Pros: The whole process was seamless. Tori of the Enterprise off Monkdrove in Shreveport, LA was great! She upgraded me to a nicer vehicle because the only other one smelled like smoke. Thank you Enterprise!
Cons: Not a thing! Will be returning!
18 Oct 2016
Professional staff in both Cities
Pros: The staff at both Shreveport and at the Dallas Fort Worth facilities where very prompt and efficient.
I was told to book ahead online to save time and money. I will use them again on my return trip in November.
21 Dec 2016
Reserved Fullsize, was given economy size
Cons: Was told that no cars were available. They said Mondays are their busiest days and they could not give me a car that I reserved 2 weeks in advance. But they could share cars with National and lend them cars.
13 Sep 2016
Pros: Nice customer service nice price
3 Oct 2016
Pros: The counter representative was helpful and courteous! He deserves a five star rating!
Cons: Having to go through the trouble of not having a credit card and then renting from a competitor.
24 Nov 2016
Pros: Sooo fast and easy!
19 Dec 2016
Pros: The staff was friendly and fast and the car was clean and drove great. Excellent experience.
21 Feb 2017
Pros: Quick, clean, friendly and great experience! I would highly recommend them and would definitely reserve with them again. :)
Cons: I was charged almost twice the quoted price. When I've tried to call to dispute this overcharge, the hours are terrible and I can't call after work. Very upset.
14 Nov 2016
Pros: It was very easy to pick the car up and drop it off it the airport.
Cons: The price on my receipt from thenni picked the car up to dropping it off almost doubled. We were asked about adding an extra driver, and as I thought this was included in our first "final" price, i did. It was not explained to me that the charge was added after I had already signed. Total scam, I will never use Thrifty again.
30 Mar 2017
Pros: The van was very clean and the check in process was easy.
Cons: Local phone wasn't answered by an agent when we were trying to locate the rental office.
9 Apr 2017
Pros: The price was ok and the ease of online renting it through Kayak.
Cons: Everything! The car smelled aweful! I literally had to ride with the window down it was that bad. Then when I brought it back there was no one at the counter at the airport to return the car. After waiting for almost 20 mins - I finally asked the person at the Enterprise counter if anyone was working at the Thifty counter so I can return the car. I was told that Hertz now owns Thrifty so I can bring it to them. I was rather annoyed .. why didn't they (Thrifty) have a sign saying as much? So unprofessional.
5 Nov 2017
Thrifty good, local office ok
Pros: The car was clean and the rental process was quick once I got a hold of the employee.
Cons: I had problems contacting the local thrifty office in the 2 times I tried to call them. The first time was to get my car while waiting for my luggage. The second time was to extend my rental. Iended up calling the national number to extend my rental w no problems.
18 Nov 2017
Pros: easy to drive, comfortable driving position
Cons: 3rd row seat was difficult to use and uncomfortable for all
The problem is more with Kayak not clearly stating
Pros: Very helpful and sympathetic AVIS staff. Reservation was cancelled at the desk with minimal issues.
Cons: I can't remember renting a car and being charged a mileage fee above and beyond the base price, taxes and other fees that are usually included in the quoted total. Even then, when I was presented with the "estimated cost" that substantially exceeded the price quoted on Kayak, Avis was only "estimating" 80 miles @ $0.30/mile when the rental agreement clearly stated that the car would be returned at a location >300 miles away! Very deceptive on both Kayak and Avis' parts! Thankfully, I had the option of driving my own vehicle and the reservation was cancelled.