Book Ace hire cars in Mérignac

Reviews for Ace in Mérignac

Recent reviews

Traveller rating

Wonderful

441

Very Good

171

Good

17

Okay

138

Fair

14

Mediocre

0

Poor

772

10.0

All categories are beautiful 😍Reviewed 23 Apr 2024

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10.0

Pickup was hectic and return was breezeReviewed 23 Apr 2024

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2.0

My flight in was delayed by 4.5 hours. On arrival at the counter, the agent said my reservation has been terminated after not picking up the car within 4 hours of expected time. A car was offered then at a much higher rate. I rebooked at a lower rate thru kayak for immediate pickup. The agent then said it may take over 45 minutes for the new kayak booking to show up in the system, and to wait. After waiting 45 minutes, the agent then said they have no cars available and would not honor either kayak booking. Not a very pleasant way to start the trip, and staff didn't seem sympathetic or interested in finding other solutions. I walked next door and picked up a car from Sixt, which was great.Reviewed 23 Apr 2024

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2.0

My flight in was delayed by 4.5 hours. On arrival at the counter, the agent said my reservation has been terminated after not picking up the car within 4 hours of expected time. A car was offered then at a much higher rate. I rebooked at a lower rate thru kayak for immediate pickup. The agent then said it may take over 45 minutes for the new kayak booking to show up in the system, and to wait. After waiting 45 minutes, the agent then said they have no cars available and would not honor either kayak booking. Not a very pleasant way to start the trip, and staff didn't seem sympathetic or interested in finding other solutions. I walked next door and picked up a car from Sixt, which was great.Reviewed 23 Apr 2024

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6.0

Getting to Ace from the LAX Airport is a bit challenging as you have to take a bus that then takes you to another location where the Ace Shuttle will pick you up and take you to the rental car center. Once you get to the rental car center, this is the second time I’ve rented with this company and the lines are soooo incredibly long. Agents are virtual, so you’re talking to them on a screen. For some reason, it seemed like it took each agent 10-15+ minutes if not longer to get the renter on their way & with long lines, just imagine how long you’ll be standing there. The rental itself was nice and clean. Beware, if you have an early morning flight (as I did) you will be charged $37.00 to drop your car off at a nearby parking lot. They do offer a shuttle service which was nice, but just know Ace will charge as you cannot drop your car off after hours.Reviewed 22 Apr 2024

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2.0

Car was embarrassing for such a company like Ace. The car had 77k on it, tires that were just about done. The trunk had to be slammed a number of times to close. No usb to charge phoned and a chewed up steering wheel. More like being dealth a Joker than a ACE. SorryReviewed 20 Apr 2024

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4.0

They are a small car company. Their shuttle service is outside the LAX airport so you have to take a shuttle to get to their shuttle. Getting your vehicle takes longer since they need more info and forms filled than the big rental companies. Overall I don’t think I’ll rent here and now know to stick to the major rental companies.Reviewed 19 Apr 2024

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2.0

The worse experience ever in the last 55 years at any car rental company. They try to nickel and dime their customers by offering a good rate and then make it absurdity impossible to get the car once you're already at the counter. It's a pernicious scam. The clerk ask me to read some inconspicuous dime print and to show my return airline ticket. Secondly he wanted my complete insurance folios to show all my rates limits and deductible specifically for car rental. My proof of insurance and my Platinum AMEX was mockingly dismissed To top it off ( believe it or not) he actually asked me to bring a Utility bill. Yes! Utility Bill. !! I just don't understand why they are in business at all. Shamefully disgusting 😱Reviewed 19 Apr 2024

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10.0

Great so far.Reviewed 18 Apr 2024

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2.0

The car was nice but the staff was extremely rude!Reviewed 18 Apr 2024

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2.0

They not give me the same car i ask for and they say wanna give me 10% discount for that and they not give me nothingReviewed 18 Apr 2024

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2.0

Ace will trick you into and nick and dime you into a much more expensive bill. The cashier was purposely distracting me during the check out process and didn’t explain all the charges. He simply told me I needed to initial some boxes. The screen on which I had to read all this “fine print” was less than inch wide and wouldn’t scroll properly. When all was said and done, my simple 4 day car rental ended up costing $600. When I tried to get my money back I was told there was nothing they could do. Don’t use this company. It’s a scam.Reviewed 17 Apr 2024

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• What is the most popular car hire from Ace in Mérignac?

  Mini (Fiat 500 or similar) is the most frequently booked car hire type from Ace in Mérignac.

• How many car hire locations does Ace have in Mérignac?

  Ace has 0 hire locations in Mérignac. Take a look at our Ace hire location map to find the best car hire near you.

• Does Ace have a car hire location at the airport: Bordeaux airport (BOD)?

  No (according to our data)

• Does Ace offer shuttle or airport pick-up services from Bordeaux airport (BOD)?

  Yes