
Find cheap flights on VivaAerobus
VivaAerobus information
IATA code | VB |
---|---|
Routes | 294 |
Top route | Monterrey Gen Mariano Escobedo to Mexico City Benito Juarez |
Airports served | 56 |
Top airport | Mexico City Benito Juarez |
VivaAerobus traveller reviews
Pros
Cons
Recent reviews
Traveller rating
-
7.5
Cons: Water can still be free, I mean I know it’s a budget airline, but water?
review from -
8.0
Pros: I had a goos seat the crew was courteugus/
Cons: The check in was.very slow only one person at the desck making it very stresfull for passangers. we had to hurry to the gate because nit. I will have more personel to expedite check in, also need to provide the paperwork requiere like the health declaration it was rewuiere to pass to boarding and there was no forms any were. Passangers had to scrable to find some. Running agains the clock because all the delay to check in. 2hrs on line is ecxesive.
review from -
5.3
Cons: To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all.
review from -
6.0
Pros: The friendly of the staff and that the crew was strict to put order in the unloading
Cons: the food
review from -
5.0
Cons: Our flight got delay 2 hours
review from -
8.0
Pros: Crew, new plane
Cons: Boarding
review from -
7.0
Pros: Clean new plane
Cons: No free food or drink. They give you a menu with overpriced sandwiches, then inform you they've run out. One look around the plane and you see no one is eating. You have to pay with credit card and wont accept cash, which is nonsense! Had to ask them 3 times for my cup of noodles.
review from -
7.0
Pros: Cleanliness of the plane and cabin
Cons: Online check-in needs work!
review from -
4.5
Cons: Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival
review from -
9.6
Pros: Very friendly and welcoming crew.
Cons: Service was great!
review from -
2.0
Pros: Nothing
Cons: We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall
review from -
2.0
Cons: No way to get a refund, which seems crazy in light of the COVID-19 situation.
review from -
6.3
Pros: the fly was delayed and the seats are too crowd
review from -
10.0
Pros: Quick, expedient checkin & boarding
Cons: Nothing
review from -
5.3
Cons: The flight was 4 hours late
review from -
8.3
Pros: Everything was perfect but the price
Cons: Price
review from -
9.2
Cons: Seat confort, space
review from -
8.0
Pros: The crew was amazing seats very comfortable!
Cons: The flight was fine the way it was.
review from -
3.3
Pros: Nothing
Cons: Waiting time
review from -
9.5
Pros: Easy flight. Great Crew.
Cons: No reclining seats very little leg room
review from -
2.6
Cons: Communication! Flight was delays over 5 hours. The flight changed from delayed to on time twice throughout the day.
review from -
3.0
Cons: We were 7 hours delayed with no explanation and the airline was terrible.
review from -
5.0
Pros: We got VIP Boarding without choosing in advance.
Cons: Very little legroom, seats were not reclinable at all, not a single snack included. Cheap.
review from -
10.0
Pros: Cheap and on time.
Cons: No Wi_Fi on board so that could be better.
review from -
4.0
Pros: Able to fall asleep as soon as possible during my flight.
Cons: For starters, when I checked in I was charged for a damn carry on!?!? Super unexpected expense, and in my opinion wrongfully executed. I was told that I had to pay for my carry on or else I could not board the plane. When I asked why, he said it was over the limit, I weighed it and then he said, u have to add the other small bag too. — THE OTHER SMALL BAG WAS A BAG FILLED WITH SOUVENIR ITEMS PURCHASED AT THEIR AIRPORT PRIOR TO ME CHECKING IN! I explained that and of course nothing happened. The viva aerobús person that ran the register is called Jose A. Carrizo #21 badge. 31/12/2021. - The problem is not the amount that I paid, but the fact that customers before me were not asked to pay, even though I could clearly read the numbers on the scale as they weighed it. My bag weighed 10 kg exactly. i weighed it when I packed it. And the other bag was a bag used to carry around souvenirs from the airport. I think this was a bad way to do business and I’m simply not happy about it.
review from -
3.6
Cons: Terrible turbulence and very uncomfortable seats
review from -
10.0
Pros: Todo puntual.y buen trato
review from -
10.0
Cons: These guys are doing well!!!
review from -
5.0
Pros: The flight attendants were great. They gave very good service.
Cons: The menu listed sandwiches but they didn’t have any :( The temperature inside the plane was so stuffy and hot. I prefer warmer temperatures but this was terrible.
review from -
8.0
Cons: Seat space
review from -
2.3
Pros: Nothing
Cons: Make the luggage policy and fees more clear, they charged me 50$ for no good reason. Smallest seats I've ever had in my life.
review from -
6.0
Pros: Airplane was clean, crew was attentive and made for a peaceful ride.
Cons: Boarding
review from -
2.0
Pros: Nothing.
Cons: Many things could have been better. There was no kiosk for check in, the crew was not helpful prior to checking in, multiple occurrences where a group member was stopped for no reason by airline crew member, there were at least two seats that were duplicated on the airlines part, there was a delay on the flight due to over booked seatings, seats did not recline, no phone charging services.
review from -
6.0
Pros: Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine.
