Traveller reviews
Overall rating
7.5
Good
Based on 252 reviews
Boarding
7.7
Comfort
7.6
Crew
8.2
Entertainment
6.9
Food
7.1
Recent reviews
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Find reviews that mention:
boarding
city airport
short flight
extra luggage
professional airline
free snack
great views
staff were great
coming off the plane
rest of the plane
different experience
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2.0
Flight was cancelled. .
Cons: Flight was cancelled. No feedback or compensation from SAS.
review from
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8.0
CityJet to LCY
Pros: The staff were great.
Cons: The seats were quite tight. While they can't control it, there were also 3 screaming kids, so that colored my experience a bit.
review from
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10.0
Nimble plane. Easy and comfortable.
Pros: These are small planes, four seats across. Very nice and new looking. Comfortable. Great crew. Easy Boarding. The jet is pretty nimble and made some fairly sharp turns at various points. It was kind of fun. Great views of the ground. Some people might have found the turns a little too exciting.
Cons: I ordered breakfast, and I think they forgot to bring it to me. It ok, I had another breakfast on the previous SAS flight.
review from
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10.0
A very Professional airline
Pros: Everything
Cons: Not a thing
review from
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8.0
Pros: Agent was very helpful with checked baggage.
review from
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8.0
Staff as-ever great
Pros: Staff uber friendly and helpful. Quick efficient boarding & easy digital boarding pass system (much more straightforward than other airlines).
Cons: No healthy snack option (even pretzels would have been better than the Choc/biscuit option)
review from
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2.0
Cons: See my comments from the questions above since this connection never happened
review from
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6.4
Cons: Seats were really uncomfortable
review from
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6.0
Cons: flight was extremely late - many on board had connections for trans Atlantic flights causing running through the airport to make next flight
review from
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10.0
Pros: Everything
review from
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4.6
Will fly aer lingus next time!
Cons: delayed by 2 hours with little information as to reason. Very poor communication
review from
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7.0
Transfer nightmare I had very l
Cons: I had very little time and help when I missed my original connecting flight. I couldn’t find the service desk and when I finally did I had to wait to find out where my luggage is. Then they finally located it and I had to wait again to retrieve it. When I finally did I had to run all the way across the airport and almost missed my flight.
review from
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5.6
Cons: You have to pay for water now!!
review from
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9.3
The long lay over sucked
Pros: The Turkish airway lounge in dulles was small and the bar lacked a bar keep most of the time because she was also working the floor. The SAS Lounge In Copenhagen was good but not great.
Cons: I was in dulles on 7h lay over and then again in Copenhagen for 9h and that long of a layover is really sucks why are there not closer connection.
review from
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5.3
Getting frozen while boarding
Pros: The transfer to and boarding the plane was not thought out. I have been waiting on runway for about 10 min in freezing condition and got as a result a cold. If i was informed about such a possibility I would prepare myself properly. Delayed departure. Boarding, very limited and cramped area before entering the bus. People have barely enough place to stay!
Cons: Crew was nice.
review from
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4.6
Pros: Crew generally unfriendly. I can't believe that they charge you know for a can of coke! Compared to other international flights on JAL or ANA, which offer everyone free beer, wine, pop, that's a joke.
review from
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10.0
Good flight
Pros: Very happy with the flight and it all went very smoothly.
review from
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4.0
Pros: FLight attendants very friendly
Cons: I take this flight about once a month and 5 our of the last 6 times it has a been delayed. This is incredibly frustrating has it means I am leaving work for nothing. I would recommend just changing the flight time.
review from
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10.0
Pros: Organized perfectly
review from
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8.6
OK - almost full flight.
Pros: Great crew.
Cons: No complaint.
review from
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9.6
Flight to CPH
Pros: I liked that at this time of year, the flights are not overly full. The flight crew was friendly; promptly served meals, and were overall very helpful. Great selection of Entertainment.
Cons: No reflection on SAS part, but I can never sleep very well on flights :(
review from
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2.0
Pros: Absolutely nothing!
Cons: Absolutely everything! Flight cancelled as we were due to board! Herded like cattle! Would never use again!!!
review from
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6.0
Unexpected extra luggage costs and extra long wait to retrieve bags .
