Traveller reviews
Overall rating
6.6
Good
Based on 244 reviews
Boarding
7.0
Comfort
6.7
Crew
7.4
Entertainment
6.2
Food
6.2
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Copa Airlines information
| IATA code | CM |
|---|---|
| Routes | 154 |
| Top route | Cancun to Panama City Tocumen Intl |
| Airports served | 77 |
| Top airport | Panama City Tocumen Intl |
Copa Airlines traveller reviews
Pros
""Nice crew, work well together!""
(in 466 reviews)
"Everything was great as usual."
(in 277 reviews)
""the food was good, good sandwich""
(in 206 reviews)
Cons
"Spirit customer service was horrible."
(in 31 reviews)
"More comfy seats and entertainment options."
(in 214 reviews)
"the flights were on time."
(in 185 reviews)
Recent reviews
Traveller rating
2190
821
531
511
15
Find reviews that mention:
flight attendants
connecting flight
great flight
crew was great
food was good
food service
great service
flight was on time
entertainment system
business class
security check
customer service
good experience
la comida
bad food
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2.0
My baggage was lost for several days
review from
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8.0
In line to get boarding pass, copa airlines required a form for entering US. I didn't have it; i had no idea it was required. They had no paper copy of this form and I didn't have strong enough internet (airport internet not strong enough) on my phone. they sent me to a store across the way to get internet. That store was kind to oblige, but the internet connection was still too weak to pull up the form. Finally the staff pulled it up on her phone, entered my information and made me take a photo of the approved form on my phone that i could show to the copa staff to get my boarding pass. Not a good way to start the day 4am in the morning. The other problem, going both ways, i could not pre check-in either time. None of the confirmation numbers I had would work and i kept getting a weird message that said "contact your primary airlines" or something similar.
review from
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2.0
Way too hot
review from
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2.0
It was so incredibly hot
review from
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2.0
Despite the fact that I had already bid for and received an upgrade to business class for US$195 (which the airline's upgrade offer and stated policies guaranteed would include more luggage allowance), Copa Airlines extorted money from me by threatening to deny boarding unless I paid for luggage (two suitcases). Since I'm short and do not need the leg room, the only reason I bid for the upgrade was because I wanted the luggage allowance that came with the upgrade. Despite Copa Airlines's own policies, clearly stated on their website about conditions that came with upgrades and business-class luggage allowances, their check-in staff at first told me the rules have changed, then lied again (to both myself and airport officials) and said that the promised luggage allowance did not accompany my upgrade. Copa Airlines conducts corrupt business practices and should be fined for their violation of contract law and barred from further operations until they can ensure legal and fair treatment of their customers.
review from
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2.0
Despite the fact that I had already bid for and received an upgrade to business class for US$195 (which the airline's upgrade offer and stated policies guaranteed would include more luggage allowance), Copa Airlines extorted money from me by threatening to deny boarding unless I paid for luggage (two suitcases). Since I'm short and do not need the leg room, the only reason I bid for the upgrade was because I wanted the luggage allowance that came with the upgrade. Despite Copa Airlines's own policies, clearly stated on their website about conditions that came with upgrades and business-class luggage allowances, their check-in staff at first told me the rules have changed, then lied again (to both myself and airport officials) and said that the promised luggage allowance did not accompany my upgrade. Copa Airlines conducts corrupt business practices and should be fined for their violation of contract law and barred from further operations until they can ensure legal and fair treatment of their customers.
review from
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2.0
One of the crew wouldn't let me in the plane even tho I had a negative covid test and the plane flew away because of that Karen Then another lady looked at my test and said everything is good
review from
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2.0
The flight from Quito departed late and arrived 1:30 hours late at Panama. No golf kart to bring us to the gate of our connecting flight to Chicago. Had to run across the entire Panama airport to get to that gate. The plane was still there but they refused to reopen the gate for us. Had to stay 24h at the airport for the next flight. Copa Airlines wouldn’t provide any hotel or meal voucher. Terrible staff at Panama airport, poor organization. They couldn’t wait 5 min for their connecting passengers…
review from
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10.0
Excelent
review from
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10.0
Excellent service
review from
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10.0
Flight attendants are very kind. Excellent
review from
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10.0
Seats we not comfortable despite paying Extra. The food was TERRIBLE, uneatable. There was no entertainment onboard: the movie playing forcefully on all passagers, Skyscraper was inappropriate for my 9 & 3 year old children
review from
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4.0
The seats were particularly uncomfortable. Boarding personnel didn’t wait long enough so there were a lot of people waiting to get into the plane & standing inside the plane. This could Be helped by boarding the plane orderly as Avianca does
review from
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2.0
Better communication with travelers, couldn’t board for the trip because the return ticket wasn’t print by the airline it self, even though and had an return ticket printed from my info. Was send to me on my mobile. Then I was told I can travel on a letter flight because they had seat available and I just need to go to Avianca airline to make they print the ticket which I did and when I arrived at 2:00pm as I was told this was my surprise I can’t make the trip and if I want to travel the fallowing day I needed to buy a new ticket for $900+ are the loosing it? Or my other option is to travel on the 30th of August and pay the penalty to change the ticket which I did.😣👎 that was my experience.
