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Pros: There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Cons: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Pros: There was nothing really special or to write home about--flight got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Cons: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Cons: Food, entertainment program, pillows and blankets would have been nice,

Pros: nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.

Cons: They need to care about their customers and care for their customers better. They have a lot to be ashamed of.

Pros: Good movie selection. Attentive crew.

Cons: Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again.

Cons: Food was not fully prepared. potatoes were hard.

Cons: Lost one of my luggages

Cons: Very little legroom.

Cons: The least leg room in any flight I’ve taken. We had requested vegetarian and the flight from Frankfurt to Nairobi gave our meal to other passengers.they told us we had to eat the best dish or nothing. This on an 8 hour flight.

Cons: The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat.

Cons: Delayed over 4 hrs, missed connecting flight as we were supposed to meet with in Frankfurt. Spent hrs getting a new itinerary, one bag never showed up in Nairobi.

Cons: Flight delayed so missed the connection. Had to pay $120 for hotel because the next flight was next day. Had to pick up luggage from connecting city and re check them the next day. Seat tray was crooked in the plane.

Cons: The food was overcooked for dinner and breakfast was a veggie wrap which was soggy and strange. Bring food with you!

Pros: Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it

Cons: I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions

Cons: Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights.

Pros: Uncomfortable seats

Cons: Nothing

Cons: Unexpected $100 baggage fee for second checked baggage

Pros: The aircraft was barely half full.

Cons: Delay due to fog at LHR, but this is not the fault of the airline

Pros: The flight was quite comfortable.

Cons: I find it hard work doing such long flights these days.

Pros: The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t.

Cons: Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future.