Traveller reviews
Overall rating
6.2
Good
Based on 7 reviews
Boarding
7.1
Comfort
7.1
Crew
8.0
Entertainment
7.1
Food
7.1
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Jetstar Asia information
| IATA code | 3K |
|---|---|
| Routes | 22 |
| Top route | Singapore Changi to Bangkok Suvarnabhumi |
| Airports served | 12 |
| Top airport | Singapore Changi |
Jetstar Asia traveller reviews
Pros
"Good price and friendly staff."
(in 4 reviews)
Cons
"the leg room is not enough."
(in 15 reviews)
"Free water would be good"
(in 28 reviews)
"Seats were not too comfortable."
(in 44 reviews)
Recent reviews
Traveller rating
160
158
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Find reviews that mention:
seats were comfortable
baggage fees
even water
check bag
budget airline
leg room
never fly
pay extra
good price
check in counter
seat in front
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4.0
The crew is extremely cordial. The boarding and deplaning process is swift. The plane though…oh the plane needs to be cleaned. It was sooo disgustingly dirty inside. I can literally see the oily face imprints of the previous passengers on the window.
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10.0
Crew was excellent. Check in was easy and convenient. The best first impression 🙏
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2.0
There was a 3 hour delay.
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10.0
Great flight. Comp for table seats. Professional cabin crew. Check in staff at the counter great. Every part of this flight experience was good
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10.0
More space between economy seats made our trip comfortable. From what I saw all the cabin crew did an excellent job. Our previous two legs on another airline was not a pleasant ride. The economy seats to close together and the crew at times rude (,MIA - IST - CGK ). One female hostess though had an exceptional great attitude with good service (I told her that she was exceptional and mention same in a report to the company). Because my wife I were traveling on standby tickets (retired Saudia 747 Capt) I did not advise that airline just how bad their service was. Regards Ron
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2.0
Lugagge got left behind and didn’t arrive to KL. Missing or delay lugagge, yet no feedback or update
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6.0
The particular aircraft on the day seemed a bit old, tired, and could have been cleaner. I wasn't given the meal I had asked for - I got the fish, instead of the beef that I had asked for.
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9.5
Cons: Nothing really
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10.0
Pros: Excellent value
Cons: Less adders to the base farereview from
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8.0
Cons: Less adders to the advertised price
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8.0
Pros: Crew is efficient as always.
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8.5
Cons: The crew was very gentle.
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10.0
Pros: Crew are very helpful
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7.0
Cons: Seats were very thin. Could feel all movement from the person behind me on my back and bottom!
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5.5
Pros: very affordable fares
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6.0
Pros: Nothing.
Cons: I don't remember being asked to purchase baggage fees. I don't remember how much baggage was allowed. All of our bags were weighed together, even though we had small backpacks and should have been considered as personal item. We ended up paying more than $100 for baggage fees! Also, even water is for purchase. I don't think it was even put in fine print. Entertainment is non existent.review from
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6.4
Pros: Comfortable leather seat, helpful and polite flight attendances. On time.
Cons: Group-based boarding will be better and more efficient.review from
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4.0
Pros: Very disappointed with overall experience. Booked on Kayak, received confirmation but then when I got to the counter to checkin my booking was cancelled and Kayak wouldnt do anything about it. Referred me to airline and basically "not their problem"
Cons: Kayak could have assisted with problems.review from
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5.2
Pros: Boarding was great
Cons: The seats are really small and tight and the headrest was broken Also, my entertainment screen didn’t workreview from
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6.0
Cons: comfort, food
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5.0
Pros: Inside of the cabin was fairly new and kept clean. Friendly staff.
Cons: Jetstar has the most uncomfortable seats. The seats are curved forward forcing you to sit like hunchback. I could barely stand seating like this for 2.5 hours. I can’t imagine being on the longer flight with them.review from
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8.0
Pros: - Plane boarded early so there was no real rush of everyone boarding at once - departure and arrival time were met, no issues - checkin was an absolute breeze, simple and painless experience
Cons: - In flight purchases are really expensive - Plane was fairly dirty, like grimy and needing a deep clean. - seat cushion was uncomfortablereview from
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8.5
Pros: Seats were comfortable. Boarding process was easy.
Cons: Wish they offered drinks, or food for purchase something. Wasn’t offered anything at all.review from
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2.0
Pros: I like nothing about your customer care service
Cons: Provide efficient customer based service to ensure customers can contact you when they need to make changes to their reservation.review from
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7.5
Pros: Arrived safely
Cons: No free drinks. Seats were not too comfortable.review from
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10.0
Pros: Very fast and efficient from start to finish.
Cons: Nothingreview from
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5.5
Cons: Both flights this trip were delayed more than an hour with no explanation
review from
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7.2
Pros: It was on time. Seat comfort was good.
Cons: No entertainment at all, and no water.review from
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7.6
Pros: Crew were nice seats are a bit small for a standard person like me.my knees can touch the seat infront.
review from
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7.0
Cons: Boarding in Sanya was awful. Long queue. Immigration terrible. Queue to get inside the airport. Bus to airplane
review from
Jetstar Asia FAQs
What is Jetstar Asia's carry-on size allowance?
Where does Jetstar Asia fly to?
What is Jetstar Asia’s primary hub?
How does KAYAK find such low prices on Jetstar Asia flights?
Flight status
Jetstar Asia route map
Top airports served by Jetstar Asia
- Singapore Changi Airport (SIN)
- Kuala Lumpur Intl Airport (KUL)
- Jakarta Soekarno-Hatta Intl Airport (CGK)
- Manila Ninoy Aquino Intl Airport (MNL)
- Bangkok Suvarnabhumi Airport (BKK)
- Denpasar Bali Ngurah Rai Airport (DPS)
- Penang Intl Airport (PEN)
- Phuket City Airport (HKT)
- Phnom Penh Pochentong Airport (PNH)
- Ho Chi Minh City Airport (SGN)
- Surabaya Juanda Airport (SUB)
- Angeles City Clark Intl Airport (CRK)
Jetstar Asia contact information
- 3K IATA code
- 1800 813 090 Call
- jetstar.com Visit
Overview of Jetstar Asia
Based in Singapore, Jetstar Asia is a low-cost airline that operates both domestic and international flights. For those that are hoping to visit a country in Southeast Asia, you can go to destinations like Indonesia, Myanmar, Cambodia, and the Philippines. If you are interested in traveling to Asia, you can book a flight to Russia.
This airline is a subsidiary of Jetstar Airways, meaning that it has several sister airlines, including Jetstar Pacific and Jetstar Japan. Additionally, it has codeshare agreements with Emirates, Finnair, SriLankan Airlines, and Qantas. The company also maintains interline agreements with many other airlines, such as Air France, British Airways, Fiji Airways, and LOT Polish Airlines.
Jetstar Asia generally offers two travel classes on its flights, which are Economy and Business. With Economy, you are able to choose your seat, bring a small carry-on, and enjoy the plane’s in-flight entertainment system. If you fly in Business Class, you will be provided with a free hot meal, a wider seat that reclines further, noise-canceling headphones, priority boarding, a checked bag, and a comfort pack that contains items like a sleep mask and earplugs.
Out of the 18 planes that make up this company’s fleet, almost all of them are Airbus. The airline generally opts to use the Airbus A320-200 the most frequently, as it has a high passenger capacity of 180 people and is particularly convenient for medium-range flights, such as between two countries in Asia.
While the airline’s main headquarters can be found in Singapore, it has three additional hubs that are placed in South Korea.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.