Traveller reviews
Overall rating
7.3
Good
Based on 9,381 reviews
Boarding
7.2
Comfort
7.3
Crew
8.0
Entertainment
7.6
Food
6.2
Skip to main content
More
Find cheap flights on Icelandair
Return
Economy
Icelandair information
| IATA code | FI |
|---|---|
| Routes | 72 |
| Top route | Reykjavik Keflavik Intl to Kastrup Copenhagen |
| Airports served | 37 |
| Top airport | Reykjavik Keflavik Intl |
Icelandair traveller reviews
Pros
"Good selection of kids shows"
(in 56 reviews)
""However, the seats were comfortable.""
(in 132 reviews)
"The crew was very nice"
(in 564 reviews)
Cons
"There were not free snacks"
(in 641 reviews)
"Also seats were not comfortable."
(in 280 reviews)
"All airline seats are uncomfortable."
(in 26 reviews)
Recent reviews
Traveller rating
1214
1291
987
411
273
Find reviews that mention:
leg room
boarding process
long flight
international flight
flight was delayed
crew was great
free food
seats were uncomfortable
entertainment options
bottle of water
great flight
long lines
good entertainment
friendly staff
-
8.0
Pros: Easy flight, and boarded in the front and back of the plane. Made it easier and faster to get on.
Cons: They aren’t too clear in baggage charges. I got standard fare, but still had to pay for my checked bag for both ways.
review from
-
10.0
Pros: Comfortable
Cons: Nothing
review from
-
10.0
Pros: The crew was nice, however, they also give varying information. We had frequent flier tickets and when I checked in, the screen stated no extra charge for check in bags and I also called the customer service. When I got to the airport in Hamburg, they wanted to charge me $100 for a bag. I asked the lady behind the counter to call the main office because she said she has no authority to change the fee. I called the main office and had the person in office tell the agent at the airport that it is a mistake and that there is no charge.
Cons: Better communication between all aspects of the company.
review from
-
7.0
Pros: My seat cushion was out of alignment so not great. But I like the two side seat configuration.
Cons: Boarding is a zoo. Board by row. It’s faster.
review from
-
10.0
Pros: I liked the northern lights look after boarding upon introduction of the captain and crew members. Everyone was super personal and uninformed looked great. The best part was when they started boarding from the last row, which is the most logical and efficient way to do it
review from
-
6.3
Pros: Icelandair crew were very hospitable and accompodating
Cons: I have never sat in such a narrow seat. Literally could not put my hand down the side to pull out my seat belt. Two days later I still have sores from where the side of the seats hit my hips. Did not even provide complimentary peanuts.
review from
-
9.6
Pros: Fast boarding and on time
review from
-
6.4
Pros: That I got to visit a place as mystical as Iceland for such a low and affordable flight. My departure flight with Iceland Air was on time and although the return was a bit tardy the company did an excellent job with being transparent.
Cons: The flight crew could have been a bit more polite
review from
-
5.0
Pros: Got assisted to the plane by airport staff as I was in a wheelchair
Cons: Food on board was awful. Ordered hamburger but not availabe having already pre paid. Pizza was poor quality and had no taste. Range of food disappointing
review from
-
5.3
Cons: Took far too long for drinks service into the flight. Almost 2 hours in before drinks came around to me
review from
-
5.0
Pros: Love the 757 fleet of Icelandair. Professional crew.
Cons: Every flight was late and no effort to do anything about it. Flying in the mid 400’s turned a 1hr 40min layover into a run for the connection. Far be it to use more fuel to deliver on your schedule. I’ve been on too many flights where the pilot found the gas pedal to make up for things on the ground to not think this is Icelandair policy and therefore will have a good chance of happening to me again with them.
review from
-
10.0
Pros: AOK!
review from
-
10.0
Pros: Good experience overall, no issues at all
review from
-
6.0
Pros: No legroom
Cons: More legroom and snacks offered
review from
-
8.8
Pros: Seat was comfortable, enough entertainment, staff is super nice
Cons: I was surprise that we were given food (i.e. sandwich) and blanket on the way to Iceland flight 614, but not on the way from Iceland flight 615. Still don't understand why
review from
-
9.6
Pros: Crew and pilots were amazing. Very comfortable flight.
Cons: Cabin was a little to warm.
review from
-
4.6
Cons: No internet as described. Little leg room. Small seats
review from
-
9.3
Pros: The crew was friendly, the planes clean, flights on time. The blankets were a very nice touch.
Cons: On my first flight, I paid for use of wifi, but it kept kicking me off the connection. Repeatedly, the entire time. On the second flight, there was no option for wifi at all. It would have been nice to pay for wifi once for use all the way to my destination.
review from
-
8.0
Cons: Food options
review from
-
8.0
Cons: Food options
review from
-
6.8
Cons: It was too warm. The air above was not cool
review from
-
3.0
Cons: Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay
review from
-
8.0
Pros: Clean
Cons: Better organized boarding Snacks (only via purchase)
review from
-
2.0
Cons: Another no go!
review from
-
2.0
Cons: If the flight actually left! It was canceled for a reason that was not given. I was rebooked the next day on another airline. Lost a whole day.
review from
-
4.3
Pros: On time. Good entertainment.
Cons: No free food, limited beverage service, pushy crew.
review from
-
5.3
Pros: Was on time.