Cons: We were charged extra luggage fees that we were not aware of on our documentation. Had to wait a ridiculously long time to get luggage at airport once we arrived in Oslo!
review from
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6.0
Cons: I had a problem with my carry-on which was supposedly too heavy and had to leave some of my belongings behind. I have never had my carry-on weighed since it complies to the dimensions allowed. I was told that the plane going to Stockholm was small, which should not be my concern !! Very disappointing and I filed a complaint with SAS.
review from
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6.3
Pros: On time.
review from
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7.3
Flying from Tallinn yo Copenhagen
Pros: Trip uneventful.
Cons: A bag of peanuts would have help kill the time.
review from
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8.0
Pros: Pleasant short flight.
Cons: No snacks and limited beverage options.
review from
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10.0
Short and comfortable
Pros: smooth and enjoyable
Cons: very different experience from US airlines in the very limited drink options: tea or coffee.
review from
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10.0
Good competition for Iceland Air
Pros: Very pleasantly surprised with the level of service for a cheap flight. Although very basic stuff, most everyone enjoyed the flight.
review from
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6.0
FLR to LCY
Pros: The best part is arriving at London City. The flight attendants are excellent.
Cons: Boarding in Florence was unkind. There was a downpour, and there were no provisions for protection from the rain. Not nice! Seats are so tight that when an obese person is sitting in the next seat, it amounts to.....ugh! The toilet are also in poor repair.
review from
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10.0
Pros: A short, 45 min flight great way to visit Tallinn.
Cons: Space is tight on board, so pack lightly. We were 5, most of our carry ons fitted in the overhead bins but one was sent to cargo.
review from
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5.6
Pros: Comfortable.
Cons: Not seated next to my travel companion.
review from
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2.0
booking problem we need to resolve!
Cons: although the ticket bought specifically included extra luggage I had to add 70 Euros as this was not indicated clearly on the ticket! Pls let us know how to get the refund ASAP!!!!
review from
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2.0
Robbery for luggage
Cons: There is no mention that luggage was not included. At check-in they charged EUR 70. Norwegian declare prices for luggage on their website and same flight time is EUR 12 for a suitcase and the flight is bigger and better.
review from
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2.0
Cons: You land in terminal 5 and there are no signs to Terminal 4. You have to exit the airport and walk half a mile then pass security again. Could have intelligent to connect the terminals.
review from
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2.0
Cons: I did not get there because of Air Canada deley.
review from
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10.0
Great price and on time
Pros: The airline did a great job of getting us to Dublin on time and it wasn't very expensive.
Cons: There's nothing I didn't like.
review from
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10.0
Great airline
Pros: On time and inexpensive.
Cons: There's nothing I didn't like about the airline or my experience with them.
review from
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10.0
SAS flight was perfect even with distraction
Pros: On time, Airline staff handled "crisis" situation with minimal fuss... a man had hopped the barrier to avoid check in with passport and boarded bus to plane on tarmac. Staff came onto the bus to find man. Asked if he would plaease step off bus. He did not so bus was quickly emptied and reloaded. Pilot apologized for delay in boarding and made up time in air.
Cons: No complaints.
review from
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2.0
Cons: Flight was canceled
review from
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7.3
Flight was fast and smooth
Pros: very cood smoot landing. Good estonian pilot.
Cons: Because i did not had food i can't comment it. and entertaiment was not in this flight.
review from
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7.3
Flight was fast and smooth
Pros: very cood smoot landing. Good estonian pilot.
Cons: Because i did not had food i can't comment it. and entertaiment was not on this flight.
review from
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9.0
Pros: Go Jet service, cheap and cheerful. Carry on luggage taken at bottom of the steps to the plane and returned on same basis at end of flight. HAd to be as the 4-across seating aircraft would not take any overhead of size. But even that was handled great.
review from
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6.0
Fast way to get to London
Pros: As they were both small airports, everything went quite fast. Crew was a little bit too serious but effective. Flight was uneventful, which is a good thing and faster than anounced.
Cons: Check-in in Antwerp was slower than it needed to be. Bag drop could open a bit sooner. Antwerp airport is a pretty boring place to wait, even for an airport. Aging planes, but for the price and duration it's ok.
review from
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8.0
Missing case
Pros: Staff and drink on flight
Cons: My carry on case was supposed to be available on disembarking but was missing. A ground crew member eventually found it on the tarmac where it had falllen off the trolley as it was brought around to the steps
review from
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8.0
Pros: Coffee, selection of movies.
