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6 locations in Flagami
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2.0 Poor
Oct 2022
10.0 Wonderful
Nov 2021
2.0 Poor
May 2021
Pros:
drop of was easy - just left the keys in a box next to the guy sitting there at the desk playing on his cellphone.Cons:
<<>> I had reserved a mustang but then when we got there we got a Camaro. The car was dirty when we picked it up. It had dents and some scuffs on outside of the car - which that doesn't bother me but I will not be responsible for those scuffs bc I did do them. When we picked up the car our luggage would not fit (didn't get the car I reserved for) and the young man(the one playing on his phone) was in a quick hurry to leave since they closed at 2pm. I went back in to ask him about the air conditioner and he was gone - no where to be found. So we were stuck with a car with no air for a 3 hour drive to our destination. I had called the next day and could not get a representative to answer. So I called again to report that the air conditioner did not work properly in the car and the fact that the car was dirty inside and out from previous use. The woman on the phone ( I sadly did not get her name) was VERY kind and VERY helpful and tried to find me a replacement near where I was staying. I was told that someone from Hertz would contact me about the issue and I have yet to hear from anyone. (I am back home now so I obviously do not need a rental) She gave me case #210070901. She said that I should be compensated for the trouble/issues with the vehicle - which I think I should. I do not want a voucher for a next time rental bc there will not be one from me for Hertz. My original rental agreement # was - J70027288F6. Kimberly Powell Case # for issues - 2100709012.0 Poor
May 2021
Pros:
The car was ok. Return was easyCons:
The original hertz location could have stayed open longer then 230pm so I could have gotten my rental and not have had to deal with multiple phone calls and an all day ordeal8.0 Very Good
May 2021
Pros:
The car ran great, no issues. The cost was good.Cons:
The rental desk was vacant for probably 25 minutes when we first arrived. I called the number for assistance and there was a bit of a language barrier. Once the employee showed up, he was very nice and there were no issues. Perhaps a little better staffing could help the drop off/pick up experience.2.0 Poor
May 2021
Pros:
I booked the reservation to drop off the car at 4pm on a Sunday. When I contacted Hertz, they told me that the drop off location would be closed at that time and that I would have to either drop it off earlier that day or drop it off the next day. I had a tight schedule, so I could do neither of these. I had to cancel my reservation and use Uber.One location in Flagami
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6.0 Okay
May 2021
Pros:
Dealership was in a very sketchy neighborhood Felt unsafe with late night pickup. People fighting in the parking lot. Woman came in and started screaming the was going to blow the place up Car was nice and clean Staff seemed exhausted due to elements of location and volume of customers waitingCons:
Location2.0 Poor
May 2021
Pros:
Shuttle drivers were gratis.Cons:
Front desk for check in needs help badly in staffing and customer service.2.0 Poor
May 2021
Pros:
Nothing.Cons:
Everything. Someone please call me.6.0 Okay
May 2021
Pros:
Not muchCons:
The fee they advertised was not the one that we got charged6.0 Okay
May 2021
Pros:
What I didn’t like is that I was driving a vehicle for 3 days with the sticker on the plate expiredCons:
making sure they explain sunpass I knew nothing about and making sure vehicle plate is not expired before giving it out6.0 Okay
May 2021
Pros:
Line for pickup took like 1-1/2hrs. Heard plenty of people getting upset with the employees over not having the car they reserved, paying more than anticipated, etc. We luckily didn’t have any issues so that’s good. Drop off was great, easy. Shuttle service was excellent. We felt anxious the whole time due to reading Yelp reviews so we took pictures and double checked everything to ensure we weren’t getting feed/charged for anything weird. But nothing came up.Cons:
Check in should be more organized and efficient. Is there a way to organize based on check-in time? If I have a reservation at 3 I should be able to roll out of there at 3:05. Not 4:30.2 locations in Flagami
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4.0 Mediocre
Oct 2022
2.0 Poor
May 2021
Cons:
Associate was out of the store getting a coffee when I arrived for my scheduled rental pickup, I had to be taken to another store to get the rental because it wasn’t ready, and it was absolutely filthy on pickup. Avoid this rental location.4.0 Mediocre
Feb 2021
Pros:
The car was ready at arrivalCons:
Car was dirty on outside a quick wipe down was done prior to my arrival however it was still very dusty. Inside of vehicle were carpet stains, build up of food in cup holders and faint smell of cigarette smoke. Vehicle would stutter sporadically while on the road. I was concerned throughout the whole trip the car may need service2.0 Poor
Apr 2018
Pros:
Nothing.Cons:
They didn't have a car for me. Didn't know when they would and didn't seem to care. Worst experience ever. Very rude . Will NEVER use them again!!!!!2.0 Poor
Oct 2017
Pros:
NothingCons:
I booked car asking for MIA airport and the system booked me a car in KENDAL (30mn from the airport).... I had the print screen of my research and show it to Budget who simply said: can't do anything for you or Kandal or you are going to lose your money...; That's very helpful...6.0 Okay
Jul 2017
Pros:
The corporate customer service manager resolved my issue and submitting a complaint against the franchise location when she heard the situation. she was extremely apologetic and set me up with an upgraded car at a cheaper than original price. I was so thankful for this manager as she finally got me on the road for my 4 hour drive after a 3 hour delay due to the incompetence of the franchise location at 13760 North Kendall Drive, Miami, FL 33186Cons:
