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LATAM Airlines Brasil traveller reviews
Pros
Cons
Recent reviews
Traveller rating
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10.0
Pros: Everything
Cons: Nothing
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7.2
Pros: A non entertainment plane for an international flight even being theoretically a quick flight does not sound good at all
Cons: An alternative to providing entertainment on board
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5.6
Pros: Luggage dispatch courtesy
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5.5
Pros: The crew was OK, there was nothing they were authorized to do to make things better.
Cons: It was too crowded for a pandemic times, there was no space between the people.
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10.0
Pros: Friendly crew and easy check-in. Comfy seats.
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9.6
Pros: crew extremely attentive and sympathetic. Great food and perfect confort.
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2.0
Cons: The flight Was with a overbook . They do not let we make a check in by the alegation that the equipament hás been change, verry bad company
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9.3
Pros: Usual latam crew warm and extra attention
Cons: My seat's entertainemnt was displaying some issues, simple to fix, seat 24H
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2.0
Worst service ever
Pros: Nothing.
Cons: Flight delayed 7 hours. No proper update was given by LATAM. The food provided in the airport was horrible.
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10.0
Pros: Neat, polite and orderly. Good Food!
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8.0
Pros: Seat was fine, it was a very full flight, but even so everything went smoothly.
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4.5
Pros: Smooth flight
Cons: The boarding process was chaotic. Each passenger is allowed to make their own rules and do as they want. My seat felt like there was NO padding.
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5.3
Cons: The boarding. I had a brand new and expensive baggage but was not be able to carry my luggage on because it was said the airplane was full. But when I entered the plane there was a lot (a lot) free space for luggage . i tried to back my luggage up to carry with me but I was not allowed; it was said the flight could be delayed althought there was at least 15 minutes before departing. It was not the first time they lied to clients. I lost my trust in Latam.
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10.0
Great service
Pros: Staff is friendly and helpful.
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9.5
Pros: On time flight
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3.5
Pros: Arrived safely
Cons: More room in the seats
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10.0
Pros: Great entertainment options and system
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8.0
Pros: Fairly ok service from the team, and I saw the attendants being attentive to a seating mix up in the row ahead of mine. Thought things could have been a little clearer in the transfer from the gate to the shuttle buses to the plane.
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6.0
Cons: Ran out of Red wine. Waiting 30 minutes for air bridge to arrive
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6.5
Pros: It was all like expected except for boarding.
Cons: Boarding was crowded and confusing. Flight was full and many had to check their hand luggage in.
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10.0
Pros: People, accommodating, service, everything was good,
Cons: Sincerely I don’t know.
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9.6
Pros: Extremely attentive and courteous crew.
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8.0
Pros: Doha to Colombo flight seats is very comfortable and crew is very helpful.
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10.0
Pros: Timeliness, cleanliness, professionalism and courtesy of everybody involved on the trip
Cons: There’s always room for improvement that’s for sure but nothing in particular.
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9.0
Pros: Seating was wonderful. Crew- Everyone very nice and helpful.
Cons: Not sure all my food was gluten free.
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8.3
Pros: Não funcionou as tomadas para carregar eletrônicos
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2.0
Cons: They lost ine of my bags. Amateur and inefficient. Avoid if possible.
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7.6
Pros: The crew was amazing, but the seat so small!
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8.3
Pros: Crew, boarding process, food was decent and served on time
Cons: Seats could be a little more comfy but there was sufficient leg room.
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8.0
Cons: Seats are too uncomfortable
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10.0
Cons: Very nice flight, great
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8.0
Pros: Leave and arrive on time
Cons: Very tight seat and entertainment drop all the time
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8.3
Cons: We have made reservations of seats, but the company didn't reserve it. Therefore, we will now have to ask for a reimbursement, which will be additional work for us.
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6.0
Cons: I dont like that when booking with Kayak i domt have the ability to imput my frequent flyer number which would give me priority with American Airlines or latam. Instead, I had to wait for them to assign seats and was almost unable to board the plane.
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3.3
Pros: Atl least on time
Cons: Start the boarding early It was set to statt 2:20 and starts after 3:00 am
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4.0
Pros: Below average experience
Cons: Need to be better on almost all aspects. Particularly, entertainment and service
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2.0
Cons: My reservation was changed last minute without it being communicated to me. Had to come back the next day to the airport.
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9.3
Pros: More or less
Cons: Boarding on time
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9.0
Pros: Right on time, easy boarding. Really clean restrooms onboard
Cons: A bit more space in the seating
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5.6
Cons: Long line at check in. The changed the gate but did not revise the sign. The plane pulled out from the gate 1 hour late. Got to GRU late and missed my GIG flight. No I have a 7 hour lay over. Never fly LATAM again
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6.6
Cons: I found a buble gum on the table
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7.6
Cons: o
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9.3
Pros: TV’s, nice seats, clean
Cons: Seat family together. I was traveling with my children and they separated my husband so he could not help me. :(((((
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7.3
Cons: AC too cold
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2.0
Pros: Nothing
Cons: Too much time waiting for the luggage
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10.0
Pros: Best pilot ever! Flight attendant Ana absolutely adorable
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6.6
Pros: In time departure and arrival
Cons: Had to pay for food, even a coffee.
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7.3
Cons: My check-in Miami Airport with American Airlines was terrible , big lines total mess. Was a share fly, TKT Latam flying whith AA plane. On the way back check-in in Rio de Janeiro was beautiful! So easy.
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10.0
Pros: Business class is allways good
Cons: A one day delay was such a bad thing mostly because of no information of LATAM
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9.6
Pros: Everything was great, food it´s very good
Cons: 8 hour flight may have wi-fi
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4.6
Pros: Crew very cooperative
Cons: Plane is way too old
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6.3
Pros: Online The wine
Cons: Take seriously all restrictions of size of carry ons There was so many persons with two backpacks plus 2/3 bags. Food was mediocre and plane was very noise. Finally, get a finger
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6.8
Pros: Comfort if aircraft.
Cons: Service has significantly worsened ever since LA bough JJ. If it weren't for the fact they're only ones operating a direct flight from SSA/MIA, I would not fly them again.
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10.0
Pros: New plane
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8.0
Pros: The pilot landed the plane perfectly.
Cons: Aircraft too noisy.
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3.0
Pros: As malas foram bem tratadas, sem deterioração
Cons: Os assentos são muito pequenos, foi muito desconfortável o tempo de viagem. O tempo de espera em pé na fila também foi muito grande, acredito que no total uns 20 minutos, mas podem ter sido mais, ainda assim, muito tempo para mim, que carregava - ainda que com a perna lesionada - o filho com 17Kg.
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10.0
Pros: Nice , new plane. On time and great onboard service.
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2.3
Cons: I have yet to.get my luggage! TODAY IS THURSDAY AND I believe my luggage is still in Sao Paolo, Brazil since Sunday.
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5.6
Cons: The crew
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3.3
Pros: Saiu na hora
Cons: Avião velho, barulhento, parecia estar batendo asas, serviço apenas com água, poltrona que era um pedaço de madeira com tecido que de tão duro dava para sentir as vértebras. Realmente um decepção completa.
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Flight status
LATAM Airlines Brasil route map
Top airports served by LATAM Airlines Brasil
LATAM Airlines Brasil contact information
- JJ IATA code
- +55 11 4002 5700 Call
- latam.com Visit