Traveller reviews
Overall rating
7.2
Good
Based on 9,600 reviews
Boarding
7.4
Comfort
7.1
Crew
8.0
Entertainment
7.1
Food
6.9
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Lufthansa information
| IATA code | LH |
|---|---|
| Routes | 683 |
| Top route | Berlin Brandenburg to Frankfurt am Main |
| Airports served | 217 |
| Top airport | Frankfurt am Main |
Lufthansa traveller reviews
Pros
"The Food and Service was good"
(in 633 reviews)
"The crew were nice enough."
(in 1226 reviews)
"The seats were very comfortable."
(in 189 reviews)
Cons
"Seat was narrow for business class."
(in 77 reviews)
"Frankfurt airport is too big."
(in 33 reviews)
"Flight was cancelled with NO NOTIFICATION."
(in 1269 reviews)
Recent reviews
Traveller rating
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Find reviews that mention:
flight attendants
great flight
connecting flight
flight was cancelled
flight from frankfurt
crew was great
food was good
great service
flight entertainment
seats were comfortable
premium economy
leg room
business class
frankfurt airport
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1.9
I have one comment for this trip, sardine, pandemic and everything, and plane was maxed. It was horrible. Staff was great but, this was horrible.
review from
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10.0
Pros: Everything went well and pleasant.
review from
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10.0
Food is dreadful Service is wonderful
review from
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10.0
Food is dreadful Service is top notch
review from
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1.9
There was a 2hr delay to an 8:40 departure. SUPER irritating. Had chosen an earlier flight so that these kinds of things wouldn't happen. Breakfast was poor a croissant and a yogurt. Not enough for an adult, I've had better on other international flights.
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7.9
Not having 2hr delays would be great
review from
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7.9
Document check to verify our negative covid test was efficient. The supervisor at the Frankfurt gate to depart to SFO was not helpful when I asked with group I was boarding with. Dismissive and said it was on my pass. If it was on my pass I wouldn’t have needed to ask. Everything else about the flight was good- on time departure and good crew given circumstances with covid, masking etc.
review from
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5.9
Change the menu to include meat. Also no hard liquor is available even for purchase.
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10.0
This flight was nearly empty so there was plenty of room and no problems. Everything on time or early.
review from
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7.9
There could be some more leg space in the economy class.
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1.9
The staff at Frankfurt were incredibly rude telling passengers “I don’t have time for you”. I’ve never had a worse experience than with the ground staff Lufthansa in Frankfurt. Avoid at all costs.
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1.9
The check in process was disorganized. The staff were rude. Once you get on the flight, there is no entertainment on board.
review from
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3.9
Crew was slow and infective… Didn’t collect trash after service.
review from
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10.0
Pros: Great short flight, friendly crew
Cons: Nothing negativereview from
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10.0
Trip was good
review from
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10.0
Trip was great
review from
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7.9
Well I guess more flexibility from terminal to terminal and close to the gates. Thanks
review from
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1.9
Overbooked flight. No seat for me. I had to stay extra day because of it. No customer service available for a whole that time. I spent 3h trying to get in touch with them. No luck.
review from
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7.9
Great crew and great food. But having no entertainment is not acceptable these days
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10.0
Great crew and great food. No self service/own device entertainment and that’s not acceptable these days
review from
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7.9
It was connect flight in Frankfurt and we check the passports and COVID tests 3 times during the transfer! And the last station at the gate stop my husband and double check his documents
review from
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5.9
My luggage got delayed, trying to reach out the airline and no updates for me where my luggage is and when it will be delivered to me.
review from
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1.9
Lufthansa is the worst airlines ever !! Very unprofessional I then booked another flight back to Dubai on Emirates
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1.9
Worst airlines ever !
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1.9
Poor your Airline is a scammer
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1.9
They canceled my flight yesterday from Columbus Ohio so why ur sending me this shit
review from
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1.9
They canceled my flight yesterday only an hour for me to leave so am so disappointed by your airline I payed Covid test for $175 . Is hard to get hold of your customers service representative. Your Airline is a scammer
review from
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1.9
There was no special meal on board even though I spent hours on hold to request one!
review from
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7.9
Germán efficiency with boarding; not superfriendly, but appropriate; they were also mask Nazis with wearing you mask even if it had fallen below your nose while sleeping
review from
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5.9
I choose Lufthansa cause it’s a good airline with great quality but this one was soo old and poor. Food was terrible. Blankets and pillows very old, looked like they were like used. The chairs were soo uncomfortable
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Flight status
Lufthansa route map
Top airports served by Lufthansa
- Frankfurt am Main Airport (FRA)
- Munich Franz Josef Strauss Airport (MUC)
- Berlin Brandenburg Airport (BER)
- Hamburg Airport (HAM)
- London Heathrow Airport (LHR)
- Duesseldorf Intl Airport (DUS)
- Paris Charles de Gaulle Airport (CDG)
- Barcelona-El Prat Airport (BCN)
- Hannover Airport (HAJ)
- Rome Fiumicino Airport (FCO)
- Brussels Bruxelles-National Airport (BRU)
- Stockholm Arlanda Airport (ARN)
- Manchester Airport (MAN)
- Oslo Gardermoen Airport (OSL)
- Madrid Barajas Airport (MAD)
Lufthansa contact information
- LH IATA code
- +60 3 2053 1898 Call
- lufthansa.com Visit
Overview of Lufthansa
A premium carrier with a clear focus on hospitality and passenger comfort, Lufthansa became the first ever European airline to reach 5-star accreditation with Skytrax in 2017. With a highly respected recognition within the aviation industry, the German carrier joined a short list of superior airlines such as Qatar Airways, Singapore Airlines and EVA Air. In celebration of the achievement, they repainted two of their fleet with 5Starhansa lettering.
Growing to become one of the largest airline groups in the world, Lufthansa owns several subsidiaries, which include Brussels Airlines, Air Dolomiti, Austrian Airlines, Swiss International Air Lines, Lufthansa CityLine and Eurowings. In addition to these subsidiaries, which focus on flights within Central Europe, the airline offers services to more than 80 countries across the globe. This includes every inhabited continent other than Australia.
The airline has hubs in the major cities of both Frankfurt and Munich. These act as key links for the routes offered; however, a range of subsidiary hubs and Star Alliance hubs are also used. It was one of the founding members of the Star Alliance in 1997, which created a world focus alongside United Airlines, Thai Airway, Air Canada and Scandinavian Airlines. Codeshare agreements are in place with many members of the alliance as well as Cathay Pacific, Etihad Airways, Iran Air, and LATAM Brasil.
Lufthansa manages a combination of both Airbus and Boeing aircraft in its fleet. Short-to-medium range models like the A320 and A321 versions are preferred. Many of the aircraft are named after small German towns such as Sindelfingen, Langenhagen and Gummersbach.
Lufthansa Cancellation Policy
As the situation changes with coronavirus (COVID-19), Lufthansa will continually update its policies accordingly. Please contact Lufthansa directly for the latest information about cancellation fees. You can find the most up-to-date information on Lufthansa policies here: Lufthansa Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.