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Leave no white-privileged kids behind.

Cons: A youth group of some kind caused my flight to be nearly two hours delayed because they lost two of their kids and a chaperone, then refused to board without them. Icelandair made it the problem of everyone else on the plane rather than deal with the minority of passengers. As a result, I missed my connection flight and my total trip time had nearly five hours added to it. It is doubtful I will ever fly Icelandair in the future.

Cons: I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing.

12 hours of chaos

Pros: The entertainment on the planes is fairly good with lots of movie, TV show and music choices.

Cons: Icelandair's systems went down for two hours during Check-In. Didn't get a boarding pass for my connecting flight. Flight left an hour late. No information as to what was going on and how to deal with missed connecting flights.

Delayed and then delayed again

Pros: The flight was late, and then after we'd finally boarded, approximately 45 minutes after the intended time, they announced that they had to unload all of the baggage to find some bags for customers who were not going to make the journey. It took almost another hour to unload, locate, and reload the baggage, during which time we all just sat onboard and waited. To the pilot's credit, he was out on the tarmac w the ground crew trying to move things along, but it still was a very annoying and lengthy delay. Once we got moving, the flight was fine, and the blankets were high quality!

Cons: Late!

Flight was great...but they permanently lost my luggage

Pros: The flight, comfort, crew and entertainment was good on my flight

Cons: Both flights were overbooked, there was only one person in line for checking bags, which we stood for over an hour in and barely had time to make it to our flight.