Cons: I felt cramped in the small aircraft.
review from
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7.0
Cons: Flt late. Worried about making connection No food on flt
review from
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3.0
Pros: The young ladies that assisted me once I was allowed to board for departutre seemed customer friendlyn and very patent
Cons: Not being allowed to board and then asked to sit in the sun in my wheelchair while all the other passengers boarded the plane
review from
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10.0
Excellent flight Florence to London City Airport
Pros: Check-in staff were excellent
Cons: Going through to the gate was confusing, the numbered gate was not immediately obvious at a glance
review from
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2.0
Cons: plane was 45 minutes late boarding and then sat on the tarmac for over an hour before taking off from Newark NJ. Missed my connection in Copenhagen.
review from
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4.0
no service
Pros: We were supposed to get two bags checked for free! We ended up paying for all three bags. $210.00 Euros ouch ouch baby. no communication with ARN. No baggage unloading and no sky walk attached to plane to get into terminal. finally got outdoor stairs after sitting on the plane for an additional 10 minutes.
Cons: almost on time flight
review from
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6.0
Cons: Flight was delayed approximately 2 hours
review from
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8.6
Cons: Free wine on short flight. Rare. LCY is convinent and security is efficient.
review from
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8.8
Dependably Consistent.
Pros: As an American living in Belgium, I use Brussels Airlines regularly. The flights are dependably comfortable and typically on time. This airline is one of the few that still provides a drink and a snack on short flights. Cabin crews are usually very polite and helpful.
review from
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2.6
Old aircraft
Pros: Aircraft was not cleaned before departure. Our seats were FILTHY. They apologised saying that they were running late so they didn't clean it.
Cons: The aircraft is very OLD
review from
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2.0
Unfair terms
Cons: I was forced to cancel my flight and pay for another ticket after CityJet unilaterally changed the flight time. I have been told I am not eligible for a refund.
review from
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7.0
make sure baggage is included in your ticket!
Cons: When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy.
review from
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8.0
Good short flight
Pros: Airline that still allows free baggage and gives a free snack Flight to London City airport
Cons: French security procedure was aggressive (nothing to do with airline, but with general flight experience)
review from
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2.0
Pros: It was horrid.
review from
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5.0
Pros: 1 hour delay
review from
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10.0
Nimble plane. Easy and comfortable.
Pros: These are small planes, four seats across. Very nice and new looking. Comfortable. Great crew. Easy Boarding. The jet is pretty nimble and made some fairly sharp turns at various points. It was kind of fun. Great views of the ground. Some people might have found the turns a little too exciting.
Cons: I ordered breakfast, and I think they forgot to bring it to me. It ok, I had another breakfast on the previous SAS flight.
review from
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10.0
A very Professional airline
Pros: Everything
Cons: Not a thing
review from
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10.0
Pros: Everything
review from
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9.3
The long lay over sucked
Pros: The Turkish airway lounge in dulles was small and the bar lacked a bar keep most of the time because she was also working the floor. The SAS Lounge In Copenhagen was good but not great.
Cons: I was in dulles on 7h lay over and then again in Copenhagen for 9h and that long of a layover is really sucks why are there not closer connection.
review from
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10.0
Good flight
Pros: Very happy with the flight and it all went very smoothly.
review from
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10.0
Pros: Organized perfectly
review from
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8.6
OK - almost full flight.
Pros: Great crew.
Cons: No complaint.
review from
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9.6
Flight to CPH
Pros: I liked that at this time of year, the flights are not overly full. The flight crew was friendly; promptly served meals, and were overall very helpful. Great selection of Entertainment.
Cons: No reflection on SAS part, but I can never sleep very well on flights :(
review from
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10.0
Short and comfortable
Pros: smooth and enjoyable
Cons: very different experience from US airlines in the very limited drink options: tea or coffee.
review from
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10.0
Good competition for Iceland Air
Pros: Very pleasantly surprised with the level of service for a cheap flight. Although very basic stuff, most everyone enjoyed the flight.
review from
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10.0
Pros: A short, 45 min flight great way to visit Tallinn.
Cons: Space is tight on board, so pack lightly. We were 5, most of our carry ons fitted in the overhead bins but one was sent to cargo.
review from
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10.0
Great price and on time
Pros: The airline did a great job of getting us to Dublin on time and it wasn't very expensive.