Cons: Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom.
review from
-
9.5
Pros: Crew was great, everything was timely and efficient.
review from
-
10.0
Cons: Even the layover was good. Seeing the northern lights from.the plane was spectacular
review from
-
7.6
Pros: Boarding
Cons: Food
review from
-
8.0
Pros: Long flight, the pillows and heavier blankets were a nice welcome. Pretty empty flight on the way to Iceland so everyone was allowed to stretch out.
review from
-
6.3
Pros: Everything was on time, crew was professional, flight was really pleasant
Cons: Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.
review from
-
8.6
Pros: The getting Paris France with no delay was great! The crews where nice and the check in with quick.
Cons: If the airline can offer more food selections for customers who fly on economy class that would of been a plus.
review from
-
8.6
Pros: I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.
Cons: I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!
review from
-
8.0
Pros: Seats not that good need softer seates for long haul flights
Cons: Dissapointed that my flight info screen does not rotate and update the screenshots like they used
review from
-
10.0
Pros: Crew are great. Very professional.
Cons: Can’t complain.
review from
-
4.6
Cons: More comfortable seats
review from
-
8.0
Pros: Great entertainment options
Cons: No internet from Chicago to Iceland didn't help
review from
-
8.0
Pros: The crew was very nice.
Cons: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.
review from
-
8.0
Cons: They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.
review from
-
3.3
Cons: Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing.
review from
-
10.0
Pros: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.
Cons: Nothing,
review from
-
8.0
Cons: You have to pay for your food. What’s up with that?
review from
-
6.6
Cons: It wasn't at all clear that checked baggage was not included. This added a surprise extra hundreds of dollars to our trip. But the flight itself was fine, seats were too close when reclined, but everything was on time and efficient.
review from
-
9.0
Pros: The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.
Cons: Tv unit was broken in my seat.
review from
-
7.2
Pros: crew was verry good
Cons: more pading for the seats
review from
-
10.0
Pros: Yes-yes
Cons: All good
review from
-
10.0
Pros: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.
review from
-
9.6
Pros: Crew was very nice, efficient
Cons: Boarding in Iceland
review from
-
8.0
Cons: Warm bus for the transfer from one plane to the next
review from
-
8.0
Cons: Warm bus for the transfer from one plane to the next!
review from
-
8.0
Pros: Arrived safely
Cons: Warm bus at the Reykjavik airport
review from
-
4.6
Cons: The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.
review from
-
6.0
Pros: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane
Cons: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation
review from
-
7.2
Pros: They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.
Cons: My TV didn’t work - long flight to have no screen access.
review from
-
7.2
Pros: The price
Cons: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.
review from
-
6.8
Pros: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.
review from
-
4.6
Cons: They forgot our vegetarian meal requests on both flights. Few drinks. Old movies.
review from
-
10.0
Pros: The crew was very attentive. They constantly made sure we were hydrated and comfortable.
review from
-
7.0
Pros: The overall experience was okay, no food service and seats were not super comfy.
Cons: More leg space for a long flight and free snacks.
review from
Flight status
Icelandair route map
Top airports served by Icelandair
- Reykjavik Keflavik Intl Airport (KEF)
- Kastrup Copenhagen Airport (CPH)
- London Heathrow Airport (LHR)
- Amsterdam Schiphol Airport (AMS)
- Stockholm Arlanda Airport (ARN)
- Oslo Gardermoen Airport (OSL)
- Boston Logan Intl Airport (BOS)
- Paris Charles de Gaulle Airport (CDG)
- Frankfurt am Main Airport (FRA)
- Seattle/Tacoma Intl Airport (SEA)
- New York John F Kennedy Intl Airport (JFK)
- Newark Airport (EWR)
- Washington Dulles Intl Airport (IAD)
- Munich Franz Josef Strauss Airport (MUC)
- Toronto Pearson Intl Airport (YYZ)
Icelandair contact information
- FI IATA code
- +1 800 223 5500 Call
- icelandair.com Visit
Overview of Icelandair
When you decide to travel with Icelandair, you will be able to benefit from flights that go to over 15 different countries in both Europe and North America. If you are interested in visiting a European country, destinations such as the Netherlands, Belgium, Germany, and Denmark are all popular options, while many flights are also offered to various cities in Canada and the United States.
If you will be flying with this airline, you can choose from three classes: Economy Light, Economy, and Saga Class. While both Economy Light and Economy provide basic amenities, including free drinks and access to entertainment, they also have restrictions on checked baggage. To have access to additional services, opt to fly in Saga Class, an option that provides you with a free warm meal of your choice, as well as items like blankets, pillows, and headsets.
Icelandair has become known for having codeshares with several different international airlines, including companies such as Finnair, JetBlue, Sun Country Airlines, Alaska Airlines, and Aeroflot.
The airline has over 5 different types of planes in its fleet, all supplied by Boeing and many of the aircrafts named after famous Icelandic volcanoes. The Boeing 767-300ER is the company's largest plane. With a capacity for over 200 passengers, it's known for comfort and spaciousness. The Boeing 757-200 is most commonly used by the airline, as there are over 20 of these planes in its fleet, and it is an option that can fit over 130 passengers and is primarily used for flights within Europe.
Icelandair Cancellation Policy
As the situation changes with coronavirus (COVID-19), Icelandair will continually update its policies accordingly. Please contact Icelandair directly for the latest information about cancellation fees. You can find the most up-to-date information on Icelandair policies here: Icelandair Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.