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I think that everything could have been better. The woman who checked me in at the airport was awful. She did everything to make us miss the flight. She answered with unwillingness, already mentioning that l couldn’t board because of 2 minutes, and we were in the check-in line for more than 5 minutes. She only solved the problem after we started asking several questions about about her reason for not releasing the boarding pass to us. We had a very stressful boarding.

On the mike they said if you can breathe it means your not wearing your mask properly

Our flight from Cincinnati to Miami was canceled, so we couldn't even use our return flight! Very frustrating.

Plane sat on tarmac waiting for a gate after we landed. Frontier is hubbed in Denver. There is no reason they can't figure out how to coordinate having a plane come into a different gate. They have more gates to choose from than any other airline at Denver.

I couldn't understand the person on the announcement for boarding. Boarding wasn't organized. Everyone was just in one long line waiting to board. The flight scheduled take off was 6:11pm, but actual take off was 7:25. It was explained as crew shortage. Seats were very uncomfortable. They didn't recline, cushioning was minimal and there were no foot rests. There were no complementary beverages or snacks. There was no social distancing. The plane was packed 3 in a row on both sides of the isle. Waiting for luggage was at least half an hour.

The seats and comfort level is zero. Seats dont decline and they even charge for water

Took over an hour for bags to arrive at baggage claim.

Making sure everything is okay with maintenance before boarding plane. Both to and from PHX, there was a maintenance issue that need to be resolved but they let us on the plane and we had to wait an additional 45 minutes plus completing paper work before taking off. Would have been more comfortable waiting in the gate area until issue completely resolved.

It was canceled, and because of that, I lost two days of work.

I never even booked this flight

Just awful

Received email and text flight delayed. Then received another email it was less delayed, rushed to airport and the flight was severely delayed. Landed in Denver and still sitting on tarmac after 30 minutes waiting on a gate

My ludgate did not arrived. Hopefully it will come soon. Very upset about this.

Check in was chaotic. Delays because of late crew is unacceptable. Extreme turbulence was just icing on the cake

I liked that they communicated delays, but there was no rhyme or reason to boarding. Why give zone numbers and then ignore them

Stayed on the runway for an hour before gaining access to a terminal and letting passengers off.

Super uncomfortable seats that did not recline. The worst was we lost a whole day of our vacation bc Frontier changed our flights a couple months before our trip. Scam. We were supposed to be in San Juan by noon one day but did not arrive until morning the next day! And we could not change our VRBO so we paid for a $500 night that we did not use in Old San Juan. First time trying Frontier. Do not think we will again.

Federal mask mandate was a joke, no enforcement at all, just several repeated announcements. MANY passengers ignoring mandate.

Stood in line for almost 90 minutes to check 1 bag. Then the boarding process took about 90 minutes because of having to shuttle everyone to the plane across the cancun airport. It costs money to check a bag, money to pick your seats, and you have to pay for your snacks on the plane too. First and last time I will fly frontier.

I would have appreciated if there had been an agent anywhere that could actually help us. The skeleton crew available had an impossible job.

Apparently, Frontier in Austin flies out of another terminal. So although we arrived at the airport an hour and a half in advance of our flight, we needed to wait for a shuttle, and then shuttle over to the other terminal. When our family of six finally arrived, there was no one to check our two prepaid bags. Already checked in, I headed through security to the gate for help. The poor woman at the gate had an impossible job and could not help me until the plane had been boarded and left the gate. She assured me that she would get us on the next available flight when she had a minute. Unfortunately, the next available flight was over three days later after Christmas. We were forced to buy 6 last minute tickets with another airline (to the tune of a large mortgage payment) to get home for the holidays.