Cons: that we had to drive one vehicle from wilmington to columbia to save $600, and then turn right around and rent another vehicle from columbia back to wilminton for $100. VERY STUPID way of doing business, especially as the first car had a NC plate.
23 Nov 2015
Pros: Staff pleasant at pick up and return. At return, representative was sympathetic to the situation.
Cons: Car smelled strongly of cigarette smoke. The shocks had to have been shot as ride very uncomfortable and felt like car was coming apart when hitting the slightest bump.. The change oil light kept coming on. The car was not clean. The radio had horrible reception. Hands down the worst vehicle I have ever rented.
29 Dec 2015
Cons: Did not have car that I reserved. Clerk was not helpful.
5 Jan 2016
Cons: I returned the car with a full tank but was hit with a $25 gas charge anyway. I can dispute it but that involves getting a copy of the receipt from my credit card company (takes 30 days) and then forwarding it on to Hertz, which is kind of an ordeal. There's little doubt in my mind that employees are trained to do this since most customers won't pick up on the extra charge or won't be willing to go through the process of getting it refunded. I won't be renting from Hertz again since I don't like doing business with companies that steal from customers.
18 Apr 2016
pickup very easy
Pros: short lines, carpark outside very close to terminal
8 May 2016
Pros: Easy to use and low price.
31 May 2016
Pros: The car that I got for my money and the space in the vehicle that was available to me
Cons: Could not find the cruise control on the controls if I even had one. Made my 5+ hour trip to Savannah rather uncomfortable.
6 Jun 2016
Three times but no charm
Pros: It took us 3 tries to get a sort of functioning vehicle. The first smelled like an ashtray. Back to the airport. The second had something wrong with the rear wheel. Back to the airport The third had a broken latch on the passenger side seatbelt. While the customer service was good, the cars weren't, and we spent half our vacation taking them back.
1 Sep 2016
Pros: Fast curteous service
9 Dec 2016
Pros: Hertz was fantastic! It's unfortunate when I have to pay more to go from one place to another, but hertz was great about everything. In fact, I chose them over another price!
Cons: Can't think of anything. It really was a great experience!
Cons: No where to park car on return- not enough spaces
Did not receive receipt at counter or via email ?
26 Feb 2016
Pros: The "premium" car was the best deal
7 Mar 2016
Pros: The price. They delivered to air Wilmington for me.
16 Apr 2016
Poor customer service
Cons: When I arrived for drop off, there was no one at the counter or lot to check me in. I waited 15 minutes and called the number on the business card. No answer
I then called customer service and go instructions on how to drop the keys.
27 Apr 2016
Pros: The ease of renting the car. Everyone was helpful, and the car was nice. Being able to drop off the car at my destination without a drop off fee was great. The agent that checked the car in was very nice and helpful.
3 Jul 2016
Good service nice car
Cons: A wait at the pickup desk
11 Oct 2016
I will use you again
Pros: Literally everything
29 Nov 2016
Pros: Ther car was fine.
Cons: It smelled like cigarettes, they did not hold my reservation after I called that I would be late. The rate doubled and there was a $33 fee for a dropoff 1 hour late.
Pros: Easy drop off. Easy pick up. We received a complimentary upgrade that we appreciated.
Cons: The truck we received as an upgrade was great except it did not have running boards. Next to impossible to get in and out of.
11 Oct 2016
Disappointed and felt pressured/taken advantage of
Cons: I was expecting to rent a car and when I got there they only had a pick up truck, Jeep and a Dodge Moreno. I felt The rental guys was trying to take advantage of me and pressure me into paying for a more expensive car even thought it wasn't my fault they didn't have the car I was expecting to drive. I was incredibly dissapointed in the serivce and more than likely will not rent from Thrifty again.
1 Nov 2016
Cons: Car that I reserved was present however I was told that they were saving for an elderly lady later that day. Instead I was offered a pickup truck which defeated the purpose of renting a car in the first place (mpg on a road trip). They couldn't be bothered to hold up their end of the reservation however if the tables were turned I assure you I would still be stuck paying if I didn't honor my part.
5 Nov 2016
Nice car, free upgrade but too much Febreze made m
Pros: Nice upgrade since they were running short of vehicles
Cons: Think something got spilled or someone got sick in the car based on bits I overheard and VERY strong smell of Febreze. But I got some disinfectant cloths and kept the windows down for the first day and it worked out okay.
30 Nov 2016
Good on a budget!
Pros: I liked the fuel economy for the size vehicle I rented. I rented the 15 passenger van and was very surprised at the fuel economy for such a big vehicle. I really liked the size and price of the rental. if you have a big group or a lot of cargo, this is the way to go! it had me wanting to possibly purchase a vehicle similar to this is the future.
Cons: When I picked the vehicle up the attendant told me the low tire air message was on and gave me some lame excuse to why it was on. She had no idea what she was talking about which made me a little apprehensive about the rental. The van was not as clean as I would have liked but it wasn't nasty either. There was dirt and debris on the floors and the drink holders in the passenger area had spilt drink in them along with a chicken bone on the floor. I didn't like when I dropped it off and no one came out to do the damage inspection.
Cons: Attendant at pickup was a bit rude. Was not expecting car to be off-airport, which was inconvenient.
12 Sep 2016
Pros: Price was great
30 Nov 2016
Will be a Enterprise Customer from now on!
Pros: The entire process from beginning to end was excellent. The price was right, the customer service was exceptional, and upgrade that we got was wonderful!
We drove a Rav 4 and not only was it comfortable for our trip, it got roughly 30 miles to the gallon. It was roomy enough for all 3 of us plus luggage with quick response and great turning radius.
We had a terrible experience last year with a competitor and kept waiting for the other shoe to drop. But Enterprise was exceptional through the entire process and honored what the promised and more.
We will never rent from another company and highly recommend these guys.
11 Oct 2016
My reservation was not in the system and Kayak was
Cons: I had to rent a different car for double the money and wait an hour and a half!
Pros: Alamo offered a great, competitive price and I was "upgraded" to a mid-size car because I believe it was the last one on the lot (even though I'm more of a compact driver). Alamo rep was friendly but clearly could have used some help since he was by himself at the desk. Paperwork was all in order.
Cons: I landed at Wilmington, NC at about 9 at night and there was a long line of people waiting to get cars. Not all had advance reservations. It was explained to me that the insurance I purchased was a Kayak policy and not as comprehensive as Alamo's, which was slightly more expensive. I said I would opt for Alamo, but that would have involved contacting Kayak and canceling previous contract. I was super-annoyed by that consumer tactic.
28 Nov 2016
Pros: Dropoff was quick/simple, and staff was very friendly. Also the car was new and very good on gas.
Cons: The rental information on the third-party website needs to be updated! It says the underage fee for North and South Carolina is $10/day. However, when I got there I was told the fee was $25/day. Since all other rental companies were out of cars for the day, I was stuck paying $100+ more than I anticipated; not cool Alamo! Also, my car had not been vacuumed as there were candy wrappers and such on the carpets/between seats.