Traveller reviews
Overall rating
6.9
Good
Based on 1,034 reviews
Boarding
7.3
Comfort
7.0
Crew
7.8
Entertainment
5.9
Food
6.1
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Eurowings information
| IATA code | EW |
|---|---|
| Routes | 670 |
| Top route | Palma de Mallorca Son Sant Joan to Duesseldorf Intl |
| Airports served | 133 |
| Top airport | Duesseldorf Intl |
Eurowings traveller reviews
Pros
"Crew was very friendly!"
(in 17 reviews)
"Seats were comfortable."
(in 4 reviews)
"Staff at the airport (ticket counter and check-in) were very polite"
(in 1 review)
Cons
"The flight ran two hours late."
(in 6 reviews)
"They lost our luggage Major bummer"
(in 4 reviews)
"The flight was delayed."
(in 34 reviews)
Recent reviews
Traveller rating
45
47
34
30
34
Find reviews that mention:
ticket counter
lost our bags
connecting flight
travel plans
flight was delayed
price was good
drink is included
flight from hell
airline was horrible
missed connection
crew was very friendly
comfortable with decent
new airline
great flight
seats were comfortable
short flight
hours late
original flight
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6.8
Pros: The flight was fine.
Cons: Super delayed. I arrived in Vienna at night with no further outbound flights because of the delay. Also, the airline will not accept responsibility for the missed connection so Im done with Eurowings.
review from
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8.4
Pros: It flights themselves were fine. A 45 minute delay sucked though.
Cons: Service & Notification. The airline switched my itenerary without alerting me which made me miss a connection. The resulting troubleshooting with the airline has been non-existent. I will not fly Eurowings again.
review from
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8.6
Pros: Seat was very comfortable. Crew was excellent
Cons: The warm sandwich with the snack was just OK; rest of food was pretty good
review from
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6.0
Pros: The flight was pretty smooth considering it was a small plane.
Cons: I did not appreciate having to give my hand luggage into the hold which meant that I did not have any money to purchase any drinks on the flights and I was also sitting next to an overweight man which made it very tight for space.
review from
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4.0
Pros: ?
Cons: No
review from
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10.0
Pros: Row 3, loads of leg room, the filter coffee was excellent, just a really calm, well run flight
Cons: Seat prices were expensive and should really be free as if you are a family of 4, this will add well over £50 to your flight costs.
review from
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3.0
Pros: Entertainment was good.
Cons: The crew was horrible. They walked through the aisles with no regard for passengers seated in the aisles. No food over a 9 hr transatlantic flight. This was not explained in the ticket. This was absolutely absurd. I have never experienced that before
review from
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3.6
Cons: The flight was delayed 40min So i missed the connection in Leipzig
review from
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8.0
Cons: The temperature at altitude was far too warm for my comfort.
review from
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8.5
Pros: The plane left and arrived on time.
Cons: The seats were just okay, not comfortable. No snacks or drinks were complimentary.
review from
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8.4
Pros: Boarding and getting off the plane was fast
Cons: Our luggage space was occupied with bags from passengers from other rows.
review from
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3.5
Cons: It was so late and we were not told anything!!!
review from
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3.5
Pros: Punctual
Cons: Seats
review from
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10.0
Cons: Paid for high speed WiFi Could not even check my mails
review from
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10.0
Pros: Easy boarding
Cons: Leaving on time
review from
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2.0
Cons: Late
review from
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9.0
Pros: It was efficient
Cons: More comfortable
review from
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3.6
Pros: Awful!!!!
review from
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2.0
Very poor service
Pros: Nothing
Cons: Everything from checking in where I asked for an aisle seat and was informed that I was given an aisle seat just to find that I was given a middle seat on both legs even though I had checked in for the second leg of the trip. Added to which my luggage is now missing
review from
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2.0
Cons: I missed my connection in Dusseldorf because none of the 12passport gates worked. Two border agents tried to handle the crowd, but I arrived at the gate 1 minute after flight close. Neither the agents at the gate nor at the transfer desk were willing to help me get to Manchester. Never fly EW again.
