Traveller reviews
Overall rating
6.6
Good
Based on 256 reviews
Boarding
6.8
Comfort
6.6
Crew
7.2
Entertainment
6.2
Food
6.2
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Kenya Airways information
| IATA code | KQ |
|---|---|
| Routes | 105 |
| Top route | Mombasa Moi Intl to Nairobi Jomo Kenyatta Intl |
| Airports served | 44 |
| Top airport | Nairobi Jomo Kenyatta Intl |
Kenya Airways traveller reviews
Pros
"Good service with friendly crew."
(in 13 reviews)
"Good food options.Clean space"
(in 20 reviews)
"The on- flight crew were pleasant."
(in 44 reviews)
Cons
"Missed connections & lost bookings."
(in 1 review)
"The food portions were disappointing."
(in 42 reviews)
"Lie Flat beds in Business Class"
(in 6 reviews)
Recent reviews
Traveller rating
210
119
110
115
3
Find reviews that mention:
flight was delayed
missed my connection
flight attendants
great flight
food basic
food was good
hour late
us to hotel
customer service
friendly crew
business class
late leaving
missed their connections
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10.0
Like the flight, but the staff could have been more available to offer or ask passengers if they needed anything, instead of passengers often having to go track them down
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8.0
Moving up and down stairs, walking in the airport space, riding a bus. It's always an adventure to get off the plane.
review from
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2.0
We didn’t get all of our luggage on arrival. KQ advised that 3 of our bags “didn’t make it” onto our flight, which being a direct non stop flight was shocking. We now have to wait at least 3 days to find out if we are going to get our luggage
review from
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2.0
Our experience was terrible. Much of our itinerary was missing when we tried to reconfirm or when we arrived at the airport, even though the Kenya Airways App had us listed. By the time, it was sorted out, our flight from Livingstone to Nairobi was full. To meet our commitments (and get home), we had to find ground transport to Lusaka, purchase a one-way ticket for each of us to Nairobi, book an extra hotel night in both Lusaka and Nairobi, plus the cost of extra meals. For the 2 of us, we incurred over $1500 in extra expense. I filed a concern with the airline October 19, received a incident report number, but have not heard back as of November 2. It was a challenging and disappointing experience.
review from
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4.0
My flight was fine. The stewardess were wonderful. My bag is lost. I am in Madagascar. Please help. Can you help with refund I paid $110. I'm waiting for my sports equipment. Thanks
review from
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8.0
Good
review from
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4.0
Friendlier staff
review from
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10.0
Everything was perfect. Keep up
review from
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10.0
great experience
review from
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10.0
great experience
review from
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8.0
Travel info before going to airport. Like passenger locator form ready before airport
review from
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10.0
The boarding process was smooth and the seat quite comfortable. The snack served was tasty. There could have been better entertainment options available. The crew was quite courteous and friendly.
review from
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8.0
Very good ground and crew staff. Very helpful and friendly. Good comfortable flight with good entertainment and food. As always, excellent crew service.
review from
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7.9
The crew was very friendly. The check-in to boarding process was onerous and unclear. I understand that part of the process is not the airline's responsibility but they can lobby to streamline the process
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10.0
Great hospitality
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10.0
Pros: Amazing crew. Spacious and clean aircraft.
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4.0
Pros: Tight and packed. With the pandemic still going. Children wear masks better and that is not properly enforced.
review from
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10.0
Pros: EVERYTHING WAS JUST PERFECT!!! KUDOS TO KQ!
Cons: NO COMPLAINSreview from
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8.0
Cons: Nice flight cheap n cheerful
review from
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9.0
Pros: It was comfortable
Cons: They should start giving out snacksreview from
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2.0
Pros: Nothing because I wasn’t able to make the flight service.
Cons: Have customer service respond in a timely manner. I know you can’t control other agency have been trying 4 days prior to flight schedule to cancel due to positive Covid-19 results and still no response so don’t know if I will lose my ticket price if so won’t deal with you againreview from
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8.0
Pros: Hospitable crew. Good food options.Clean space.
review from
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9.3
Pros: Flight was smooth and ontime
review from
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9.6
Pros: Crew was very professional and helpful
Cons: Everything met or exceeded my expectations.review from
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6.0
Pros: Seat was comfortable, had an emergency exit seat.
review from
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8.3
Cons: Better seat More friendly crew
review from
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8.0
Pros: The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided.
Cons: More food variety as some items ran out as they got to the back of the planereview from
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6.6
Pros: The crew was amazing, and the flight was really short and comfortable.
Cons: Update the movies and music on the passengers's TVreview from
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2.3
Cons: Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell.
review from
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6.0
Cons: Better variety of latest movies,
review from
Kenya Airways FAQs
What is Kenya Airways' carry-on size allowance?
Where does Kenya Airways fly to?
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Flight status
Kenya Airways route map
Top airports served by Kenya Airways
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Mombasa Moi Intl Airport (MBA)
- Entebbe Airport (EBB)
- Johannesburg OR Tambo Airport (JNB)
- Dar Es Salaam Airport (DAR)
- Kisumu Airport (KIS)
- Dubai Intl Airport (DXB)
- Accra Kotoka Airport (ACC)
- Kigali Intl Airport (KGL)
- Zanzibar Kisauni Airport (ZNZ)
- London Heathrow Airport (LHR)
- Antananarivo Airport (TNR)
- Paris Charles de Gaulle Airport (CDG)
- Lusaka Airport (LUN)
- Harare Airport (HRE)
Kenya Airways contact information
- KQ IATA code
- +603 2691 7100 Call
- kenya-airways.com Visit
Overview of Kenya Airways
Although this airline is based in Kenya, it offers flights to a variety of destinations across the world that are located in 41 different countries. For those that would like to visit Europe, you can choose from places like France, Switzerland, and the United Kingdom. If you would rather go somewhere in Asia, popular choices are Thailand, India, and China.
When you decide to travel with Kenya Airways, there are two classes for you to choose from, which are referred to as Economy and Business. Economy will provide you with standard benefits like snacks, drinks, and access to the plane’s entertainment system, while Business comes with a larger seat that provides more legroom, priority check-in, priority boarding, access to the airline lounge, and a gourmet meal.
Kenya Airways is known for having many connections with other airlines, such as KLM, which owns part of the company. Additionally, the airline is a member of both SkyTeam and the African Airlines Association, both of which are air alliances. They also maintain codeshare agreements with many other international airlines, including Air France, Delta Air Lines, EgyptAir, and Precision Air.
This airline has 40 planes that make up its fleet, with almost all of them being either Boeing or Embraer. Although the Embraer 190AR is the company’s smallest plane, it is the aircraft that is used the most often, as it is best suited for medium-range flights and can fit almost 100 passengers. For longer trips, the Boeing 787-8 is commonly used instead, as it can fit over 230 passengers and has a substantial amount of space for Business Class seats.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.