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I traveled Lufthansa many times in the past when they had Portland-Frankfurt direct flights. The service and food was superior on those flights compared to what I experienced on this recent flight. Food was terrible. Drink service came by once with no follow up. (would have like a second glass of wine). Entertainment selections were boring. (too much Tom Cruise!) Headphones did not work at all. Overall, a very disappointing experience. I question if I'd fly Lufthansa again.

Cancelled stranding 29-39 people instead of waiting twenty minutes.

It was late for no apparent reason causing me to miss my connection and a day of work.

Lost one of our bags from Frankfurt to Palma!

Some of the food was overcooked so we couldn’t peel it off the metal serving container to eat it. Other food was served cold that was intended to be warmed. Other than that the flight was fine.

We paid Lufthansa for reserved seats months before this flight. Apparently this was not forwarded to ticketing as the clerk at check-in gave us seats at the very back of the plane next to restrooms and storage. Needless to say, we didn’t sleep at all on our overseas flight. We sincerely hope that our accommodations are better when we return to the US on October 11th.

I paid for reserved seats with Lufthansa months before flying. Apparently no one relayed this to ticketing clerk as we were seated at the very back of the plane (row 46), next to restrooms and storage bins. Needless to say, we were unable to sleep for the entire overseas flight. We are returning October 11th via the same route and sincerely hope to have better accommodations.

Short flight. No food, no entertainment. Airport very busy but moved quickly.

We didn’t get our luggage!

Crew had enough time to pay a bit more attention to passengers. The service level of Lufthansa has been very poor in the past 2 years and I will fly from now on with other airlines where possible. This in particular considering that Lufthansa increased their prices above average.

I will never use Kayak again as long as you have a partnership with Chatdeal. They’re crooks. The Customer service with Chatdeal (that you do business with) is BAD. Non-existent. Automated to redirect the customer back to the airline, when they KNOW that customers who buy a ticket with Kayak, CANNOT make any changes with the airline directly. Imagine aircraft failure causing loss of connecting flight overseas. Passing the buck is BAD; and very juvenile. Gave excuses and NO solution.

I paid over $1500 for the flight. I requested a refund, but all they gave me in return was $100.

I paid over $1500 for the flight. I requested a refund, but all they gave me in return was $100.

I paid over $1500 for the ticket. I requested a refund from Lufthansa, but all they could offer me in return was $100.

My baggage was lost several days

My baggage was lost for several days

Changed my seat assignment after I paid for window seats on both flights.

They canceled the flight we booked several weeks ago and Lufthansa rebooked us on a very bad connection through Frankfort but never told us…the helpful United people at the airport figured out what had happened and then rebooked us on a direct United flight, like our original booking, only overnight instead of daytime. Why did Lufthansa not mention that they had rebooked us, and why did they add a stopover needlessly?

The flight connection was bad in Frankfurt. Crowded and no staff keeping it in order, people cutting lines to get ahead. And my luggage didn’t make it to SFO.

They left my checked bag in my original location even though my wife’s checked bag made it to the destination. The flight was delayed to the point that we missed our connecting flight and the automatic rebooking was for a flight way further out than was helpful for our trip. Their customer service is nearly non-existent and they don’t seem to care about when they make an egregious mistake. Avoid this airline. It’s terrible.

Didn’t like nothing food was bad delay me in all flights

HH never ever fly Lufthansa. Absolutely horrible rotten, even evil. NNNNM