review from
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4.4
Cons: The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water.
review from
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3.6
Cons: No fue posible hacer el check-in con anticipación, me enviaron información sobre el vuelo el mismo día, mientras viajaba en otro vuelo previo por lo que no pude verlo a tiempo y, además, la información que enviaron estaba en alemán (ningún otro idioma!). Casi pierdo el vuelo por la mala información.
review from
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7.0
Nothing special
Pros: Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean. Ohh and the y didn’t loose my luggage (as I was travelling through connections, I was worried bit).
Cons: No food or drink is included in the price, narrow seats, delayed flight. We were already seated when it turned out the departure will be delayed by 30 mins. No toilet use during this time....
review from
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7.0
Nothing special
Pros: Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean.
Cons: No food or drink is included in the price, narrow seats.
review from
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6.5
Pros: The crew was fine and boarding was efficient.
Cons: We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00.
review from
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8.0
Pros: The crew was very attentive and personable during the flight.
Cons: Our departure was delayed 2 hours because an unaccompanied minor was placed on the wrong flight--UA's fault. That began a domino effect of missed connections. When the landed, We were given little information on how to re-book and had to wait in several long lines. All told, 12 hour delay to Milan
review from
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10.0
Pros: Smooth experience, no problem.
review from
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6.5
Cons: Boarding took ages. And there were no announcements telling passengers what was causing the delay.
review from
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8.0
Pros: The flight was quick and they waited for our flight from JFK, which had been delayed and arrived and hour later than scheduled.
review from
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10.0
Pros: Seats were comfortable
Cons: Change in gate was not anounce
review from
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6.0
Pros: The crew was welcoming and friendly. The choice of movies was awesome.
Cons: The seat i was in had many stains on it and there was garbage under my seat. Someone needs to clean better... Also, need to look at passengers more closely as at least 2 still had cell phones on at take off
review from
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8.5
Cons: Riding a packed bus to the plane was awful.
review from
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5.6
Pros: Crew was very friendly!
Cons: The plane smelled terrible - almost like one of the toilets had backed up.
review from
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10.0
No proplem at all
Pros: Very fast check in. No problems
Cons: Nothing
review from
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7.6
Pros: The crew was nice, seats were comfortable.
Cons: I didn’t appreciate the surprise of having to pay $50 Euros to bring my bike, which then required I leave the baggage drop off line, go to customer service to pay, return to the baggage line to pick up my bag and boarding pass, and then go to the special luggage handling line.
review from
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7.5
Cons: More legroom. And not having to pay for a simple glass of water.
review from
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3.6
Pros: I am still in one piece after flying.
Cons: The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.).
review from
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4.0
Pros: I felt safe on board... the cabin crew members at least got that right. The toilets were clean.
Cons: Better entertainment system... better food and more courteous cabin crew members.....
review from
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2.0
Cons: Everything, flight was super late, no explanation whatsoever,
review from
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2.0
Cons: Flight was cancelled, difficult rebooking.
review from
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2.0
Pros: Nothing
Cons: Everything
review from
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8.5
Pros: No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats
review from
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8.3
Pros: I’ve flown with various airlines and must say that I was very impressed with this crew. I guess it was because they all were young and didn’t füdisplay burnout as so many other flight attendants show when dealing with their customers.
Cons: On both flights the control forty didn’t work.
review from
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8.0
Cons: Nothing except control for entertainment didn’t work
review from
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7.6
Pros: Seats at the front are comfortable with space for the legs.
Cons: One drink within almost 4 hours flight is not enough.
review from
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4.3
Pros: Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful.
Cons: Information
review from
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8.0
Nice propeller flight
Pros: Good view with the high winged propeller plane
Cons: Small overhead storage
review from
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6.3
Pros: The flight was 20 mins faster, boarding was OK. The ladies on board were doing a good job
Cons: Unfortunately the seal with extra legroom was comparable with a standard seat from other mid-distance airlines. The food & drink service was only from very limited quality. There was no entertainment on the seat, only with wi-fi oboard on your own handheld.
review from
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6.0
Budget - don’t expect much
Pros: Boarded and departed gate on time. Efficient.
