Traveller reviews
Overall rating
7.9
Good
Based on 12,678 reviews
Boarding
8.2
Comfort
7.9
Crew
8.3
Entertainment
7.4
Food
7.6
Find cheap flights on Copa Airlines
Return
Economy
Copa Airlines information
| IATA code | CM |
|---|---|
| Routes | 171 |
| Top route | Panama City Tocumen Intl to Mexico City Benito Juarez |
| Airports served | 80 |
| Top airport | Panama City Tocumen Intl |
Copa Airlines traveller reviews
Pros
"Nice crew, work well together!"
(in 1512 reviews)
"Copa offers great flight food."
(in 668 reviews)
"Crew's service good, punctuality excelent."
(in 984 reviews)
Cons
"Spirit customer service was horrible."
(in 64 reviews)
"the flights were on time."
(in 528 reviews)
"And food was not good."
(in 894 reviews)
Recent reviews
Traveller rating
1756
963
566
311
309
Find reviews that mention:
business class
customer service
flight was on time
flight attendants
great flight
great service
good food
la comida
crew was friendly
food service
short flight
great airline
seats were uncomfortable
individual screens
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6.0
Pros: Both of my flights were on time which i know sounds basic but all of the flights i’ve catched from SJO to X were late and this time my connection in Panama was only 1h15 and we got there earlier, so that was nice!
Cons: A bunch of seats were free and we were mostly sat all together (3 person next to each other).. With the covid situation i think it could be good to be more separate if possible
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10.0
Cons: Food
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10.0
Pros: Food
Cons: Food
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8.0
Pros: On time
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4.0
Pros: Ordered boarding
Cons: Cleanliness, comfort!, less crowded
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4.6
Pros: Nothing
Cons: Confort, less crowded, cleaner,
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9.6
Pros: On time excellent attention perfectly clean
Cons: Food
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10.0
Pros: The seat was decent
Cons: A little late for departure, still loved it
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2.0
Cons: Sure. I had booked a two week vacation in Brazil. All hotels, car rental and guides booked. Copa changed my fligjt at the last minute and out of the 14 days vacatipn I had in Brazil, they would have me spend 6 days in Panama City!!! Lost of small fortune with hotels, car rentals amd had to buy another ticket with Latam. They are a scam!!
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10.0
Pros: The scedule
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10.0
Pros: The timer all the flight was excellent
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10.0
Pros: yes good
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10.0
Cons: Food
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8.0
Cons: Food and entertainment
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7.3
Pros: You are so good all the time.
Cons: We understand that this time is tough because the Coronavirus, they took care of all of us, and also they were kind and friendly. Thank you so much, for everything
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7.0
Pros: You were on time, that is the most important thing in a fly
Cons: You could improve your entertainment, you are not a cheap company
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10.0
Pros: Staff at airport and flight crew.
Cons: Nothing. Great job.
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10.0
Pros: Crew and i ohhh ver all copa experience.
Cons: Nothing. I am now a loyal Copa flier. Any of my trips to Latin America I will consider flying with Copa
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8.0
Pros: Crew was great. Supportive and friendly. Plane was clean and comfortable.
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8.0
Pros: The service
Cons: N/A
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6.0
Pros: The crew on that flight was really good.
Cons: The boarding process, especially out of Panama
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2.0
Cons: Due the COVID-19 El Salvador closed its boarders, leaving me unable to fly. I have sent two emails, called and spoke to a customer service representative who treated me unprofessionally and rude. After that I have been calling numerous times with a wait of over 25 minutes each time and I still have to answer from you as a company. I am extremely disappointed and want an answer soon.
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5.3
Pros: No drink because didn’t open de bottle. No one care about it.
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6.0
Cons: the seat too back
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6.0
Cons: number of seat. too back
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4.0
Pros: Seats were comfortable
Cons: Flight was delayed by 30 minutes for No Reason
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5.6
Pros: Sears we’re comfortable
Cons: Flight was delayed by 30 minutes for no reason
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4.6
Cons: Were to plug a charger, pillows, tv screens
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5.0
Cons: Phone chargers, screens on the seats, pillows
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2.0
Pros: That there was seltzer
Cons: The management of preparing the flight and plane so that it was ready for the trip!!
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9.3
Pros: Everything has gone very well.
Cons: The food (egg) made me get a little bit sick but it wasn’t a big deal.
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10.0
Cons: Very good
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9.0
Pros: Yes the crew was good
Cons: For me all was ok
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8.0
Pros: Crew was amazing. I was thinking of upgrading to business class but did not know how
Cons: copa is great
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10.0
Pros: Yes
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10.0
Pros: Yes. Was excellent.
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10.0
Pros: Yes. Everything was extraordinary well.
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8.0
Pros: Copa was convenient and easy. Very easy boarding process and I appreciated the day flight.
