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Great gourmet food, very clean and comfortable

There is no food without paying $. Only soft drinks are included in your fare.

Some drinks and basic snack will be good. Water should be served at least once an hour. Blankets for folks who might be cold.

Pros: Flight was relatively empty. Professional crew, comfortable seats

Cons: I think they skipped me with food service. Checking up on passengers who may have been sleeping would be nice. Headphones need to be purchased. Limited entertainment options.

Pros: Good selection of entertainment and food was good

Cons: Communication about international COVID requirements before the day of departure.

Pros: Comfortable

Cons: Nothing

Pros: The crew was nice, however, they also give varying information. We had frequent flier tickets and when I checked in, the screen stated no extra charge for check in bags and I also called the customer service. When I got to the airport in Hamburg, they wanted to charge me $100 for a bag. I asked the lady behind the counter to call the main office because she said she has no authority to change the fee. I called the main office and had the person in office tell the agent at the airport that it is a mistake and that there is no charge.

Cons: Better communication between all aspects of the company.

Pros: I liked the northern lights look after boarding upon introduction of the captain and crew members. Everyone was super personal and uninformed looked great. The best part was when they started boarding from the last row, which is the most logical and efficient way to do it

Pros: Fast boarding and on time

Pros: AOK!

Pros: Good experience overall, no issues at all

Pros: Seat was comfortable, enough entertainment, staff is super nice

Cons: I was surprise that we were given food (i.e. sandwich) and blanket on the way to Iceland flight 614, but not on the way from Iceland flight 615. Still don't understand why

Pros: Crew and pilots were amazing. Very comfortable flight.

Cons: Cabin was a little to warm.

Pros: The crew was friendly, the planes clean, flights on time. The blankets were a very nice touch.

Cons: On my first flight, I paid for use of wifi, but it kept kicking me off the connection. Repeatedly, the entire time. On the second flight, there was no option for wifi at all. It would have been nice to pay for wifi once for use all the way to my destination.