almost 4 times the amount. Even though I had an email confirmation with the currency clearly written in AED, they would not honor it. They already had the slowest and most pathetic service I’ve ever experienced in my life, so I went ahead and just paid the amount to save my time. I highly would not recommend this company.10.0 Wonderful
Mar 2018
Pros:
Thier flexibilty and the free upgrade10.0 Wonderful
Feb 2018
Pros:
the same i booked with full options and tented windows3.6 Poor
Feb 2018
Cons:
It took way too long (~45) min to get the car out at rental place. Car was not clean. It took two follow-up emails to get the rental invoice emailed to me.3 locations in Al Twar
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10.0 Wonderful
Oct 2022
7.2 Good
Aug 2018
Cons:
I rent the car for one day and u charged me 2 days. Not fair.2.0 Poor
Jul 2018
Pros:
Nothing unfortunatelyCons:
I went there with all the necessary documents. After some time waiting, they informed me that they didn't have the car I rented, nor any other car in the upgrade. Even though I have reserved the car way before AND paid for it AND called to confirm a day before, they did not have the car... I still didn't receive my refund by the way. They did offer a downgrade, but I couldn't send back home one of my kids with two bags!3.2 Poor
Jun 2017
Pros:
Very bad condition plus the car I reserved was a Toyota Yates instead of being upgraded I was downgraded to Honda city which had terrible air conditioner and horrible wobble when approaching speed of 80km and above9.6 Wonderful
Apr 2017
Pros:
It was perfekt and the Hertz people were friendly and helpful. Great!2.0 Poor
Jan 2017
Cons:
i booked through KAYAK and before one day i called hertz and make sure everyhting is good and they told everything is perfect after reaching on airport hertz counter told me rate error is their and we can't give you car in same rate and they charged me 3 times. they are ripping of customer by such scheme and on dubai airport hertz franchise give to some other company anf they did not honor hertz rates confirmation and rip you off so take care and don't book from hertz.One location in Al Twar
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2.0 Poor
Nov 2019
Cons:
The vehicle was booked with basic insurance but once the car was to be collected Budget requested me to pay the basic insurance again. So this was paid twice. Tax Invoice from Budget not yet received.8.0 Very Good
Jun 2019
Cons:
Reduce the amount of holding fee or deposit2.0 Poor
Jun 2019
Pros:
they charged me extra for my reservation, stuff at pickup was rude and when I asked about his supervisor he told me that there is no supervisor, drop off was easy stuff was friendly, but it looks like they charged me twice for the tool road, I paid cash 86 Dirhams and I see that they charged my bankCons:
My reservation was total $119.00 and I see that they charge my account for $144.00, they charged me 86 Dirhams for tools which I paid cash and now I see that they also charged my credit card for $23, which is worrying me.3.2 Poor
Sep 2017
Pros:
New car and cleanCons:
The value of the money high. No drop of and pick up of the car in terminal 2 and they don't care to drop you and your kids to the enterance of the airport departure section. You have to walk all the way and cross streets with your kids and bags. They will plane you for any dent in the care watch out before taking the car.4.4 Mediocre
Aug 2017
Pros:
The car was comfortable.Cons:
We were vastly overcharged. Our rental stated the full cost. On arrival, Budget extorted additional fees and surcharges, items that were noted as zero on our confirmation. Budget tried to say it was Kayak's responsibility and Kayak said it was Budget's. Around and around I went. The increase in fees was 60%. Kayak was nice and said that they are not a travel agency but only a search engine and that the reservation was made directly with Budget. NOT HAPPY AT ALL. What a scam.3.2 Poor
Mar 2017
Pros:
If anything, it was a proper price at first sightCons:
