The check in crew was very friendly and efficient. Everything following reflected poorly on the company. Their exit row policy is laughably terrible. I was instructed I was not allowed to use any headphones, I was not allowed to store any luggage at all under the seat in front of me. I was not allowed to keep anything with me at all actually - it all was required to be in the overhead bin (difficult when in the window seat). And then was inexplicably woken up and told I was not allowed to sleep in the exit row either. So no book/reading, no headphones, no entertainment, and not allowed to sleep (in a non-reclining exit seat, of course). It takes a lot to annoy me normally - but this made the cut.