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We had to pay extra for our seats and when we got to our seats a family was already seated in them. The flight attendant just told us to sit somewhere else. What would make it better would be a refund for the seats we were not given.

Pros: Seat super uncomfortable and no leg room

Cons: The airplane just seem dirty and disgusting

Pros: Compre 2 vuelos viva light y no respetaron mis maletas ni el peso. Tuve que pagar un extra de $950 pesos x una maleta que xke no eran las dimenciones. Y se pasó con 4 kilos. Es una exageración y abuso de esta aerolínea... también perdí 4 vuelos xke no avise 4hrs antes del vuelo si yo hubiera sabido que mi esposo se iba a enfermar de diarrea. Al día siguiente les hablé y les explique pero de nada sirvió. Que tenía que presentar un certificado médico para que me dieran un % de crédito pero nada más de mi esposo que fue el que se enfermo... ni modos de que dejara a mi esposo abandonado en el hotel en alla en Mazatlan. Tuve que esperar 3 días hasta que se recuperará... pero a la aerolínea no le importa el servicio al cliente y también se que está publicación tampoco va a servir de nada..y si compras aseguraba tampoco sirve de nada.

Cons: Que respeten sus políticas y tengan mejor servicio al cliente

Cons: Desk should be more accessible to clients that are a bit late to their plane

Pros: Speedness

Cons: Check-in process and seats comfort

Pros: Decent flight once we took off.

Cons: If The flight didn’t depart an hour late.

Pros: The crew was friendly

Cons: The cost of baggage for this airline is insane

Pros: Nothing.

Cons: Everything

Cons: To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all.

Pros: The friendly of the staff and that the crew was strict to put order in the unloading

Cons: the food

Cons: Our flight got delay 2 hours

Cons: Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival

Pros: Nothing

Cons: We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall

Cons: No way to get a refund, which seems crazy in light of the COVID-19 situation.

Pros: the fly was delayed and the seats are too crowd

Cons: The flight was 4 hours late