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I never even got on the plane.

Pros: Bought our tickets a couple of months ahead of time. We've flown with TAM before with our five-pound Yorkie, but this was our first time since their merger with the Argentinian airline. We were attracted by a low price and a nonstop flight from MIA to Rio, and checked with their customer service dept about flying with our dog - they said it wouldn't be a problem, but tocall back two weeks ahead of the flight to confirm that the dog would fly with us. They charged $250 each way for a little dog in the cabin - twice what other carriers charge, but the ticket price made up for it.

Cons: We called two weeks before the flight, and were told to call back again in a couple of days. We called two days later and were told to call back again in a couple of days..... The next day, we called again, and their customer service rep said that dogs were not allowed on the flight. What??? 9 days before our flight, and we've got to scramble to find new tickets. We found tickets with Copa for almost the same price, and hey were happy to fly our little dog in the cabin for half the price that LATAM wanted. We got a $200 total refund from LATAM for seats that they sold to someone else. Never again, Never.

Cons: Delays, bad information, bad logistics, people not well trained

The seats bought with space plus were uncomfortable.

Pros: The seats were hard and do not inclined. I could not even have a napping

Cons: Better setting

Cons: First the flight got cancelled has I was there on time .

Great value for the price

Pros: The price was great. Even though there were no drinks or snacks I got more than my money's worth. I'm just comparing the amenities to regular flights in my ratings.

Cons: Didn't like being in the bulkhead seat on the Brazilia to Rio leg, but it was short so not much of a problem. I would give a 5 star rating on value for the price.

Miserable flight

Pros: The crew was the only good thing about this flight

Cons: I was asked if I’d love to a different seat so that a couple could sit together. I was fine with that but the seat they moved me too had a broken TV so I wasn’t able to watch anything for 9 hrs but the person who took my seat happily watch movies. Also, the seats were horrendous. I will not be flying with LaTam anymore and instead will use Azul.