Cons: There's nothing I didn't like.
review from
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10.0
Great airline
Pros: On time and inexpensive.
Cons: There's nothing I didn't like about the airline or my experience with them.
review from
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10.0
SAS flight was perfect even with distraction
Pros: On time, Airline staff handled "crisis" situation with minimal fuss... a man had hopped the barrier to avoid check in with passport and boarded bus to plane on tarmac. Staff came onto the bus to find man. Asked if he would plaease step off bus. He did not so bus was quickly emptied and reloaded. Pilot apologized for delay in boarding and made up time in air.
Cons: No complaints.
review from
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9.0
Pros: Go Jet service, cheap and cheerful. Carry on luggage taken at bottom of the steps to the plane and returned on same basis at end of flight. HAd to be as the 4-across seating aircraft would not take any overhead of size. But even that was handled great.
review from
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10.0
Excellent flight Florence to London City Airport
Pros: Check-in staff were excellent
Cons: Going through to the gate was confusing, the numbered gate was not immediately obvious at a glance
review from
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8.6
Cons: Free wine on short flight. Rare. LCY is convinent and security is efficient.
review from
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8.8
Dependably Consistent.
Pros: As an American living in Belgium, I use Brussels Airlines regularly. The flights are dependably comfortable and typically on time. This airline is one of the few that still provides a drink and a snack on short flights. Cabin crews are usually very polite and helpful.
review from
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8.0
CityJet to LCY
Pros: The staff were great.
Cons: The seats were quite tight. While they can't control it, there were also 3 screaming kids, so that colored my experience a bit.
review from
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8.0
Pros: Agent was very helpful with checked baggage.
review from
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8.0
Staff as-ever great
Pros: Staff uber friendly and helpful. Quick efficient boarding & easy digital boarding pass system (much more straightforward than other airlines).
Cons: No healthy snack option (even pretzels would have been better than the Choc/biscuit option)
review from
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7.0
Transfer nightmare I had very l
Cons: I had very little time and help when I missed my original connecting flight. I couldn’t find the service desk and when I finally did I had to wait to find out where my luggage is. Then they finally located it and I had to wait again to retrieve it. When I finally did I had to run all the way across the airport and almost missed my flight.
review from
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7.3
Flying from Tallinn yo Copenhagen
Pros: Trip uneventful.
Cons: A bag of peanuts would have help kill the time.
review from
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8.0
Pros: Pleasant short flight.
Cons: No snacks and limited beverage options.
review from
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7.3
Flight was fast and smooth
Pros: very cood smoot landing. Good estonian pilot.
Cons: Because i did not had food i can't comment it. and entertaiment was not in this flight.
review from
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7.3
Flight was fast and smooth
Pros: very cood smoot landing. Good estonian pilot.
Cons: Because i did not had food i can't comment it. and entertaiment was not on this flight.
review from
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8.0
Missing case
Pros: Staff and drink on flight
Cons: My carry on case was supposed to be available on disembarking but was missing. A ground crew member eventually found it on the tarmac where it had falllen off the trolley as it was brought around to the steps
review from
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8.0
Pros: Coffee, selection of movies.
Cons: I felt cramped in the small aircraft.
review from
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7.0
Cons: Flt late. Worried about making connection No food on flt
review from
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7.0
make sure baggage is included in your ticket!
Cons: When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy.
review from
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8.0
Good short flight
Pros: Airline that still allows free baggage and gives a free snack Flight to London City airport
Cons: French security procedure was aggressive (nothing to do with airline, but with general flight experience)
review from
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2.0
Flight was cancelled. .
Cons: Flight was cancelled. No feedback or compensation from SAS.
review from
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2.0
Cons: See my comments from the questions above since this connection never happened
review from
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6.4
Cons: Seats were really uncomfortable
review from
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6.0
Cons: flight was extremely late - many on board had connections for trans Atlantic flights causing running through the airport to make next flight
review from
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4.6
Will fly aer lingus next time!
Cons: delayed by 2 hours with little information as to reason. Very poor communication
review from
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5.6
Cons: You have to pay for water now!!
review from
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5.3
Getting frozen while boarding
Pros: The transfer to and boarding the plane was not thought out. I have been waiting on runway for about 10 min in freezing condition and got as a result a cold. If i was informed about such a possibility I would prepare myself properly. Delayed departure. Boarding, very limited and cramped area before entering the bus. People have barely enough place to stay!