- Check-in took extremely long - Car was dirty - Gas tank was 80% - 58692 km on the clock, which is a lot for a not so good car - Electronic key failed multiple times - Screen wash reservoir empty - Tires or wheels made a terrible whooping noise When returning the car the return agent complained heavily about the car being dirty, which was caused by the roads being very muddy due to the heavy rain that came in during the past days before our arrival. I did not wash the car before returning, because it was also not washed when I got it. He also immediately found a dent (very suspicious because the dent was invisible from standing next to the car, it almost looked as if he exactly knew where the dent was) underneath the car on the left side of which he tried to blame me because it was NOT on the damage form. I did for sure NOT bump on to something that might have caused this dent. If they rent out old cars with over 58000 km and then try to blame me for some not obvious damage, they should present clear detailed pictures of all sides including the bottom, with a creation date of 1 minute before pickup, so I can check all damages upfront. I never went on my knees to check the bottom of any rental car. When picking up the car they already missed a very obvious big bump in the hood, luckily, I saw that one at 02:00 at night with bad lighting, otherwise, based on the attitude of the people, I expect they would have tried to blame me for that one too. I normally rent with Hertz (gold member) and never had any problem and I now know why budget is cheaper. I MUST SAY THAT I HAVE NOT BEEN CHARGED YET BUT THE EXPERIENCE WAS ENOUGH TO MAKE ME MAD AND VERY SUSPECIOUS and if they really going to charge me for the damage, I will try to get my credit card company to go against them. IT WAS A VERY BAD AND OFFENDING EXPERIENCE!3 locations in Al Twar
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2.8 Poor
Oct 2019
Cons:
They tried to charge me an extra 50 USD just to drop off in AD when it was clearly included in the original booking, then they added 50 AED for airport pickup when again, the booking was originally front the airport. Basically a load of hidden fees. Borderline scam. And the car was a bit old and dirty.2.0 Poor
Jan 2018
Cons:
We arrived at DXB to find that the rental agency Payless no longer existed at DXB. The phone number provided by the booking service is not in service. We were stranded and our only options were to take taxis or book expensive last minute car rentals on the spot. We opted for taxis and public transportation as the other rental options were too expensive. We were surprised and let down. I know now not to rely on Kayak.One location in Al Twar
4 locations in Al Twar
3 locations in Al Twar
Locations in Al Twar (Dubai)
Dubai International Airport, 67 Airport Rd, Garhoud, Dubai
+971 52 580 0788
Dubai Rashidiya
+971 52 580 0788
Dubai Umm Ramool
+971 52 580 0788
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3 locations in Al Twar
Locations in Al Twar (Dubai)
Dubai Airport Terminal 2
+971 8004 6227
SpeedFit 5th Street Umm Ramool Dubai Auto Zone
+971 4253 1700
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3 locations in Al Twar
Locations in Al Twar (Dubai)
Dubai International Airport - Terminal 1
+971 4 506 3055
Dubai International Airport - Terminal 2
+971 52 801 0810
Dubai International Airport - Terminal 3
+971 4 506 3050
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2 locations in Al Twar
Locations in Al Twar (Dubai)
Dubai Intl Airport Terminal 1
+971 4 224 5056
Dubai Intl Airport Terminal 3
+971 4 220 3023
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2 locations in Al Twar
Locations in Al Twar (Dubai)
Dubai Intl Airport Terminal 1
+971 509 533 211
TERMINAL 3 - Dubai International Airport
+971 509 533 211
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One location in Al Twar
Locations in Al Twar (Dubai)
Terminal 3
+971 527 855 551
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One location in Al Twar
Locations in Al Twar (Dubai)
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One location in Al Twar
Locations in Al Twar (Dubai)
TERMINAL 1 - Dubai International Airport
0097155-2005851
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One location in Al Twar
Locations in Al Twar (Dubai)
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One location in Al Twar
Locations in Al Twar (Dubai)
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One location in Al Twar
Locations in Al Twar (Dubai)
Dubai Intl Airport Terminal 1
+971 4885 1335
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from RM 20/dayLocations in Al Twar (Dubai)
Dubai Airport Terminal 1
+971 4220 3933
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One location in Al Twar
Locations in Al Twar (Dubai)
Office No. 101, Insta Space Business Center Airport Road, Cargo Village Intersection
+971 800 297
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One location in Al Twar
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