Cons: This is a business class that is equivalent to a US carrier domestic first class. Good seats, not lay flat but wide on my 737-800. The food and service emulated say American Airlines Domestic 1C as well. Everything was just good enough, and much cheaper that international business on the majors.
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7.6
Pros: Good food
Cons: Departure delayed over an hour for technical problems.
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8.3
Pros: The seat comfort and staff especially the captain - very engaging
Cons: WiFi on the airplane to access flight map and other services.
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10.0
Pros: It was an excellent trip, but the entertainment needs to be improved.
Cons: More options on entertainment, needs variety.
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6.6
Cons: Just like every other airline, small seats.
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4.3
Cons: The amount of turbulence experienced was ridiculous. The landing was rough. This was the same for every flight with Copa on my round trip from SJO to MDE. This was extremely concerning.
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8.0
Cons: The seats are very uncomfortable but other than that it was wonderful!
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8.6
Cons: This flight didn’t appear in AeroMexico’s system. We had to get our boarding passes in Mexico city, but our original departure was from YUL.
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10.0
Pros: Profesional, on time and quality service. A tremendous difference to the US Carriers. A+ based on price, service and amenities
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10.0
Pros: EVERYTHING WAS OK
Cons: PERFECT FLY
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7.0
Cons: Food was really bad
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10.0
Pros: The flight attendant crew was really friendly and professional.
Cons: An option to stay in panama forever.
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6.3
Cons: Not being delayed and staying 3 days in Panama
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8.3
Pros: Amazing crew, attentive pilot
Cons: A lot of turbulence
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8.0
Pros: Crew was great. Food was acceptable. Really comfortable flight.
Cons: Entertainment could have been better. Tvs per seat to wAtch movies what we want
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10.0
Cons: Everything was great
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10.0
Cons: It was awesome
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10.0
Cons: Easy and fast acces to aircraft.
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8.3
Cons: Some passengers bring two or more big carry ons and the airline should police its own rules better.
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4.3
Cons: Be on time as sceduled
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10.0
Pros: Yo había ido al sanitario, cuando regrese ya habían repartido los jugos, la aeromosa muy atenta me llego a preguntar si quería jugo y me lo llevaron.
Cons: Al momento de dar las instrucciones de seguridad, creo que los pasajeros prestan más atención y entienden más si hay alguien del crew al frente dando ejemplos de cómo hacerlo. Todo lo demás excelente!
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7.6
Pros: Crew was great. Seat not super comfortable, worn out support. Entertainment very limited for five hour flight. One movie option playing on shared screens. A kid movie.
Cons: More comfy seats and entertainment options. Crew, however, was excellent.
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8.0
Pros: Good customer service.
Cons: Pretty good all around.
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Flight status
Copa Airlines route map
Top airports served by Copa Airlines
- Panama City Tocumen Intl Airport (PTY)
- San José Juan Santamaria Intl Airport (SJO)
- Cancún Airport (CUN)
- Bogotá El Dorado Airport (BOG)
- Havana Jose Marti Intl Airport (HAV)
- Guatemala City La Aurora Airport (GUA)
- Miami Airport (MIA)
- Medellín Jose Maria Cordova Intl Airport (MDE)
- Lima J Chavez Intl Airport (LIM)
- Sao Paulo Guarulhos Intl Airport (GRU)
- Santiago Arturo Merino Benitez Airport (SCL)
- Guayaquil Jose Joaquin de Olmedo Airport (GYE)
- Mexico City Benito Juarez Airport (MEX)
- Santo Domingo Las Americas Airport (SDQ)
- Punta Cana Airport (PUJ)
Copa Airlines contact information
- CM IATA code
- +1 800 359 2672 Call
- copaair.com Visit
Overview of Copa Airlines
When flying with Copa Airlines, guests are able to download the Copa Airlines app in order to access the Copa Showpass, an entertainment system that allows you to watch television shows and movies on your personal device during the flight. To take advantage of this feature, simply make sure that you have downloaded the app for free before your plane takes off.
Depending on what services you would like to have during your flight, you can choose from either Economy or Business class. Economy comes with standard amenities like drinks, snacks, access to the plane’s built-in entertainment system, and carry-on baggage, while Business will give you access to premium wines, a toiletry kit, priority check-in and boarding, pillows, blankets, and a hot meal.
With Copa Airlines, customers can travel to over 80 different destinations that are located throughout the Caribbean, North America, South America, and Central America. While Jamaica, Haiti, and the Bahamas are popular countries to visit in the Caribbean, the countries of Brazil, Argentina, and Colombia are some of the most popular destinations that are visited in South America.
This airline uses six different types of aircraft that make up its fleet of over 95 planes. Almost all of them are either Boeing or Embraer, and the Boeing 737-800 is the most often used, with a capacity of between 154 to 160 passengers. The Boeing 737 MAX 9 is commonly used for long haul flights, as it contains engines that are meant to be used internationally and can fit the highest number of passengers, which is approximately 166.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.