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worsrt

Cons: delayed and shitty

Delays and no information in English

Pros: The cabin staff was friendly.

Cons: The 9:05 PM flight was delayed 1 hour to change a tire. They actually put us on the buses to go to the plane. It takes 10 min just to get to the plane. Once they got to the plane they turned right around and sent us back to the gate. My Chinese associate said they are a safe airline because they often delay the flight to fix problem...

Cons: De très vieux avions. Repas désastreux (pour un Nord-américain).

Cons: 1 hour delay no reason given

Flight got cancelled and no one notified me

Cons: I emailed to confirm my flight two weeks in advance. I was told in was good to go. I arrived at Shanghai airport to go to Hong Kong I check in with the airline and they tell me my flight was cancelled. I was angry and upset that I was put in this situation with no advance notice of the flight being cancelled. I feel this is poor customer relations especially because we were traveling out of foreign country and no experience traveling to China. Thankfully the airline got us on a different airline flight and our plans were not disrupted too bad. After this incident I didn't feel comfortable using you site for travel.

Punctual and professional but with poor facilities

Pros: Punctual and professional. Has alcohol upon inquiry.

Cons: - Seats are too small - (China bound) tax is too high even though ticket price is cheap - Food is disgusting - Lack of in-flight entertainment - During night flights, flight attendants are visibly exhausted