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Baggage

Cons: It was not mentioned in the tickets that it's without baggage.

Cons: It was last uncomfortable seat, but not the last free one.

Czech Airlines completely failed - lost all luggage & slow service

Cons: Czech Airlines flew the plane from St Petersburg to Prague with no checked luggage for anyone on board. We waited about 30 minutes at the baggage claim, no luggage showed up, and then there were only 2 people from Czech Airlines to help over 100 people process the lost luggage claims, which took another 4 hours, for a flight that was already delayed almost 2 hours. I would never fly this airline again due to this incompetence, poor service, and treatment. At least we got our luggage back about 36 hours later.

Flight was late

Pros: Once on board crew was attentive

Cons: Delay after delay. Long wait periods even when on board. Crew challenged even at gate to check in. No clear direction to lines at desk to check in. People getting confused signals.

Flight from Amsterdam to Prague

Pros: Nothing!

Cons: The flight was delayed by 2 hours in total with 20-25 minutes delays each time the flight time came nearer without information of the reason. Even in flight we were made to sit without AC for 20 min before take off. No apology or explanation was given which was disappointing.

Trip to your trip

Pros: Successful flight.

Cons: Bused to terminal. No refreshments or entertainment. Everything slow.