Recent reviews
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3.6
Seat didn't recline. I can't seat straight up. Crew members not helpful. Made the entire ten hours painful.
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2.0
Direct flight from lax to Paris The worst flight of my life. Seats too small you cannot move and rude flight attendants
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4.3
Crew was friendly Comfort is very bad, narrow seats, no leg room, no headrest, no free blanket and pillow, no entertainment system, no free beverage except water and coffee...
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5.0
The food was good, luggage check-in is free. Usually, entertainment is provided for each person nowaday in intercontinental flight. But I was surprised that we will have to purchase the entertainment and it will require downloading the software. There is no charging outlet for electronics.
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4.3
Boarding process was chaotic with bad communication and no air conditioning in the terminal. On board they charged for coffee and basic beverages after the dinner.
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4.0
Rest room smelled very fresh throughout the flight Seat space exstremly small and cramped 2.20 for a coke Food terrible, bread hard and cold TV screens very small The cloud is a rip off not one free movie or tv program
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4.3
The flight from Miami to Paris was very satisfying. The crew was very polite, checking in at the MIAMI airport was quick and efficient. However coming from Paris was a nightmare; the crew was rude, no blanket was provided like the other flight; the crew picked few friends to serve first and gave everyone else crapy, spoiled pasta dish. When ask to buy food that they advertise; they said there's none left few seconds later their French friends comes out eating the exact food you asked Don't know what to expect if you get lucky and have nice crew the flight could be pleasant; it could also be really bad when meeting these stuck up rude people
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10.0
Boarding was prompt, and the crew was friendly. Also a carry on was included.
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2.0
Unacceptable lack of customer service. Five passengers bumped off the flight and left at JFK at midnight with no help; told to call customer service in the morning. The agents refused to provide their names and hid badges from passengers. The "supervisor" only provided his first name stating that his badge is not our business. The supervisor was also acting as though we chose not to fly and said that the tickets can only be "rebooked" if there was a rebooking option at the time of purchase and a fee will apply. If such option was not originally included, a new ticket will have to be bought. The agents made me wait to check in a family that arrived after me, then a crew of 13, then told me that there were no more seats. Subsequent passengers were told that check-in "is closed" even though they arrived two hours before the scheduled flight time. Of the five passengers I purchased a ticket two months in advance for $600 (JFK-CDG), another passenger was bumped having purchased her ticket that same day for $1,200. Be very careful booking, they make themselves look as though they were Air France, and they are not.
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10.0
everyone was nice. they boarded in an efficient manner and we got lots of information. The food was fine and service great. pretty crowded flight so little leg room
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3.6
Seat didn't recline. I can't seat straight up. Crew members not helpful. Made the entire ten hours painful.
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2.0
Direct flight from lax to Paris The worst flight of my life. Seats too small you cannot move and rude flight attendants
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4.3
Crew was friendly Comfort is very bad, narrow seats, no leg room, no headrest, no free blanket and pillow, no entertainment system, no free beverage except water and coffee...
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5.0
The food was good, luggage check-in is free. Usually, entertainment is provided for each person nowaday in intercontinental flight. But I was surprised that we will have to purchase the entertainment and it will require downloading the software. There is no charging outlet for electronics.
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4.3
Boarding process was chaotic with bad communication and no air conditioning in the terminal. On board they charged for coffee and basic beverages after the dinner.
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4.0
Rest room smelled very fresh throughout the flight Seat space exstremly small and cramped 2.20 for a coke Food terrible, bread hard and cold TV screens very small The cloud is a rip off not one free movie or tv program
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4.3
The flight from Miami to Paris was very satisfying. The crew was very polite, checking in at the MIAMI airport was quick and efficient. However coming from Paris was a nightmare; the crew was rude, no blanket was provided like the other flight; the crew picked few friends to serve first and gave everyone else crapy, spoiled pasta dish. When ask to buy food that they advertise; they said there's none left few seconds later their French friends comes out eating the exact food you asked Don't know what to expect if you get lucky and have nice crew the flight could be pleasant; it could also be really bad when meeting these stuck up rude people
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2.0
Unacceptable lack of customer service. Five passengers bumped off the flight and left at JFK at midnight with no help; told to call customer service in the morning. The agents refused to provide their names and hid badges from passengers. The "supervisor" only provided his first name stating that his badge is not our business. The supervisor was also acting as though we chose not to fly and said that the tickets can only be "rebooked" if there was a rebooking option at the time of purchase and a fee will apply. If such option was not originally included, a new ticket will have to be bought. The agents made me wait to check in a family that arrived after me, then a crew of 13, then told me that there were no more seats. Subsequent passengers were told that check-in "is closed" even though they arrived two hours before the scheduled flight time. Of the five passengers I purchased a ticket two months in advance for $600 (JFK-CDG), another passenger was bumped having purchased her ticket that same day for $1,200. Be very careful booking, they make themselves look as though they were Air France, and they are not.
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