Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
5.0
Crew was good once we finally got going We had a 9 hour delay overnight in the Oslo Airport where there was no explanation as to why. Technical difficulties isn't a clear explanation and 9 hours of technical difficulties, which also happened to earlier Oslo flights and would happen to Copenhagen and Glasgow flights the next day, is more than a technical difficulty. It is a breakdown of a plane or several in an overbooked and maxed out fleet that is overburdened, so call it that and be clear. There was far too small compensation (a $10US meal voucher in Oslo buys you nothing and the further $20 for what amounts to a night on the floor is pretty poor) for this very significant delay as well. The airline did not apologise or offer anything for this significant inconvenience to its customers. I was actually in better shape than most because I had purposely planned a longer layover in Reykjavik, but did not get to use to see some sights, because of this. Just know that this is a risk with Icelandair before making plans.
review from
-
2.0
Nice entertainment options for each passenger (movies, tv shows etc). To start off the airline told us our standard carry on did not fit the cabins despite the luggage being a standard carry on per other airline carriers. The planes were packed full and middle seats had no leg room or spaces to store back packs. The temperature control was off. It was 84 F and the air vents were blowing out at least 85 F for the first 2 hours. On the whole I would not recommend flying this airline, you get what you pay for with this and comfort on long flights is a must.
review from
-
10.0
Icelandair's seat headrests are very comfortable for sleeping. The Reykjavik airport, although it has nice restaurants, is ill equipped to handle the number of passengers going through it!
review from
-
8.4
Clean plane. Nice crew. On time. No food service unless you paid for it al la carte. I would expect a bag of peanuts at minimum but preferably a breakfast! WiFi available... but again at a price. I would expect it free. I did not have ear-phones for the entertainment. Had to pay 8 euros to buy some! How long has that been an up fee?
review from
-
6.0
Boarding the bus was crowded, disorganized
review from
-
5.3
Lack of food for a 7hr flight
review from
-
2.0
3 hour delay. Missed connection
review from
-
9.6
The plane has great interior, food was fantastic, service was very attentive. Absolutely great. Boarding process needs to be a little better managed but overall a small complaint.
review from
-
6.0
They got us from A to B safely...I am grateful. But not a very warm and friendly bunch!
review from
-
9.6
Non Non
review from
-
10.0
Icelandair's seat headrests are very comfortable for sleeping. The Reykjavik airport, although it has nice restaurants, is ill equipped to handle the number of passengers going through it!
review from
-
8.4
Clean plane. Nice crew. On time. No food service unless you paid for it al la carte. I would expect a bag of peanuts at minimum but preferably a breakfast! WiFi available... but again at a price. I would expect it free. I did not have ear-phones for the entertainment. Had to pay 8 euros to buy some! How long has that been an up fee?
review from
-
9.6
The plane has great interior, food was fantastic, service was very attentive. Absolutely great. Boarding process needs to be a little better managed but overall a small complaint.
review from
-
9.6
Non Non
review from
-
5.0
Crew was good once we finally got going We had a 9 hour delay overnight in the Oslo Airport where there was no explanation as to why. Technical difficulties isn't a clear explanation and 9 hours of technical difficulties, which also happened to earlier Oslo flights and would happen to Copenhagen and Glasgow flights the next day, is more than a technical difficulty. It is a breakdown of a plane or several in an overbooked and maxed out fleet that is overburdened, so call it that and be clear. There was far too small compensation (a $10US meal voucher in Oslo buys you nothing and the further $20 for what amounts to a night on the floor is pretty poor) for this very significant delay as well. The airline did not apologise or offer anything for this significant inconvenience to its customers. I was actually in better shape than most because I had purposely planned a longer layover in Reykjavik, but did not get to use to see some sights, because of this. Just know that this is a risk with Icelandair before making plans.
review from
-
2.0
Nice entertainment options for each passenger (movies, tv shows etc). To start off the airline told us our standard carry on did not fit the cabins despite the luggage being a standard carry on per other airline carriers. The planes were packed full and middle seats had no leg room or spaces to store back packs. The temperature control was off. It was 84 F and the air vents were blowing out at least 85 F for the first 2 hours. On the whole I would not recommend flying this airline, you get what you pay for with this and comfort on long flights is a must.
review from
-
6.0
Boarding the bus was crowded, disorganized
review from
-
5.3
Lack of food for a 7hr flight
review from
-
2.0
3 hour delay. Missed connection
review from
-
6.0
They got us from A to B safely...I am grateful. But not a very warm and friendly bunch!
review from