Cons: Crew was nice.
review from
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4.6
Pros: Crew generally unfriendly. I can't believe that they charge you know for a can of coke! Compared to other international flights on JAL or ANA, which offer everyone free beer, wine, pop, that's a joke.
review from
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4.0
Pros: FLight attendants very friendly
Cons: I take this flight about once a month and 5 our of the last 6 times it has a been delayed. This is incredibly frustrating has it means I am leaving work for nothing. I would recommend just changing the flight time.
review from
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2.0
Pros: Absolutely nothing!
Cons: Absolutely everything! Flight cancelled as we were due to board! Herded like cattle! Would never use again!!!
review from
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6.0
Unexpected extra luggage costs and extra long wait to retrieve bags .
Cons: We were charged extra luggage fees that we were not aware of on our documentation. Had to wait a ridiculously long time to get luggage at airport once we arrived in Oslo!
review from
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6.0
Cons: I had a problem with my carry-on which was supposedly too heavy and had to leave some of my belongings behind. I have never had my carry-on weighed since it complies to the dimensions allowed. I was told that the plane going to Stockholm was small, which should not be my concern !! Very disappointing and I filed a complaint with SAS.
review from
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6.3
Pros: On time.
review from
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6.0
FLR to LCY
Pros: The best part is arriving at London City. The flight attendants are excellent.
Cons: Boarding in Florence was unkind. There was a downpour, and there were no provisions for protection from the rain. Not nice! Seats are so tight that when an obese person is sitting in the next seat, it amounts to.....ugh! The toilet are also in poor repair.
review from
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5.6
Pros: Comfortable.
Cons: Not seated next to my travel companion.
review from
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2.0
booking problem we need to resolve!
Cons: although the ticket bought specifically included extra luggage I had to add 70 Euros as this was not indicated clearly on the ticket! Pls let us know how to get the refund ASAP!!!!
review from
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2.0
Robbery for luggage
Cons: There is no mention that luggage was not included. At check-in they charged EUR 70. Norwegian declare prices for luggage on their website and same flight time is EUR 12 for a suitcase and the flight is bigger and better.
review from
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2.0
Cons: You land in terminal 5 and there are no signs to Terminal 4. You have to exit the airport and walk half a mile then pass security again. Could have intelligent to connect the terminals.
review from
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2.0
Cons: I did not get there because of Air Canada deley.
review from
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2.0
Cons: Flight was canceled
review from
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6.0
Fast way to get to London
Pros: As they were both small airports, everything went quite fast. Crew was a little bit too serious but effective. Flight was uneventful, which is a good thing and faster than anounced.
Cons: Check-in in Antwerp was slower than it needed to be. Bag drop could open a bit sooner. Antwerp airport is a pretty boring place to wait, even for an airport. Aging planes, but for the price and duration it's ok.
review from
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3.0
Pros: The young ladies that assisted me once I was allowed to board for departutre seemed customer friendlyn and very patent
Cons: Not being allowed to board and then asked to sit in the sun in my wheelchair while all the other passengers boarded the plane
review from
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2.0
Cons: plane was 45 minutes late boarding and then sat on the tarmac for over an hour before taking off from Newark NJ. Missed my connection in Copenhagen.
review from
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4.0
no service
Pros: We were supposed to get two bags checked for free! We ended up paying for all three bags. $210.00 Euros ouch ouch baby. no communication with ARN. No baggage unloading and no sky walk attached to plane to get into terminal. finally got outdoor stairs after sitting on the plane for an additional 10 minutes.
Cons: almost on time flight
review from
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6.0
Cons: Flight was delayed approximately 2 hours
review from
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2.6
Old aircraft
Pros: Aircraft was not cleaned before departure. Our seats were FILTHY. They apologised saying that they were running late so they didn't clean it.
Cons: The aircraft is very OLD
review from
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2.0
Unfair terms
Cons: I was forced to cancel my flight and pay for another ticket after CityJet unilaterally changed the flight time. I have been told I am not eligible for a refund.
review from
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2.0
Pros: It was horrid.
review from
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5.0
Pros: 1 hour delay
review from
Flight status
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