|Top route||Marsa Alam to Václav Havel Prague|
|Top airport||Václav Havel Prague|
Baggage claim takes ages
We tried to eat something and there were sold out. It is a long flight in dinner time and we could not eat (while in their advertisement they claim to have many things). A shame.
The worst flight we ever had..I ve been attack by another passenger who just throw à bag to me for no reason ...I ask the fligjt attendant to do something...she havent ..she was as rude as the passenger and told me if im not happy à The door is still open I can get out of the plane...it was one of the first time also I 've pay à big extra to have confort sent...and its been hell... I think it was like an extra about 56 euros total ... I regret that I paid for this extra....and for what I get..I deserve respect ....
Pros: Despite leaving 40 mins late, we arrived only 20 mins late.
Cons: We left 40 mins late because 7 passengers were late to board.
Cons: Ticket was booked as Czech Airlines operated by Smartwing. Kayak directed me to checking in on Czech Airlines but did not work, spent nearly 2 hours to figure out I need to check in on Smartwing .com, but luggage fee needs to be paid to Czech Airlines, and seat selection fee paid to Smartwing.
Pros: Awesome staff. Was upgraded to comfort seating for free
Cons: Everything. The initial flights was significantly delayed without anyone updating the passengers at the gate. The crew was rude when asked questions about connecting flights. And they lost our baggage.
Cons: Dense seats. Terrible check-in inefficiency. Crew argues with passengers. What not.
Pros: The woman who checked me in was slow and rude
Cons: Find new ticketing agents. Also there were screaming kids everywhere. Running up and down the aisles. It would have been nice if the airline employees could have gotten their parents to control their children
Pros: Quick check in.
Cons: Flight was late. Staff can use more English training. High baggage fees and strict rules.
Pros: Nothing to really like when the flight takes off 45 minutes later... without a solid reason why. They only apologized after we landed.. as if it was nothing.
Cons: Required to check a bag for $80, flight was delayed, almost missed connection, bags did not make the connection and flew the next day, spent at least the first day of trips waiting for bags to arrive, still haven't. Spent a lot of waiting on busses to get to the terminals with very rude personnel.
Cons: Check in process
Pros: Crew was good , nothing against them . Just a delayed flight which made us miss our connecting flight .
Cons: Be on time ! So people don’t miss their connecting flights
Pros: Value for money
Cons: Uncomfortable seats, no room for bags overhead and shocking disembarkation.
Pros: Normal usual smooth travel experience
Cons: No early check in. The longest line at check in that I ever seen. Terrible seats
Uncomfortable beyond belief!
Pros: Dirty cabins and incredibly uncomfortable seats. Highly unprofessional staff and crew.
Pros: loved the atitude of the crew, the plan is relatively new but 4not enough place even to move
Pros: The food
Cons: Lost my bag
Pros: Everything was fast.
Plane was delayed for over an hour
Pros: It was short flight so not much to share, crew was ok
Cons: It was delayed over an hour
Food isn’t free
Cons: Had to pay for just a basic cup of juice. No snack provided.
Direct flight with a bait and switch policy.
Pros: Punctuality. Direct flight from Prague to Madrid.
Cons: Czech airlines charges extra to assign the seats. You find this out after you pay for the flight. A typical case of bait and switch. We were 4 people. We all have to pay an extra 35€ to be assigned a seat.
Flight was delayed
Pros: Missed connection in Prague because of delay and it took an hour and a half to get anyone to help us.
Cons: 1 hour delay ☹️
Great as always!
Pros: Super friendly staff. Free water (You can't take that for granted these days...). Comfortable plane
Cons: Zakynthos airport had us wait 30 minutes for clearance... Not SmartWings' fault of course. Let's call it "Greek time"
Cons: planes are old
On board Smartwings flights, cabin baggage should not exceed 56x45x25cm. If your hand luggage is bigger, the Smartwings assistance team will most likely ask you to pay extra for checked luggage.
Smartwings offers direct flights to 41 cities in 15 different countries. Prague, Marsa Alam, and Hurghada are the most popular cities covered by Smartwings.
Smartwings concentrates most of its flight operations in Prague.
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