Cons: If at least water was provided for free.
review from -
10.0
Cons: In your email, can you include what door I enter at the airport terminal 1? It was a bit difficult to find the ticketing area
review from -
8.0
Cons: Leaving on time would have been better
review from -
9.0
Cons: Keep doing what you guys are doing well
review from -
4.8
Cons: 3 hours late
review from -
3.6
Pros: New planes, los cost, relatively on time
Cons: Checkin in, boarding, Seats, on board entertainment, food
review from -
5.3
Pros: They gave me a free checked bag! When I took out my credit card to pay for it, he said "No, es un regalo (gift)." How nice for a budget airlines!! May have been due to the holidays, but Volaris just charged me MORE for a bag during the holidays. We boarded on time and landed early. Our baggage came fairly quickly as well. Those are important things to me (especially if I have to catch a bus or a connecting flight) I'll definitely use Viva Aerobus again!!
Cons: The seats were pretty cramped, especially if you're tall. But that's to be expected. What I thought they could've done (and this goes for all the cheapo airlines) was at least offer us a cup of water. I mean, come on!
review from -
2.0
Cons: Did not my luggage
review from -
2.0
Cons: I was early to aborde and I wasn’t allow to check in due to apprently being late
review from -
2.0
Cons: They weighed bags 3 times just to to to get money not for the safety of the flight
review from -
2.0
Pros: I liked that they got me to my destination alive.
Cons: The seats, being on time, docking at the right terminal so we didn’t have to bus to another terminal to go through customs, the food, the check in process... everything was sub par. For a thousand dollar ticket, I’ll never fly Volaris or Viva Aerobús again.
review from -
4.5
Pros: Flight itself.
Cons: Boarding an off boarding
review from -
2.0
Cons: Some glitches in the loading of your pages made The printing of boaring pass and electronic ticket complicated and confusing resulting in an extra charge yo print the boarding pass.
review from -
5.3
Cons: seats don't even recline
review from -
9.0
Cons: Luggage delivery is still incredibly slow!! 20 mins for the first piece
review from -
8.0
Pros: Evriting
review from -
2.0
Pros: I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later.
Cons: Everything need to improve
review from -
10.0
Pros: great ease of boarding comfy seats new plane
Cons: free beer
review from -
7.3
Cons: Viva aerobus takes advantage of its passengers by charging last minutes for non-sense things
review from -
2.0
Pros: Nothing
Cons: Customer service
review from -
3.6
Pros: Flight in time
Cons: 1. Couldn’t do web check-in 2. When picked my seat in vivaerobus website , emergency seats were not indicated, as a result, i got exactly a seat infront of the emergency seats line. Not only my seat wouldn’t lean, it was also less than 90 degrees. I was terribly uncomfortable the whole flight!!!
review from -
7.0
Pros: The crew was great!
Cons: Seats are pretty uncomfortable
review from -
3.0
Pros: on time
Cons: the overcharged me for a mistake in the name, so insulting.
review from -
2.0
Pros: Vivaaerobus staff lack more preparation, professionalism and customer service. the seats do not recline and sell them doubles
Cons: N/A
review from -
3.6
Pros: Crew
Cons: Food and entertainment and leg space.
review from -
10.0
Cons: Mex AirPort ,
review from -
6.6
Pros: Surprised by complimentary beverages and snacks (cookies or chips). Perhaps they were free because it was an international flight
Cons: Legroom was tight. Seats were wide enough but seat cushions were thin.
review from
Flight status
VivaAerobus route map
Top airports served by VivaAerobus
- Mexico City Benito Juarez Airport (MEX)
- Monterrey Gen Mariano Escobedo Airport (MTY)
- Cancún Airport (CUN)
- Guadalajara Miguel Hidal Airport (GDL)
- Tijuana Rodriguez Airport (TIJ)
- Veracruz Las Bajadas Airport (VER)
- Mérida Rejon Airport (MID)
- Culiacán Fedl De Bachigualato Airport (CUL)
- San José del Cabo Los Cabos Airport (SJD)
- Ciudad Juárez Abraham Gonzalez Airport (CJS)
- Puerto Vallarta Ordaz Airport (PVR)
- León Del Bajio Airport (BJX)
- Villahermosa Capitan Carlos Perez Airport (VSA)
- Tuxtla Gutiérrez Ángel Albino Corzo Airport (TGZ)
- Hermosillo Gen Pesqueira Garcia Airport (HMO)
VivaAerobus contact information
- VB IATA code
- +81 82 150 150 Call
- vivaaerobus.com Visit
Overview of VivaAerobus
If you have decided to travel with Viva Aerobus, there are three primary classes for you to decide between, known as Viva Light, Viva Basic, and Viva Smart. While Viva Light offers standard services such as the ability to bring a carry-on bag, Viva Basic also includes the option of checking a small bag. If you select Viva Smart, you will have access to priority check-in, priority boarding, the option of checking a regular sized bag, and the ability to choose your seat before boarding.
Although this airline does not have any codeshare agreements with other companies, it is connected to the Irish airline named Ryanair. It was Ryanair that helped to found Viva Aerobus in 2006 with the Mexican bus company known as IAMSA, and the company RyanMex was eventually established as a way for Ryanair to invest in the airline.
Because this airline’s headquarters and primary base are located in Mexico, the majority of its flights are domestic and between large cities in the country. However, travelers can also use the airline to go to a few international destinations, with some examples including Costa Rica and the United States.
The company’s fleet is made up of over 35 aircraft, with each one of them being an Airbus. The Airbus A320-200 is by far the most commonly used plane, as it does well for medium-range domestic trips and can fit up to 180 passengers. For longer international flights, the airline generally uses the Airbus A321neo, a large option that fits approximately 240 passengers and is known for being spacious.