Traveller reviews
Overall rating
6.2
Good
Based on 1,260 reviews
Boarding
6.1
Comfort
6.3
Crew
7.2
Entertainment
5.6
Food
5.9
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Find cheap flights on TAP AIR PORTUGAL
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TAP AIR PORTUGAL information
| IATA code | TP |
|---|---|
| Routes | 175 |
| Top route | Lisbon Humberto Delgado to Porto |
| Airports served | 77 |
| Top airport | Lisbon Humberto Delgado |
TAP AIR PORTUGAL traveller reviews
Pros
"The seats are comfortable.nice leg room"
(in 47 reviews)
""On time flight, good service.""
(in 31 reviews)
"Tap crew is very nice"
(in 215 reviews)
Cons
""More food , comfortable seats""
(in 127 reviews)
"The boarding process was awful!"
(in 26 reviews)
"Business class food is a disgrace."
(in 14 reviews)
Recent reviews
Traveller rating
64
32
18
42
12
Find reviews that mention:
crew was great
food was good
business class
first flight
flight attendants
great flight
short flight
told us
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10.0
was nice
review from
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2.0
Pros: Worst customer service or actually non-existent, rude and ignorant agents. Will never fly with them again.
Cons: TAP should simply shutdown or do a major reform as the airline operates in the last century.review from
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8.0
Pros: okok
Cons: okokokreview from
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10.0
Pros: Food service was very good - and the crew kept going even after we hit turbulence. I'd already been served, but I know from past experience with other airlines that there's nothing worse than smelling the hot food and being told that service is being discontinued,,,,while you're now hungry
Cons: Lisbon airport was stressful, perhaps more guidance before releasing us into the melee. I found an Air Portugal email about Lisbon Airport just nowreview from
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8.0
Pros: The crew was attentive but only on the basic standard service.
Cons: I truly love that there are very few travelers. Also, I went through a lot getting to have done a covid test in order to travel, no one asked for it! Also when filling the custom forms they could have been and explain that one paper form was enough for a whole familyreview from
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10.0
Pros: Good
Cons: Goodreview from
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6.6
Cons: The clarity about baggage fees, really unclear and very expensive.
review from
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8.0
Cons: The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now
review from
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5.0
Cons: Business class food is a disgrace. On the way to Lisbon they had at least some warm meal, skipped now and just got a box with bad, cold food. The crew was apologetic.
review from
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0.0
Pros: I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer.
Cons: Pleace call 666 394 865review from
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8.6
Pros: Seats are way more comfortable than other flight companies
Cons: Crew could have been more patientreview from
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10.0
Pros: The extra legroom in the Classic Package Seats.
Cons: The snacks where a little on the dull tasteless side.review from
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2.0
Pros: I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me
Cons: It is always better to buy tickets through the airline.review from
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8.6
Cons: All seats are uncomfortable on all planes
review from
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8.6
Cons: Seats are very uncomfortable in all planes
review from
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9.0
Pros: Flight was on time. Seats were comfortable. Plenty of food was included in the flight. And service was good.
Cons: Greater weight allowance for carry-on luggage.review from
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10.0
Pros: Great customer service!
Cons: NAreview from
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6.3
Pros: Food
Cons: I didn’t have time to make my second flight. This ruined our first day of vacation, completely. Not happy!!review from
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8.8
Pros: Much more comfortable than I expected. Attentive flight attendants.
Cons: After flying cheapi airlines, norhing. It was a great experience.review from
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8.0
Pros: The seats are comfortable.nice leg room.
Cons: Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better.review from
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10.0
Cons: It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth.
review from
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6.0
Pros: The on-board entertainment
Cons: More food, more waterreview from
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6.0
Pros: Boarded fast
Cons: Hours of flightreview from
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6.0
Pros: Quick flight
Cons: Bad delay, long security line therereview from
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5.6
Pros: Smooth flight
Cons: More food, more waterreview from
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9.0
Pros: Amazing crew
Cons: Food was ok. Seat was crowded. Everything else was excellent.review from
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9.0
Pros: Yes, it was comfortable and they r nice.
Cons: Ummmm delayed both flights were delayed, it was annoyingreview from
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7.6
Pros: The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind.
Cons: I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins.review from
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7.3
Pros: TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable.
Cons: TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever.review from
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3.3
Pros: Missed the connection because TAP from Vienna arrrives late. The cre who received us at Lisbon airport was very helpful
Cons: TAP being on time and giving a reason why the flight was latereview from
TAP AIR PORTUGAL FAQs
What is TAP AIR PORTUGAL's carry-on size allowance?
Where does TAP AIR PORTUGAL fly to?
What is TAP AIR PORTUGAL’s primary hub?
How does KAYAK find such low prices on TAP AIR PORTUGAL flights?
Flight status
TAP AIR PORTUGAL route map
Top airports served by TAP AIR PORTUGAL
- Lisbon Humberto Delgado Airport (LIS)
- Porto Airport (OPO)
- Paris Orly Airport (ORY)
- Funchal Madeira Airport (FNC)
- London Heathrow Airport (LHR)
- Madrid Barajas Airport (MAD)
- Rome Fiumicino Airport (FCO)
- Zurich Airport (ZRH)
- Geneva Geneve-Cointrin Airport (GVA)
- Milan Malpensa Airport (MXP)
- Brussels Bruxelles-National Airport (BRU)
- Amsterdam Schiphol Airport (AMS)
- Sao Paulo Guarulhos Intl Airport (GRU)
- Ponta Delgada Nordela Airport (PDL)
- Munich Franz Josef Strauss Airport (MUC)
TAP AIR PORTUGAL contact information
- TP IATA code
- +(351) 707 205 700 Call
- flytap.com Visit
Overview of TAP AIR PORTUGAL
The primary hub for TAP Air Portugal is Lisbon, while their secondary hub is Portugal’s second biggest city, Porto. Recognized as the national airline of Portugal, the carrier helps service the picturesque Azores islands, which are halfway across the Atlantic Ocean. Flights are available to 34 countries across the world and reach Asia, South America, North America and Africa.
Considered to be the premier European airline for flights to Brazil, TAP Air Portugal reaches more destinations in the country than any other carrier. The World Travel Awards recognized it as the Best Airline to South America on a number of occasions, with the variety of choice and comfort a hit with passengers.
The airline’s fleet is made up exclusively of Airbus aircraft, having transitioned away from Boeing during the 1990s. In 2018 the airline was the first to fly the A330-900, a fuel-efficient jet that is capable of carrying up to 298 passengers. It was also the first airline to introduce Airspace by Airbus, a cabin layout overhaul that improves overhead storage, lighting and system connectivity.
You can choose between either Economy or Executive Class, with complimentary meals included on all services. The Executive category is equivalent to Business Class on other carriers, with gourmet traditional Portuguese cuisine available and recliner lie-flat seats. Other upgraded amenities include noise-cancelling headphones, softer lighting and 115V electricity sockets.
TAP Air Portugal has a low-cost subsidiary named TAP Express, which only operates short to medium distance flights. They are both part of the Star Alliance, which operates services to roughly 193 countries.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.