|Top route||New York John F Kennedy Intl to London Heathrow|
|Top airport||London Heathrow|
Pros: Great service and comfortable ride excellent staff
Cons: Cannot expect better service
Pros: People were friendly. Flight was comfortable.
Cons: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.
Pros: Crew was excellent - friendly and helpful
Cons: Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room.
Pros: The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art.
Pros: Always helpful cabin staff and very efficient
Cons: Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )
Pros: Being on time
Cons: Nothing you guys did great thank you so much.
Pros: Comfortable seating, pleasant food and entertainment.
Cons: Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation.
Pros: Crew are always top notch, free drinks are readily available and entertainment system is great.
Cons: The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt.
Pros: Boarding and crew great!
Cons: Seats extremely narrow
Pros: This is the way to fly long haul.
Cons: Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most.
Cons: Nothing really
Pros: Amazing !
Cons: Nothing all good really
Pros: Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment.
Cons: Cheaper baggage rates
Pros: I like that there are multiple bathrooms onboard.
Cons: The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn.
Cons: Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good.
Pros: I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc.
Cons: Nothing. Had a great trip!
Pros: The crew was so kind and amazing. They definitely made our flight great!
Cons: The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment
Pros: Nothing really, seems everyone is underwhelming in this market
Cons: Quality of food and service
Pros: Water station!
Pros: The crew
Cons: The screen
Pros: Seats comfortable. Food was good.
Cons: Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks
Cons: The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre
Pros: It was a great flight!
Cons: nothing, pretty much perfect!
Pros: Great crew, good in-flight movies. Good food.
Cons: Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep.
Pros: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.
Cons: The seat was a little lumpy. More leg room would always be appreciated.
Pros: Amazing crew, excellent drinks and decent food. Very comfortable seat
Cons: Everything was great
Pros: Courteous and attentive crew from baggage check in thru baggage claim.
Pros: Seat was comfortable, good movies, etc
Pros: Crew was great !!!
Cons: Seating in upper class is uncomfortable and bedding is not fresh.
Pros: The seating in upper class is unconventional and uncomfortable.
Cons: Reconfigure seating in upper class. We will no longer be customers for that reason alone..
Cons: Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water.
Cons: We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken.
Pros: Decent crew, nice snacks.
Cons: Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay.
Cons: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.
Pros: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.
Pros: Entertainment and helpful staff
Cons: Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin
Pros: Very friendly crew. The meals are good, nice variety. Hot food is hot.
Cons: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily.
Pros: Very friendly crew. We boarded about an hour before so we were ready to go well before time.
Cons: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.
Pros: The crew looked after us well
Cons: It was all good
Pros: such a big difference in size of aircraft, very comfortable and great crew.
Pros: the crew was very polite and professional.
Cons: the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay.
Pros: Crew was very attentive...food selection was excellent
Pros: The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good.
Cons: I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey.
Pros: Speedy boarding and good locker space
Cons: Lack of room in seat especially with seat in front reclined.
Pros: Nice crew
Cons: Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had.
Pros: Crew was generally nice and caring.
Cons: Of course coach seat was not super comfortable. And speaker and screen at my seat did not work.
Pros: Everything was easy
Cons: Business class seats are snug for big people compared to other airlines
Pros: Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized
Cons: Checking in bags and printing boarding passes were long unorganized lines of people
Pros: Crew was nice
Cons: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows
Cons: Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading.
Pros: Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent
Cons: No. Keep up the good work!
Pros: Premium economy was perfect, smaller cabin with less people, great flight.
Pros: Crew was great!
Cons: The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :(
Cons: Squishy space and very late flight unfortunately
Jhb to Lhr
Pros: Most of it was of a reasonable standard.
Cons: Plane was full
Pros: Great crew. Very kind and efficient.
Cons: American carriers seem to enjoy poor seat ergonomics.
Pros: Craig in first cabin flight crew was amazing. :))))
Pros: Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!
Cons: USB socket on the entertainment on both flight out and return was broken.
With headquarters and main operating hubs in London, Virgin Atlantic focuses predominantly on long-haul transcontinental flights to North America, Africa, Asia and South America. They also use a secondary hub in Manchester to help manage the load of these services.
The airline is jointly owned by the Virgin Group, Air France-KLM and Delta Air Lines. As a benefit of the partnership with Delta Air Lines, Virgin Atlantic can make use of their hubs and facilities throughout the United States to provide better service to customers. A joint partnership is also in place with Air France-KLM. Codeshare agreements are in place with Singapore Airlines, Air China and Air New Zealand, among others.
You can choose between Economy, Premium and Upper Class (their version of Business Class). Premium passengers will be served a glass of champagne upon boarding, while amenity kits featuring beauty creams and aromatherapy sprays are supplied if you have a night-time flight. Enjoy a glass of wine from prominent suppliers Berry Bros & Rudd in Upper Class, along with hot and cold meals served on designer plates and cutlery. Upper Class is the only section with seats that fully recline to a flat bed.
Virgin Atlantic chooses to use exclusively Airbus and Boeing aircraft, with a fondness for wide-body planes that are capable of flying long distances. Models such as the Boeing 787 and Airbus A350 are some of the most common. A distinctive red tail emblazoned with the airline’s logo can be spotted from a distance. All of the aircraft have feminine names like Queen Of Hearts and Mamma Mia.