review from
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8.0
I liked this airline. They seemed to be very efficient
review from
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8.0
Check-in great, crew is very nice. Offer one of the two meal options without meat (vegetarian).
review from
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8.0
Check-in great, crew very nice. Offer one of the two meal options without meat (vegetarian ).
review from
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10.0
Awesome
review from
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2.0
Flight got canceled after I paid extra for seats and business upgrade.
review from
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10.0
I had an excellent experience with everything. I will definitely fly with Copa Airlines in the near future.
review from
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10.0
Staff was very professional and helpful. The flight was excellent. The seats counts be comfier and they should have tv’s.
review from
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8.0
No wifi Short selection of films
review from
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10.0
Hello, this is my first time flying with Copa and I was very pleased with the staff. Since the starting of my journey. Very amable and helpful in every way and form. I thank you for your professionalism and work ethics. Thanks
review from
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10.0
Thank you for your good service
review from
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4.0
Made us go through security again at the gate after going through airport security and TSA to get to the gate. Wouldn’t allow us any water or to go use the bathroom while waiting at the gate unless we wanted to go through the security process again. So hot on the airplane and they wouldn’t adjust the temperature. I was burning up and couldn’t get enough water. Too cramped for that long of a flight. Airplane is designed for shorter distances. Un human conditions
review from
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2.0
i paid for seats 5A forward and the changed me again and separated with a minor that were traveling together i talked abouth changing my seat and they gave me seat 33 and nobody apologized and they did not return the money that i paid my seat did not
review from
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2.0
the seat did not recline and they gave me another seat number
review from
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8.0
I liked that the staff was very well organized and attentive.
review from
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10.0
Need screen with music or movies
review from
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10.0
Need screen with music or movies
review from
Copa Airlines FAQs
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Flight status
Copa Airlines route map
Top airports served by Copa Airlines
- Panama City Tocumen Intl Airport (PTY)
- Miami Airport (MIA)
- Mexico City Benito Juarez Airport (MEX)
- Orlando Airport (MCO)
- Santiago Arturo Merino Benitez Airport (SCL)
- New York John F Kennedy Intl Airport (JFK)
- Havana Jose Marti Intl Airport (HAV)
- San José Juan Santamaria Intl Airport (SJO)
- Cancun Airport (CUN)
- Bogotá El Dorado Airport (BOG)
- Medellín Jose Maria Cordova Intl Airport (MDE)
- Punta Cana Airport (PUJ)
- Lima J Chavez Intl Airport (LIM)
- Washington, D.C. Dulles Intl Airport (IAD)
- Guayaquil Jose Joaquin de Olmedo Airport (GYE)
Copa Airlines contact information
- CM IATA code
- +1 800 359 2672 Call
- copaair.com Visit
Overview of Copa Airlines
When flying with Copa Airlines, guests are able to download the Copa Airlines app in order to access the Copa Showpass, an entertainment system that allows you to watch television shows and movies on your personal device during the flight. To take advantage of this feature, simply make sure that you have downloaded the app for free before your plane takes off.
Depending on what services you would like to have during your flight, you can choose from either Economy or Business class. Economy comes with standard amenities like drinks, snacks, access to the plane’s built-in entertainment system, and carry-on baggage, while Business will give you access to premium wines, a toiletry kit, priority check-in and boarding, pillows, blankets, and a hot meal.
With Copa Airlines, customers can travel to over 80 different destinations that are located throughout the Caribbean, North America, South America, and Central America. While Jamaica, Haiti, and the Bahamas are popular countries to visit in the Caribbean, the countries of Brazil, Argentina, and Colombia are some of the most popular destinations that are visited in South America.
This airline uses six different types of aircraft that make up its fleet of over 95 planes. Almost all of them are either Boeing or Embraer, and the Boeing 737-800 is the most often used, with a capacity of between 154 to 160 passengers. The Boeing 737 MAX 9 is commonly used for long haul flights, as it contains engines that are meant to be used internationally and can fit the highest number of passengers, which is approximately 166.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.