Cons: Not the friendliest.
review from
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3.3
Pros: Was on time
Cons: The food was horrible junk. I can not imagine, how anybody can dare to offer this somebody to eat. Headphones were extra pay.
review from
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4.0
Delayed and lost my connection in venice
Pros: The price
Cons: Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection.
review from
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4.0
Cons: Terrible hard landing
review from
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8.0
Pros: It was ok
review from
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9.3
Great simple airline
Pros: Quick efficient boarding - on time.
Cons: Not terribly comfortable seats but for short haul flights, just fine.
review from
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7.3
abysmal boarding experience, good flight
Pros: Friendly and attentive crew.
Cons: There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass.
review from
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8.3
No frills in a very empty plane, fine if you have realistic expectatio
Pros: The plane was almost empty, I had a whole row for myself (albeit with very limited legroom)
Cons: Can't comment on food as it isn't provided with the basic fare.
review from
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7.3
Pros: On time
Cons: N/A
review from
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7.0
Cons: Too late and not too much Information about that
review from
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10.0
Pros: Muy cumplidos y personal amable
review from
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9.3
Pros: Very speedily boarding, crew dealt with a passenger with a large bag well.
Cons: Chair didn’t lean back, unclear that water wasn’t free
review from
Flight status
Eurowings route map
Top airports served by Eurowings
- Duesseldorf Intl Airport (DUS)
- Stuttgart Echterdingen Airport (STR)
- Hamburg Airport (HAM)
- Cologne Köln/Bonn Airport (CGN)
- Berlin Brandenburg Airport (BER)
- Palma de Mallorca Son Sant Joan Airport (PMI)
- Munich Franz Josef Strauss Airport (MUC)
- Vienna Intl Airport (VIE)
- London Heathrow Airport (LHR)
- Zurich Airport (ZRH)
- Milan Malpensa Airport (MXP)
- Budapest Ferenc Liszt Intl Airport (BUD)
- Barcelona Barcelona-El Prat Airport (BCN)
- Dresden Arpt Airport (DRS)
- Dortmund Airport (DTM)
Eurowings contact information
- EW IATA code
- +49 180 6 320 320 Call
- eurowings.com Visit
Overview of Eurowings
Mainly focusing on low-cost direct services across Europe, Eurowings flies to more than 25 countries. Based in Düsseldorf, the carrier has more than 10 additional operating hubs across Germany, Austria, Kosovo and Spain. This spread of facilities allows point-to-point scheduling and the ability to minimize operating costs that are typically passed down to customers. Transatlantic flights are also available to the United States, Mexico and the Caribbean. Long-haul services such as these are predominantly operated out of either Munich, Cologne or Düsseldorf.
It is solely owned by the Lufthansa Group and functions as the budget carrier of the major airline. Aviation partnerships and route networking assisted by the parent company provide opportunities for Eurowings to maintain a wide variety of low-cost flights. Codeshare agreements are held with several major carriers, including United Airlines, Air Canada, Singapore Airlines, Brussels Airlines and Swiss International Air Lines.
A combination of Airbus, Boeing and De Havilland aircraft make up the airline’s fleet. Short-to-medium distance jets such as the Airbus A320 family are the preferred models. These fuel-efficient, narrow-body planes are ideally suited to the demands of direct services within Europe. Larger airlines, such as the Airbus A330, are chosen for transcontinental services, with the capacity to hold roughly 300 passengers. The fleet are decorated with a blue and maroon tail, while there is a special aircraft painted in Borussia Dortmund Football Club colors.
Customers can choose between Economy and Business Class on Eurowings flights. Business Class provides increased legroom as well as a free adjacent seat on short-haul routes. On long-distance flights, the Business Class seats recline to a flat bed.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.