Traveller reviews
Overall rating
6.4
Good
Based on 2,163 reviews
Boarding
6.4
Comfort
6.4
Crew
7.3
Entertainment
5.8
Food
6.2
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Find cheap flights on TAP AIR PORTUGAL
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TAP AIR PORTUGAL information
| IATA code | TP |
|---|---|
| Routes | 188 |
| Top route | Lisbon Humberto Delgado to Funchal Madeira |
| Airports served | 82 |
| Top airport | Lisbon Humberto Delgado |
TAP AIR PORTUGAL traveller reviews
Pros
"The seats are comfortable.nice leg room"
(in 47 reviews)
""On time flight, good service.""
(in 31 reviews)
"Tap crew is very nice"
(in 215 reviews)
Cons
""More food , comfortable seats""
(in 127 reviews)
"The boarding process was awful!"
(in 26 reviews)
"Business class food is a disgrace."
(in 14 reviews)
Recent reviews
Traveller rating
195
115
92
95
11
Find reviews that mention:
flight attendants
first flight
short flight
great flight
food was good
crew was great
seats were comfortable
flight entertainment
told us
check a bag
leg room
customer service
boarding process
business class
great service
additional cost
seats were uncomfortable
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7.9
same as before
review from
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7.9
Very warm and friendly greeting and attentiveness during flight. Lack of strict protocol regarding departure. Didn't keep coach from overrunning business class on departure.
review from
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5.9
The food and the crew is the best. I hope they keep the same way .
review from
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1.9
food was awful and were told if food is left then you will get it else good luck and so we stayed hungry. seats were uncomfortable and actually hurt my back. so much for first class
review from
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1.9
this airline is junk. first class is awful. boarding procedure was double awfully. we were standing in line for ever for priority boarding.
review from
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10.0
Pros: This was a great flight, really pleased with this experience.
review from
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8.0
Pros: Fast boarding, welcoming staff. Good experience
Cons: Nothingreview from
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1.9
The Worst
review from
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1.9
I will never ever use this airline again!
review from
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1.9
The ground staff is unhelpful. It is almost as if they don’t want you to fly.
review from
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10.0
Great crew. Friendly and attentive!
review from
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1.9
The airline has lost my luggage.
review from
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1.9
Actually getting my checked luggage back would have been nice
review from
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6.0
Cons: Quality of your business seats leaves questions. I have never managed to find a comfortable rest on TAP business seats. May be good to compare with other major airlines.
review from
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6.0
Cons: A good team. They all made good efforts. Just fine
review from
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2.0
Pros: Worst customer service or actually non-existent, rude and ignorant agents. Will never fly with them again.
Cons: TAP should simply shutdown or do a major reform as the airline operates in the last century.review from
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8.0
Pros: okok
Cons: okokokreview from
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10.0
Pros: Food service was very good - and the crew kept going even after we hit turbulence. I'd already been served, but I know from past experience with other airlines that there's nothing worse than smelling the hot food and being told that service is being discontinued,,,,while you're now hungry
Cons: Lisbon airport was stressful, perhaps more guidance before releasing us into the melee. I found an Air Portugal email about Lisbon Airport just nowreview from
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8.0
Pros: The crew was attentive but only on the basic standard service.
Cons: I truly love that there are very few travelers. Also, I went through a lot getting to have done a covid test in order to travel, no one asked for it! Also when filling the custom forms they could have been and explain that one paper form was enough for a whole familyreview from
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10.0
Pros: Good
Cons: Goodreview from
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6.6
Cons: The clarity about baggage fees, really unclear and very expensive.
review from
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4.0
Pros: The crew.
Cons: Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!review from
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3.3
Cons: I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!
review from
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8.0
Cons: The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now
review from
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5.0
Cons: Business class food is a disgrace. On the way to Lisbon they had at least some warm meal, skipped now and just got a box with bad, cold food. The crew was apologetic.
review from
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0.0
Pros: I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer.
Cons: Pleace call 666 394 865review from
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8.6
Pros: Seats are way more comfortable than other flight companies
Cons: Crew could have been more patientreview from
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10.0
Pros: The extra legroom in the Classic Package Seats.
Cons: The snacks where a little on the dull tasteless side.review from
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2.0
Pros: I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me
Cons: It is always better to buy tickets through the airline.review from
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8.6
Cons: All seats are uncomfortable on all planes
review from
Flight status
TAP AIR PORTUGAL route map
Top airports served by TAP AIR PORTUGAL
- Lisbon Humberto Delgado Airport (LIS)
- Porto Airport (OPO)
- Paris Orly Airport (ORY)
- Funchal Madeira Airport (FNC)
- London Heathrow Airport (LHR)
- Madrid Barajas Airport (MAD)
- Barcelona-El Prat Airport (BCN)
- Rome Fiumicino Airport (FCO)
- Milan Malpensa Airport (MXP)
- Brussels Bruxelles-National Airport (BRU)
- Frankfurt am Main Airport (FRA)
- Amsterdam Schiphol Airport (AMS)
- Zurich Airport (ZRH)
- Geneva Geneve-Cointrin Airport (GVA)
- Munich Franz Josef Strauss Airport (MUC)
TAP AIR PORTUGAL contact information
- TP IATA code
- +(351) 707 205 700 Call
- flytap.com Visit
Overview of TAP AIR PORTUGAL
The primary hub for TAP Air Portugal is Lisbon, while their secondary hub is Portugal’s second biggest city, Porto. Recognized as the national airline of Portugal, the carrier helps service the picturesque Azores islands, which are halfway across the Atlantic Ocean. Flights are available to 34 countries across the world and reach Asia, South America, North America and Africa.
Considered to be the premier European airline for flights to Brazil, TAP Air Portugal reaches more destinations in the country than any other carrier. The World Travel Awards recognized it as the Best Airline to South America on a number of occasions, with the variety of choice and comfort a hit with passengers.
The airline’s fleet is made up exclusively of Airbus aircraft, having transitioned away from Boeing during the 1990s. In 2018 the airline was the first to fly the A330-900, a fuel-efficient jet that is capable of carrying up to 298 passengers. It was also the first airline to introduce Airspace by Airbus, a cabin layout overhaul that improves overhead storage, lighting and system connectivity.
You can choose between either Economy or Executive Class, with complimentary meals included on all services. The Executive category is equivalent to Business Class on other carriers, with gourmet traditional Portuguese cuisine available and recliner lie-flat seats. Other upgraded amenities include noise-cancelling headphones, softer lighting and 115V electricity sockets.
TAP Air Portugal has a low-cost subsidiary named TAP Express, which only operates short to medium distance flights. They are both part of the Star Alliance, which operates services to roughly 193 countries.
TAP AIR PORTUGAL Cancellation Policy
As the situation changes with coronavirus (COVID-19), TAP AIR PORTUGAL will continually update its policies accordingly. Please contact TAP AIR PORTUGAL directly for the latest information about cancellation fees. You can find the most up-to-date information on TAP AIR PORTUGAL policies here: TAP AIR PORTUGAL Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.