The franchise location at 13760 North Kendall Drive, Miami, FL 33186 is absolutely horrible. I would strongly recommend you stay away from this location. They sent the only car in my rented class to maintenance right before my appointment. They then tried to make me rent a more expensive car instead. After their corporate customer service agreed to cover the difference in the charge I returned to the location 30 minutes after my original arrival. Now the higher cars were unavailable as one was supposedly rented and the other was marked as "wholesale." The rep called in her manager when I would not accept that they had no clue when the original car would be ready and were provided no options at this point. The manager came out immediately yelling they had no options and I could go to the MIA location and try them. She then threw us out when I remained assertive, yet professional. This is a garbage, franchise location, stay far away from them.9 locations in Flagami
Locations in Flagami (Miami)
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2.0 Poor
Apr 2021
Pros:
No and No.2.0 Poor
Apr 2021
Pros:
Nothing! Got to the company and they didn’t even have any cars available. They stated that they haven’t received cars back in from other users so they would have to call us when a car was ready. Ended up canceling the reservation and not having anything. The customer service was VERY unprofessional and unbelievable. If they knew they didn’t have any cars, they should have called everyone to let them know. It was 4 other reservations that came in the same time I was there and had the same issue.Cons:
Next time if they know they don’t have any cars they need to block out receiving reservations instead of taking my money to book a car they know they don’t have.2.0 Poor
Mar 2021
Pros:
They did not have enough cars for customers, blamed spring break. Stranded people were upset. I got a car as a favor it seemed. But it was old and dirty inside and out (while Covid-19 is still going on), it felt gross, I wiped driver's area myself. I had to ask to get the dirty glasses cleaned. Also dashboard signaled car needing service. Card processing tool was malfunctioning. I had to ask how tolls work in Florida, no info offered. Gave me wrong closing time (on paper, and verbally by the kind but uninformed rep who processed my pick-up) thus I found location closed at drop-off! The representative locked in the office was reluctant to offer assistance. Stressful. It all felt chancy, unreliable, unsettling.Cons:
Should be prepared with sufficient vehicles to match bookings. Clean the cars well. Have knowledgeable and proactive staff. Have consistency in published business hours on all platforms. Provide right info on paper. Have an automated system to send a alert text to renters with drop-off location and time the day before. And, answer the phone!!2.0 Poor
Mar 2021
Cons:
I had a reservation but when I went to pick up the car at the assigned time there were NO CARS AVAILABLE. Unforgivable.6.0 Okay
Mar 2021
Pros:
People were friendly and helpfulCons:
Had to wait over 1 hour and 30 minutes to receive my rental because they stated they ran out of cars.10.0 Wonderful
Feb 2021
Pros:
Yes they wereCons:
Lower prices2 locations in Flagami
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1.9 Poor
Jun 2021
8.0 Very Good
Jun 2021
Pros:
Friendly staff, loved the Chrysler 300.Cons:
My initial flight was delayed so I called asking if I could pick up the car the next day, I was told it wouldn't be a problem but the person I spoke with didn't ask my name or reservation number. When I got there the next day, there were no Chrysler 300's available and I got a Kia Optima that smelled like body odor. I was able to take it to the airport Avis and get the Chrysler thankfully, and everyone was great that I dealt with, but obviously it would have been ideal to get the car I requested at the location I planned. Otherwise I would have just gone to the airport spot.2.0 Poor
Jul 2018
Cons:
Avis car rental in Kendall as well as in MIA is the biggest joke I have ever seen. Although you have a valid reservation, they DO NOT HAVE ANY CARS to rent. Never ever again!!! Ruined and complicated my friends' vacation10.0 Wonderful
Dec 2017
Pros:
Off airport pickup (SW 40th St, Miami), saving airport add-ons, “as advertised”, quick and friendly, no surprises or hard up-selling effort.2.0 Poor
Feb 2017
Pros:
Nothing.Cons:
I thought I was picking my car up from the Miami airport. Turns out I had to take a cab to another rental agency a few miles into Miami. Once there, my car was ready but not at the same price I booked the car for.4.8 Mediocre
Feb 2017
Cons:
Hi I was deeply disappointed to learn that I'm not insured against 3rd party liability! The rental price went up by 14$/day which was no longer a bargain. Kindly, change the information provided to the customer. I'd also appreciate a remedy from your side for the incurred $14x13 days expenses. Plus, I received no offer to prepay tolls - so I'd be paying more after.One location in Flagami
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3.6 Poor
Mar 2018
Cons:
I was kept waiting at the airport for over an hour without a phone. A kind gentleman called them for me and they still didnt come gor another 40 minutes. When I arrived there were hidden charges that were never mentioned when booking. I was disgusted.2.0 Poor
Dec 2017
Cons:
They didn't want to accept my insurance coverage even if I had proof wanted to charge me an extra $15 a day to have insurance with their associates making the total cost more expensive than other rental car companies. Resulted in not using their service because of false information and ended up having to pay for a cab back to Hallandale $50 trip.2 locations in Flagami
One location in Flagami
One location in Flagami
One location in Flagami
One location in Flagami
One location in Flagami
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Please Go To Fox Counter
+1 305 602 9320
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from RM 10/dayLocations in Flagami (Miami)
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3939 NW 26 th st
+1 866 303 7483
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Miami airport
+1 305 870 0397
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Miami airport
+1 305 526 0440
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7250 Nw 11 St
+1 305 267 5558
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4041 Nw 25 st, Miami, Florida
+1 786 449 6660
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